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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,663
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,921 reviews

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Kentucky
1 review
0 helpful votes
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This was the first time I ever did something like this and must say I was inprest with hall fast I recived my oder

Date of experience: June 3, 2020
Ohio
1 review
0 helpful votes
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Not so good!
July 4, 2020

The order came in good time, but something is not right with the prescription in the lenses, the bifocals are fine, but the top prescription is not right, can't see clearly through them.

Date of experience: June 3, 2020
Georgia
1 review
0 helpful votes
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Love

Date of experience: June 3, 2020
Elle E.
Michigan
1 review
0 helpful votes
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eyebuy for the win
June 4, 2020
Updated review

i love you guys and have over 20 pairs of glasses and now 1 pair of sunglasses from y'all! amazing customer service and great quality :)

Date of experience: June 3, 2020

i love you guys and have over 20 pairs of glasses and...
August 10, 2018
Previous review

i love you guys and have over 20 pairs of glasses and now 1 pair of sunglasses from y'all! amazing customer service and great quality :)

Date of experience: August 10, 2018
Georgia
1 review
0 helpful votes
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At the beginning we had trou le ordering, but once we knew about the pd and how to measure, both myself and my partner we able to order glasses easily and at a great price.

Date of experience: June 3, 2020
Iowa
1 review
0 helpful votes
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Excellent
June 4, 2020

I ordered my 4th pair of glasses so far. Love them!

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
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The filter for my lenses wouldn't work, so I had to keep trying to find frames that the lenses would accept.
However, I persevered. I am satisfied with my purchase.

Date of experience: June 3, 2020

The filter for my lenses wouldn't work, so I had to...
June 18, 2020
Previous review

The filter for my lenses wouldn't work, so I had to keep trying to find frames that the lenses would accept. It was frustrating.

Date of experience: May 19, 2020
New York
1 review
0 helpful votes
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Great products for the price
June 4, 2020

I ordered a prescription pair of glasses and a pair of prescription sunglasses. Both were a reasonable price and great quality. Very stylish.

Date of experience: June 3, 2020
Florida
3 reviews
1 helpful vote
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Progressive Lens
June 4, 2020
Updated review

My first pair of "single" lens glasses are GREAT. Order a second pair and went with progressive lenses. When I received them my only issue is the reading portion (bottom part) of the lens is not positioned correctly, so I had to tilt my head all the way back to get whatever I was reading in focus. I contacted customer service and they had me email them a picture of me wearing the glasses so they could remake them and ship the new pair to me, all free of charge. EXCELLENT Customer service!

Date of experience: June 3, 2020

Quick & Easy
March 3, 2020
Previous review

Quick & Easy. Great selection. KILLER PRICES, Great Quality, fast shipping.

Date of experience: February 23, 2020
California
1 review
0 helpful votes
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New glasses
June 4, 2020
Updated review

This was fairly easy, had to consult with the doctor to get some clarifying info but it was easy. When I received my glasses they didn't fit quite right and need some adjusting. The issue is that I have to take them in to somewhere to have a professional make some minor adjustments. That can't happen with this product, it's the only thing at issue. Not a huge deal really!

Date of experience: June 3, 2020

This was fairly easy, had to consult with the doctor...
June 19, 2020
Previous review

This was fairly easy, had to consult with the doctor to get some clarifying info but it was easy.

Date of experience: May 19, 2020
California
1 review
0 helpful votes
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Satisfied
June 4, 2020

Really great glasses for great price! I wish you guys consistently updated the process.

Date of experience: June 3, 2020
New York
1 review
0 helpful votes
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Wonderful Craftsmanship
June 4, 2020

I received these frames and I love them.The frames are very well made and very light. This is my second time buying and they are terrific. Perfect pricing, great fit and wonderful craftsmanship! I will stay with them!

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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Great glasses, low price
June 4, 2020
Updated review

I loved being able to "try on" the glasses. When they arrived I found them to be great quality!

Date of experience: June 3, 2020

Easy to use
June 19, 2020
Previous review

Easy to use

Date of experience: May 19, 2020
Illinois
1 review
0 helpful votes
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Always a pleasant experience~
June 4, 2020
Updated review

Great quality frames! I've been ordering from EBD since 2017 and everyone always compliments my frames. I always recommend this site to everyone who wears glasses. Frames are always super stylish and affordable!

Date of experience: June 3, 2020

Great quality frames!
June 19, 2020
Previous review

Great quality frames!

Date of experience: May 19, 2020
Washington
1 review
0 helpful votes
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Great experience
June 3, 2020

Site was great, product came quickly and it great quality

Date of experience: June 3, 2020
Michigan
1 review
0 helpful votes
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Never getting glasses anywhere else again. Ever.
June 3, 2020
Updated review

The quality of both the lenses and frames I got, especially for the price, is incredible to me. I purchased glasses for about double the price from another company before (who is supposed to be of much higher quality) and the comparison isn't even close. Not to mention, they look even better on than I thought they would. And when you pick the two day shipping and they say they'll be to your door withing 2-3 days of your order, they are NOT kidding! I had mine in under 48 hours of the time I ordered them, and this was during a pandemic where all shipping has gone to crap. I was floored. Can't wait to get another pair! Thanks again y'all.

Date of experience: June 3, 2020

It was great!
June 18, 2020
Previous review

It was great! Easy! Photos helpful, appreciate the link to instagram posts.

Date of experience: May 19, 2020
Rhode Island
2 reviews
3 helpful votes
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Excellent Frames and lenses
June 3, 2020
Updated review

Light frame and perfect thin lenses for a strong prescription!

Date of experience: June 3, 2020

Always perfect
June 18, 2020
Previous review

Always perfect

Date of experience: May 19, 2020
Texas
1 review
0 helpful votes
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Awesome!
June 3, 2020
Updated review

Can't wait to get my first pair of prescription sunglasses... now I've received them and I am very pleased. Makes driving so much more enjoyable

Date of experience: June 3, 2020

Can't wait to get my first pair of prescription sunglasses
June 18, 2020
Previous review

Can't wait to get my first pair of prescription sunglasses

Date of experience: May 19, 2020
Massachusetts
1 review
0 helpful votes
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Splendid specs, swift service
June 3, 2020
Updated review

Delighted with my new, perfect fit glasses, reasonably priced + received in good time.
Ordering was clear and straightforward, but I wish I knew if I could *also* have lenses made for frames I supply. I would certainly order again!

Date of experience: June 3, 2020

It seems quite straightforward, but I wish I knew if...
June 18, 2020
Previous review

It seems quite straightforward, but I wish I knew if I could *also* have lenses made for glasses I supply.

Date of experience: May 19, 2020
Pennsylvania
1 review
0 helpful votes
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Great Value
June 3, 2020

I mainly wear my contacts so I hadn't bought glasses in over 8yrs. I was referred to eyebuydirect by a friend who said she got hers for a great price. After seeing the quality and price of my new glasses I will never buy from my eye doctor again!

Date of experience: June 3, 2020