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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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This was the first time I ever did something like this and must say I was inprest with hall fast I recived my oder
The order came in good time, but something is not right with the prescription in the lenses, the bifocals are fine, but the top prescription is not right, can't see clearly through them.
i love you guys and have over 20 pairs of glasses and now 1 pair of sunglasses from y'all! amazing customer service and great quality :)
i love you guys and have over 20 pairs of glasses and now 1 pair of sunglasses from y'all! amazing customer service and great quality :)
At the beginning we had trou le ordering, but once we knew about the pd and how to measure, both myself and my partner we able to order glasses easily and at a great price.
The filter for my lenses wouldn't work, so I had to keep trying to find frames that the lenses would accept.
However, I persevered. I am satisfied with my purchase.
The filter for my lenses wouldn't work, so I had to keep trying to find frames that the lenses would accept. It was frustrating.
I ordered a prescription pair of glasses and a pair of prescription sunglasses. Both were a reasonable price and great quality. Very stylish.
My first pair of "single" lens glasses are GREAT. Order a second pair and went with progressive lenses. When I received them my only issue is the reading portion (bottom part) of the lens is not positioned correctly, so I had to tilt my head all the way back to get whatever I was reading in focus. I contacted customer service and they had me email them a picture of me wearing the glasses so they could remake them and ship the new pair to me, all free of charge. EXCELLENT Customer service!
Quick & Easy. Great selection. KILLER PRICES, Great Quality, fast shipping.
This was fairly easy, had to consult with the doctor to get some clarifying info but it was easy. When I received my glasses they didn't fit quite right and need some adjusting. The issue is that I have to take them in to somewhere to have a professional make some minor adjustments. That can't happen with this product, it's the only thing at issue. Not a huge deal really!
This was fairly easy, had to consult with the doctor to get some clarifying info but it was easy.
I received these frames and I love them.The frames are very well made and very light. This is my second time buying and they are terrific. Perfect pricing, great fit and wonderful craftsmanship! I will stay with them!
I loved being able to "try on" the glasses. When they arrived I found them to be great quality!
Great quality frames! I've been ordering from EBD since 2017 and everyone always compliments my frames. I always recommend this site to everyone who wears glasses. Frames are always super stylish and affordable!
Site was great, product came quickly and it great quality
The quality of both the lenses and frames I got, especially for the price, is incredible to me. I purchased glasses for about double the price from another company before (who is supposed to be of much higher quality) and the comparison isn't even close. Not to mention, they look even better on than I thought they would. And when you pick the two day shipping and they say they'll be to your door withing 2-3 days of your order, they are NOT kidding! I had mine in under 48 hours of the time I ordered them, and this was during a pandemic where all shipping has gone to crap. I was floored. Can't wait to get another pair! Thanks again y'all.
It was great! Easy! Photos helpful, appreciate the link to instagram posts.
Light frame and perfect thin lenses for a strong prescription!
Can't wait to get my first pair of prescription sunglasses... now I've received them and I am very pleased. Makes driving so much more enjoyable
Can't wait to get my first pair of prescription sunglasses
Delighted with my new, perfect fit glasses, reasonably priced + received in good time.
Ordering was clear and straightforward, but I wish I knew if I could *also* have lenses made for frames I supply. I would certainly order again!
It seems quite straightforward, but I wish I knew if I could *also* have lenses made for glasses I supply.
I mainly wear my contacts so I hadn't bought glasses in over 8yrs. I was referred to eyebuydirect by a friend who said she got hers for a great price. After seeing the quality and price of my new glasses I will never buy from my eye doctor again!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

