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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,686
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,235 reviews

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Pennsylvania
1 review
0 helpful votes
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Pretty average
December 18, 2020
Updated review

Not the best quality but okay for the price. I'd recommend saving up and going to your optometrist or a store in person if you can. If you don't have the resources around you, this works instead.

Date of experience: December 17, 2020

Was better than alternative online glasses sites
November 22, 2020
Previous review

Was better than alternative online glasses sites

Date of experience: November 21, 2020
New York
1 review
0 helpful votes
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Good products
December 18, 2020

Fits our face well. Quality looks good as of now. Will update review after using the product on a daily basis

Date of experience: December 17, 2020
Massachusetts
2 reviews
0 helpful votes
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Very nice frames
December 18, 2020

I love my new glasses. I do wish the virtual try on were a bit more accurate. But thank you for an excellent affordable product. I recommend eye buy direct to all my friends.

Date of experience: December 17, 2020
California
1 review
0 helpful votes
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At least 5th time coming back to buy!
December 18, 2020

I have been getting my glasses here for several years now and keep coming back. Excellent quality, wonderful price

Date of experience: December 17, 2020
Virginia
1 review
0 helpful votes
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The frames are great, delivery was fast and safe. I ordered the progressive lenses but it is difficult to see distances because the farsighted lense portions are too large for me and encroach on my field of vision unless I move my head up more than is convenient to me in my job.

Date of experience: December 17, 2020
New York
1 review
0 helpful votes
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Great!
December 18, 2020
Updated review

Everything was super easy to find and the tips/guides were super helpful!

Date of experience: December 17, 2020

Everything was super easy to find and the tips/guides...
November 23, 2020
Previous review

Everything was super easy to find and the tips/guides were super helpful!

Date of experience: November 22, 2020
Illinois
1 review
0 helpful votes
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Amazing service as always
December 18, 2020
Updated review

I love their products, prices, and customer service. I have never had a bad experience!

Date of experience: December 17, 2020

I love their products, prices, and customer service
November 23, 2020
Previous review

I love their products, prices, and customer service. I have never had a bad experience!

Date of experience: November 22, 2020
Missouri
1 review
0 helpful votes
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Amazing!
December 18, 2020
Updated review

Very easy to understand, cheap, great quality, deliver was a bit slow but other than that amazing!

Date of experience: December 17, 2020

Very easy to understand
November 23, 2020
Previous review

Very easy to understand

Date of experience: November 22, 2020
Minnesota
2 reviews
1 helpful vote
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COVID 19 I need glasses!
December 18, 2020

I'm used to going and trying on numerous frames. Getting to see them on, feel their weight, durability, etc. this was a leap of faith. I bought 2 pair of glasses, one pair I really like and one pair For back up. I miss having someone helping with the fit but I've been at this for years so I made it work. Overall, I'm very happy with my purchase.

Date of experience: December 17, 2020
Texas
2 reviews
0 helpful votes
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Readers
December 18, 2020

Love my glasses.
My dog ate them today. She loved them too!
Reordered the same ones... Thanks

Date of experience: December 17, 2020
Minnesota
2 reviews
0 helpful votes
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Best deal EVER!
December 18, 2020
Updated review

Easiest way to order glasses. I purchased 4 pair (2 sunglasses, 2 bifocals) for the price of 1 at my local optometrists. Quality is excellent. Customer Service is terrific. All my family and friends now use EyeBuyDirect.

Date of experience: December 17, 2020

Easy!
November 22, 2020
Previous review

Easy! Great website!

Date of experience: November 22, 2020
Ohio
1 review
0 helpful votes
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No line bi focals
January 16, 2021

Since its a pandemic, I forgive the 5 week wait. For the price it was worth it but the lenses done deemt to be made correctly. No line bifocal and I cannot read with them on. My prescription is current so I don't knjw what happened. I like the no frame glasses that I choose. The lenses are light weight for the strong prescription I need done.

Date of experience: December 17, 2020
California
1 review
0 helpful votes
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Great value
December 17, 2020
Updated review

Easy! But would appreciate a more durable case other than a cardboard box

Date of experience: December 17, 2020

Easy!
November 22, 2020
Previous review

Easy!

Date of experience: November 22, 2020
Texas
1 review
0 helpful votes
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Slow shipping
December 17, 2020

Eyeglasses that I ordered were amazing! I waited a little longer than usual for shipping, most likely due to the holidays! Still very satisfied with my products.

Date of experience: December 17, 2020
South Dakota
1 review
0 helpful votes
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So easy to use!
December 17, 2020
Updated review

I love using the website - it's user friendly and it's great that you can "try on" the glasses! This really helped me decide what I was going to get!

Date of experience: December 17, 2020

So easy to use!
December 17, 2020
Previous review

I love using the website - it's user friendly and it's great that you can "try on" the glasses! This really helped me decide what I was going to get!

Date of experience: December 17, 2020
New York
1 review
0 helpful votes
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Love my glasses
December 17, 2020

The in person eyeglass stores here in NYC always tell me buying glasses online is a huge mistake. They claim poor quality of lenses but EyeBuyDirect has never let me down. Ever.

I love my glasses, other people LOVE my glasses. I can't go anywhere without getting a compliment and I love that they aren't the same ones everyone else has from Warby. To get my progressives, with a prism, and all the other things I need at these prices is an amazing amazing deal!

Date of experience: December 17, 2020
Tennessee
1 review
0 helpful votes
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Wrong color frames
January 16, 2021
Updated review

I found it difficult to order. Although I chose gun meal frames they are a very light color.

Date of experience: December 17, 2020

I found it difficult
December 22, 2020
Previous review

I found it difficult

Date of experience: November 22, 2020
Michigan
1 review
0 helpful votes
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Great products as always
December 17, 2020

I love eyebuydirect. Took a bit longer to arrive than expected but that's no fault towards eyebuydirect.

Date of experience: December 17, 2020
Illinois
1 review
0 helpful votes
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Sidmoski
December 17, 2020
Updated review

Great looking and fitted glasses. I have purchased 2 pair.

Date of experience: December 17, 2020

Great
November 22, 2020
Previous review

Great

Date of experience: November 21, 2020
Ohio
2 reviews
0 helpful votes
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Shipping
December 17, 2020

Everything was great except that it took a really long time to receive the order.

Date of experience: December 17, 2020