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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,689
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,276 reviews

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New Jersey
1 review
0 helpful votes
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Well-needed!
January 15, 2021

Before EBD, I was needing new frames due to the fact my old ones were starting to get old from daily use. I found frames that I fell in love with on EBD's website, including my first pair of prescription sunglasses. I bought Pursuit in Purple and Deja Vu in Purple with a purple tint on the lens, both with prescription lens. They arrived a day or two before their initial delivery date, and I was very happy with both products!

Date of experience: January 14, 2021
Illinois
1 review
0 helpful votes
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Prescription nunbers Inputting
February 14, 2021

I'm new to wearing glasses, and wanted a spare. I inputted the Rx numbers into the website the best I could. When the glasses came in, they worked for reading, but not for driving which I was expecting. I think what happened is that my eye doctor had two Rx's on file, one for distance, and one for reading. The glasses are nice, but I already have (non-prescription) reading glasses. Not sure if I should spend the time to try to exchange or what? Let me know what you can do for me.

Date of experience: January 14, 2021
Kentucky
1 review
0 helpful votes
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EyeBuyDirect
January 15, 2021

Easy, stress free and lots of choices. Beautiful styles, no crowds, no waiting. Great fit.

Date of experience: January 14, 2021
Texas
2 reviews
0 helpful votes
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First time buyer.
January 14, 2021
Updated review

Frames were were of average quality, but I was pleasantly surprised at the quality of the optics. Good value.

Date of experience: January 14, 2021

So far so good
December 5, 2020
Previous review

So far so good.

Date of experience: December 5, 2020
California
1 review
0 helpful votes
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Multiple pairs for a great price!
January 14, 2021

Bought 3 different styles of frames each with a different type of lenses, all at a fair price, very happy.

Date of experience: January 14, 2021
Pennsylvania
1 review
0 helpful votes
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Prescription eyeglasses
May 5, 2021

Delivery took a month and script must be wrong bc I can not read in these glasses.

Date of experience: January 14, 2021
New York
1 review
0 helpful votes
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Best way to buy glasses
January 14, 2021

Flawless experience, perfect fit. Keep up great work.

Date of experience: January 14, 2021
Wisconsin
1 review
0 helpful votes
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Great glasses, okay shippping/returns
January 14, 2021

Shopping for the glasses was a great experience - I love their try on and comparison functions. I bought a couple pairs to try in person, and returned a few of them. I bought frames with no prescriptions so that I could easily return, and will get prescriptions put in locally. I wish their returns process was easier - glasses are something I plan to wear very often and therefore it is not unreasonable to want to try them on in person and not just in a picture online. The shipping time was also very long, but that may have been due to the holidays.

Date of experience: January 14, 2021
New Jersey
1 review
0 helpful votes
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Delivery
February 13, 2021

While I'm aware that the USPS was overwhelmed this holiday season, it took over a month to receive my glasses. When I contacted EyeBuyDirect for help, they offered none. The customer service was a joke. I know that they could have contacted the USPS for me and done a trace to see where my items were and find out why they were being shipped all over the country.

Date of experience: January 14, 2021
New York
1 review
0 helpful votes
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Thanks eyebuy direct!
January 14, 2021
Updated review

The frames I had my eyes on came back in stock and thanks to the "Save for later" option and my prescription information already saved, check out was a breeze!

Date of experience: January 14, 2021

The frames I had my eyes on came back in stock and...
December 5, 2020
Previous review

The frames I had my eyes on came back in stock and thanks to the "Save for later" option and my prescription information already saved, check out was a breeze!

Date of experience: December 5, 2020
Texas
1 review
0 helpful votes
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Great Value
January 14, 2021
Updated review

Great value for glasses if you know your prescription. Lots of choices, easy to use site

Date of experience: January 14, 2021

Great Site, good value, easy to use
December 5, 2020
Previous review

Great Site, good value, easy to use

Date of experience: December 4, 2020
District of Columbia
1 review
0 helpful votes
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Great value
January 14, 2021

Good product -- solid quality, great value, easy ordering/shipping

Date of experience: January 14, 2021
Wisconsin
2 reviews
0 helpful votes
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For the prescription I have, which is pretty strong, it would typically cost me from $200-$250 but from Eyebuydirect, I only paid $80! Did I mentioned the styles available?! At my regular place, due to my prescription, I had very limited options of style but from Eyebuydirect the options are endless! 100% recommend!

Date of experience: January 13, 2021
Kentucky
1 review
0 helpful votes
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It was awesome, I messed up my prescription when I first ordered and had to redo all of it, but the customer service team worked with me on the phone to get my replacement order with my prescription. I emailed her the prescription and she rebuilt my order and got it sent out and delivered before I could even return mine. Love everything about the site. I wish you could choose multiple types of lenses though, like transition and polarized.

Date of experience: January 13, 2021
Florida
1 review
0 helpful votes
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Great experience
January 14, 2021

Order process was easy and effortless. Received product quickly and easily able to track shipment. Will buy again!

Date of experience: January 13, 2021
Texas
1 review
0 helpful votes
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Yeet
January 13, 2021
Updated review

Love that i can buy 3 pairs for under $100 because i am a broke b! Tch

Date of experience: January 13, 2021

Love that i can buy 3 pairs for under $100 because...
December 4, 2020
Previous review

Love that i can buy 3 pairs for under $100 because i am a broke b! Tch

Date of experience: December 4, 2020
Minnesota
2 reviews
0 helpful votes
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Not impressed
February 12, 2021
Updated review

Difficult to make purchase online. Lenses in glasses seem to be very poor quality. My vision is blurry and distorted, also there is a weird color when looking at device screens.

Date of experience: January 13, 2021

Difficult to make purchase online
January 3, 2021
Previous review

Difficult to make purchase online

Date of experience: December 4, 2020
Washington
1 review
0 helpful votes
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Amazing new place to find eyeglasses
January 13, 2021
Updated review

I'm amazed by this place! I have never heard of it but I'm glad I did before it was too late!

Date of experience: January 13, 2021

I'm amazed by this place!
December 1, 2020
Previous review

I'm amazed by this place!

Date of experience: November 30, 2020
Texas
1 review
0 helpful votes
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Torn
February 12, 2021

I had never purchased glasses online before this, the process was ok. Not super easy to enter the prescription. But it was easy to shop for frames, lots of filters to help you narrow down your preferences. I ordered a pair of prescription sunglasses and a pair of standard glasses. The sunglasses are great no problem with fit or with the prescription. The clear lenses however are just not right, I can't wear them. I did not realize the satisfaction guarantee was only for two weeks. I can't afford to ship them back hoping they decide to admit something is wrong and file it under the 365 day workmanship guarantee. In the end I got sunglasses I love for about what I'll pay for standard glasses via my doctor's office. But I will be trying other online retailers before deciding if I'll use eyebuydirect again.

Date of experience: January 13, 2021
Arizona
1 review
0 helpful votes
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Blue light glasses
January 13, 2021

Good overall experience. Liked the interface to "try on" glasses. Took a while to receive product; about 3 or 4 weeks.

Date of experience: January 13, 2021