Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,673
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

245,061 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Eric R.
Unfollow Eric R.
Share Review
Report Review

Long wait
May 22, 2022

They advertise 2 day shipping but this is lie in most cases. Don't expect to get your glasses for 3 weeks or more

Date of experience: April 22, 2022
Iowa
1 review
0 helpful votes
Follow McKenna Y.
Unfollow McKenna Y.
Share Review
Report Review

Great glasses for a great price
April 20, 2022
Updated review

Awesome selection. Love the glasses and love the price.

Date of experience: April 20, 2022

So easy amnd cute
November 12, 2020
Previous review

So easy amnd cute

Date of experience: November 11, 2020
Florida
1 review
0 helpful votes
Follow Carla H.
Unfollow Carla H.
Share Review
Report Review

DO NOT ORDER FROM THIS COMPANY! YOU WILL NOT GET YOUR GLASSES! I ordered glasses on march 30th 2022. Just looked this morning after continus calls asking when my glasses will be ready they keep saying processing. THey have no idea when they will have them ready. What a waste of time. 3 weeks later and still no glasses. Never again and canceled and will never use them again!

Date of experience: April 20, 2022
Georgia
1 review
0 helpful votes
Follow Rachel L.
Unfollow Rachel L.
Share Review
Report Review

Easy and Affordable
April 19, 2022

I love this. I was able to easily upload my new prescription and pick out my favorite pair with tons of affordable options for add-ons.

Date of experience: April 19, 2022
New York
1 review
0 helpful votes
Follow Finn W.
Unfollow Finn W.
Share Review
Report Review

Easy and great choices
April 19, 2022

Easy to view and find frames, great perks, great prices

Date of experience: April 18, 2022
Tennessee
2 reviews
0 helpful votes
Follow Douglas F.
Unfollow Douglas F.
Share Review
Report Review

Good Prices & Delivery
April 19, 2022

Find the filtering to be seriously flawed. Prescription should be the option from the get go if I want to apply w/o having to go through the whole process to get to "that isn't available or that wont work".
Other than that the process isn't bad. :)

Date of experience: April 18, 2022
Georgia
1 review
0 helpful votes
Follow Daniel G.
Unfollow Daniel G.
Share Review
Report Review

Great glasses!
April 18, 2022

Great prices. Easy to use. Fast shipping. Great products

Date of experience: April 18, 2022
West Virginia
1 review
0 helpful votes
Follow Nancy A.
Unfollow Nancy A.
Share Review
Report Review

Nice frames that are made well and reasonably priced.
April 18, 2022
Updated review

Very nice selection of frames, the information given on each frame is helpful. I have ordered several pair and they have all been great.

Date of experience: April 18, 2022

It's fun finding new frames and trying them on
June 12, 2020
Previous review

It's fun finding new frames and trying them on. I have several pair from EBD.

Date of experience: April 20, 2020
Puerto Rico
1 review
0 helpful votes
Follow Angela R.
Unfollow Angela R.
Share Review
Report Review

Great experience
April 18, 2022
Updated review

Very userfriendly! It is very easy to order from the website. And the products arrive on time, and sometimes earlier.

Date of experience: April 17, 2022

Excelent service
July 6, 2020
Previous review

Excelent service

Date of experience: July 6, 2020
Oregon
1 review
0 helpful votes
Follow TIM I.
Unfollow TIM I.
Share Review
Report Review

This is my second pair of glasses, Both pairs have been made well. The Rx and lenses are as good as I got at my local Optometrist. I had my doubts at first but, my first pair relieved me of those doubts and I bought a second pair.

Date of experience: April 17, 2022
Georgia
1 review
0 helpful votes
Follow Edward O.
Unfollow Edward O.
Share Review
Report Review

Great quality and prices!
April 17, 2022

Good quality, easy and fast services. Always on time!

Date of experience: April 17, 2022
Massachusetts
1 review
0 helpful votes
Follow Chrysostom O.
Unfollow Chrysostom O.
Share Review
Report Review

Excellent service.
April 16, 2022

Ordering is easy, instructions are clear, wonderful selection of eyeglasses.

Date of experience: April 16, 2022
Tennessee
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Share Review
Report Review

Vision Experience
April 15, 2022

Easy and would do it again. Glasses are top notch. Prescription was spot on. Left off one star as I had to contact chat service to get a 2nd pair coming my way due to the Segment Height being to high for progressives, however that chat was easy, took a photo and sent to rep. He said new pair would arrive 7-14 days. Customer service is top notch. Would def buy more. PS. No insurance used and saved $450 from local vision (that used insurance). Vision Insurance is a waste in my opinion.

Date of experience: April 15, 2022
Ohio
1 review
0 helpful votes
Follow Nyisa C.
Unfollow Nyisa C.
Share Review
Report Review

Faithful customer
April 15, 2022

I love it here. Always affordable and pretty glasses.

Date of experience: April 15, 2022
Pennsylvania
1 review
0 helpful votes
Follow jill F.
Unfollow jill F.
Share Review
Report Review

So much value for my money
April 15, 2022

I've gotten tons of compliments on my frames. Thank you for providing a great value for a. Awesome product.

Date of experience: April 14, 2022
Washington
2 reviews
0 helpful votes
Follow Suzanne Q.
Unfollow Suzanne Q.
Share Review
Report Review

Good service
April 15, 2022

A little unsettled that I have to put in prescription rather than uploading my old one. I am afraid I will make mistake. Still glasses are great.
Personally I did better to get name brand frames (Ray Ban). Still considerably pricier than Eye directs cheaper frames but really did fit better. But overall the eyeglasses were a real bargain, they fit great. I am waiting to see how well the clarity (in terms of scratching) hold up

Date of experience: April 14, 2022
Alabama
1 review
0 helpful votes
Follow Ben F.
Unfollow Ben F.
Share Review
Report Review

Don't waste your money here. I've been trying to get a refund for over a week. I ordered sunglasses on 3/20/2022. They were delivered on 4/1/2022. Upon trying them on, it was determined that something was wrong with the prescription and the lenses were extremely thick. I emailed asking to return and was given a return label. I mailed them on 4/4/2022 and they attempted to process a refund. However, during the time, the card that was originally used was stolen and had to be replaced. I've called asking about getting the refund to the replacement card since both were linked to the same bank account. For the past week, I've gotten the run around. My bank has explained to the that they can't process a refund on a "hot card" and requested that the company try another method. The only thing the company will do is process store credit or give me a gift card that can only be used at Eyebuydirect. I don't want either since i will not be using them again and will not tell friends or family to use them. I paid $91.60 for the glasses and was told I would get a refund of $90.62. The one thing they fail to tell you is that you can only get refunds to the original form of payment.

Date of experience: April 14, 2022
Texas
1 review
0 helpful votes
Follow serena.moncivais S.
Unfollow serena.moncivais S.
Share Review
Report Review

Awesomeness
April 14, 2022

Great experience, fast delivery, and great prices! Will definitely be back for more!

Date of experience: April 14, 2022
California
2 reviews
0 helpful votes
Follow olga Y.
Unfollow olga Y.
Share Review
Report Review

Fast service and delivery!
April 13, 2022

Very quick and easy! Ordering was very very easy and fast!

Date of experience: April 13, 2022
New York
1 review
0 helpful votes
Follow Shari B.
Unfollow Shari B.
Share Review
Report Review

Easy To Buy
April 12, 2022

This seemed easy and fun to order. However, I was happy with the glasses that I chose. The next day I was able to return and get another frame & lenses. Hopefully these will be a better choice for me.

Date of experience: April 12, 2022