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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,685
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,188 reviews

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New York
1 review
0 helpful votes
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Moon
May 6, 2022

This is such an easy and affordable way to get glasses.

Date of experience: May 6, 2022
New York
1 review
0 helpful votes
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Great quality
May 6, 2022

I was a little worried when I got new glasses here on how they would fit and look, but I was surprised how sturdy and well fitting they were! I love the glasses I got from here and the amazing price I got it for. Definitely only getting my glasses off here from now on

Date of experience: May 6, 2022
Texas
1 review
0 helpful votes
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First timer
May 6, 2022

My first time ordering and I'm learning to work with your site. Coupons are not explained well but I'm ordering anyway

Date of experience: May 6, 2022
Illinois
1 review
0 helpful votes
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Love it
May 5, 2022

Always great I will forever be a customer love all the styles offered

Date of experience: May 5, 2022
Wyoming
1 review
0 helpful votes
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Awesome and disappointing
May 5, 2022

I absolutely love one pair however the other one does not fit or look the way I had hoped. Repair I did not care for the lenses ended up being way bigger than I had anticipated. I don't like having windshields in front of my eyes. But I'll keep them as back ups.

Date of experience: May 5, 2022
Kentucky
1 review
0 helpful votes
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Very happy!
May 5, 2022

My glasses came quickly and were just what I was hoping for. I am happy with my purchase.

Date of experience: May 5, 2022
New York
1 review
0 helpful votes
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Happy
May 5, 2022

Im overall satisfied with my glasses. The only problem I have with the product is that the glasses Stretch out to fast.

Date of experience: May 5, 2022
California
1 review
0 helpful votes
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Great
May 5, 2022

Fast check out, good prices! Great selection too! Ya

Date of experience: May 4, 2022
Minnesota
1 review
0 helpful votes
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Sunglasses
May 5, 2022

Sunglasses are great but not sure that they are polarized.

Date of experience: May 4, 2022
Wisconsin
1 review
0 helpful votes
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Disappointed
June 4, 2022

Glasses were cute when I did virtual try on- don't look the same in person and are also very cheap frames. Guess the price really does reflect.

Date of experience: May 4, 2022
Massachusetts
1 review
0 helpful votes
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Great selection, easy ordering process.
Items was off great quality

Date of experience: May 4, 2022
Arizona
1 review
0 helpful votes
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Great selection
May 4, 2022

Nice, straight-forward process. Great selection of frames!

Date of experience: May 4, 2022
New Jersey
1 review
0 helpful votes
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Had to complete order on the phone as I was having trouble navigating the
Website.

Date of experience: May 4, 2022
Nevada
1 review
0 helpful votes
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Got the heart shaped glasses and they're SO cute! Got a new prescription from the eye dr and decided I wanted to try something different so I came here! Will DEF be doing more business here! My glasses actually came earlier than expected.

Date of experience: May 3, 2022
California
1 review
0 helpful votes
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My new go to for eyeglasses
May 3, 2022

I ordered computer glasses from here before and I recently got a prescription. Came here and bought two pairs. EyeBuyDirect always offers great deals. As well will be ordering more from them. They came in fast as well.

Date of experience: May 3, 2022
Colorado
1 review
0 helpful votes
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Amazing service
May 3, 2022
Updated review

I had a great experience buying on the website. When I filled out my last survey I had given some feedback about the search options with my prescription, and pretty quickly received a response detailing how to use the feature that already existed. It felt very personal and helpful. I really appreciated this, and will gladly tell anyone who listens where I got my glasses and how happy I am with them.

Date of experience: May 3, 2022

Overall great!
April 12, 2022
Previous review

Overall great! I wish there was a way to search by what's available with my prescription. Many frames weren't available with my prescription, but I couldn't tell which ones until I tried adding to my shopping cart.

Date of experience: April 12, 2022
California
1 review
1 helpful vote
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I enjoyed navigating the site and it was easy to pick out the right frames that matched my personality.

Date of experience: May 3, 2022
New York
1 review
0 helpful votes
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Amazing!
May 3, 2022

First time user for EyeBuyDirect and I'm truly impressed. I was able to purchase 3 different lens, for variety at an affordable price. I'm so happy and will be using their services in the future.

Date of experience: May 3, 2022
New Jersey
1 review
0 helpful votes
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Swift order
May 3, 2022

I ordered a pair of single vision eye glasses. I was able to use a discount code. They arrived rather quickly,

Date of experience: May 3, 2022
Colorado
1 review
0 helpful votes
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Adjustment
May 3, 2022

The glasses came in timely but the glasses were a little loose and needs adjustment.

Date of experience: May 3, 2022