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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,662
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,916 reviews

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California
1 review
0 helpful votes
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I always end up Back at Eyebuydirect
November 1, 2025

Every year I think I'm going going to buy from a different website I every year I end up back here, the selection of frames is perfect for my style and the website is so easy to use. You just can't beat the price. I'm sure I'll be back again next year!

Date of experience: October 21, 2025
Oregon
1 review
0 helpful votes
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Glitchy website
November 1, 2025

For soo many glasses and a pair i've even bought before with the exact same prescription, i was told they weren't available for my prescription. Lame!

Date of experience: October 21, 2025
Colorado
1 review
0 helpful votes
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Took forever and messed it up
October 31, 2025
Updated review

I was not notified of when my order shipped.
Upon receiving it two weeks later I immediately noticed the left lens was not my prescription.
Didn't even come in a travel case.

Date of experience: October 21, 2025

Tricked me into thinking I had a discount code
October 7, 2025
Previous review

Tricked me into thinking I had a discount code. It didn't work

Date of experience: September 26, 2025
New Jersey
1 review
0 helpful votes
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Good selection okay quality
October 31, 2025

Purchased many glasses once I realized I needed them all time. Wasn't worth it to get Diamond status, and some of the glasses are of questionable quality. But the experience, speed and price were all good

Date of experience: April 10, 2024
Ohio
1 review
0 helpful votes
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EyeBuyDirect for the Win
October 31, 2025

Eyebuydirect is easy to use and budget friendly! I've gotten so many compliments on the glasses I've ordered from here. They've often got great sales as well.

Date of experience: October 21, 2025
Minnesota
1 review
0 helpful votes
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I Love EYEBUYDIRECT
October 31, 2025

It is so easy to order from eyebuydirect. I can find various different glasses for a reasonable price and it gets delivered fairly quick. I can buy many different styles for the same price as one singular pair at any eye doctor store.

Date of experience: October 21, 2025
New Hampshire
1 review
0 helpful votes
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Great value
October 31, 2025
Updated review

The glasses I bought at reasonable prices. It has allowed me to have more than one pair. Thank you very much for all you do. Traditional ways to buy glasses is very expensive. Again Thank you 😊

Date of experience: October 21, 2025

Nice glasses
October 10, 2025
Previous review

I like the quality and price. It allows me the opportunity yo buy a spare pair. Or just another look.

Date of experience: September 29, 2025
California
1 review
0 helpful votes
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Amazing customer service
October 31, 2025

Overall amazing my mail keep getting stolen. They replace another one for me. It was amazing. I'm very sad that my mail got stolen. Prescription was good. Everything is good.

Date of experience: October 20, 2025
New York
1 review
0 helpful votes
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Last Order
October 31, 2025

My previous order wasnt the same I was hoping to get a discount since they changed vendors and I wasn't aware and that's why my glasses were different a bit disappointed

Date of experience: July 21, 2025
Canada
1 review
0 helpful votes
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October 30, 2025

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Date of experience: October 20, 2025
California
1 review
0 helpful votes
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I've had better experiences
October 30, 2025
Updated review

I often buy my prescription glasses online. I purchased 2 pair almost a month ago and I haven't received them yet. It's been in the final stages for weeks until I reached out to customer and then they were shipped the next day, that was a week ago and I still haven't received them.

Date of experience: October 20, 2025

Cute frames, easy to search and filter, good prices
October 9, 2025
Previous review

Cute frames, easy to search and filter, good prices - I'm excited to get my glasses!

Date of experience: September 29, 2025
South Carolina
1 review
0 helpful votes
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Satisfactory
October 30, 2025

Your frame selection is better than most. Very happy with the durability and comfort of frame. Date of experience box did not accept my input.

Date of experience: October 19, 2025
Pennsylvania
1 review
0 helpful votes
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Love them
October 30, 2025

My glasses are far more light weight and comfortable than I've ever had and designs are wonderful for decent prices wear them everyday

Date of experience: October 19, 2025
Colorado
1 review
0 helpful votes
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My glasses look completely different
October 30, 2025

The frames i got looked like they had thin gold lens rims and when they arrived they have thick plastic rims in a weird yellow color. Truly so disappointed as I like the thinner look. Ended up buying a new pair from Zenni - these will be my backup in the unfortunate event frames I do like end up breaking.

Date of experience: October 19, 2025
Kentucky
1 review
0 helpful votes
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Previous Experience
October 29, 2025

I love the quick processing and delivery of my new glasses every time I order through Eyebuydirect. I am never disappointed. It is worth trying out new styles for the price and quality of glasses they provide.

Date of experience: October 19, 2025
Georgia
1 review
0 helpful votes
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Fast, easy & convenient
October 29, 2025

I have bought both prescription eye wear & non-prescription eye wear & eyebuydirect has it all! Actually they have so much I find it hard to make up my mind sometimes!

Date of experience: October 19, 2025
Connecticut
2 reviews
0 helpful votes
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Good Stuff
October 29, 2025

For the price, better quality than I expected. Looks as expected, sizing is accurate, website is easy to navigate, ships quickly. No complaints!

Date of experience: March 18, 2025
Hawaii
1 review
0 helpful votes
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Love me some eyebuydirect!
October 29, 2025

I am purchasing 2 more pairs after the first pair came out perfect! The only thing I wish is that the sunglasses come with bifocals. I can't do progressive. The bonus is the website. Super easy to use. 🤟

Date of experience: October 18, 2025
California
1 review
0 helpful votes
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I've been ordering from here for almost six or seven years. It's always been solid place to shop and although I habitually destroy and misplace my frames, I will always come back to replace them here. I prefer round and metal frames so this has been a solid choice. It's been a little bit of time since I bought frames so the price has jumped up significantly but I will stay a loyal customer. Thank you!

Date of experience: October 17, 2025
Minnesota
1 review
0 helpful votes
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Easy and Breezy
October 28, 2025

Buying with EBD is extremely smooth and easy, and I really appreciate their virtual try-on option! And the prices can't be beat, especially compared with other retailers

Date of experience: October 17, 2025