Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Every year I think I'm going going to buy from a different website I every year I end up back here, the selection of frames is perfect for my style and the website is so easy to use. You just can't beat the price. I'm sure I'll be back again next year!
For soo many glasses and a pair i've even bought before with the exact same prescription, i was told they weren't available for my prescription. Lame!
I was not notified of when my order shipped.
Upon receiving it two weeks later I immediately noticed the left lens was not my prescription.
Didn't even come in a travel case.
Tricked me into thinking I had a discount code. It didn't work
Purchased many glasses once I realized I needed them all time. Wasn't worth it to get Diamond status, and some of the glasses are of questionable quality. But the experience, speed and price were all good
Eyebuydirect is easy to use and budget friendly! I've gotten so many compliments on the glasses I've ordered from here. They've often got great sales as well.
It is so easy to order from eyebuydirect. I can find various different glasses for a reasonable price and it gets delivered fairly quick. I can buy many different styles for the same price as one singular pair at any eye doctor store.
The glasses I bought at reasonable prices. It has allowed me to have more than one pair. Thank you very much for all you do. Traditional ways to buy glasses is very expensive. Again Thank you 😊
I like the quality and price. It allows me the opportunity yo buy a spare pair. Or just another look.
Overall amazing my mail keep getting stolen. They replace another one for me. It was amazing. I'm very sad that my mail got stolen. Prescription was good. Everything is good.
My previous order wasnt the same I was hoping to get a discount since they changed vendors and I wasn't aware and that's why my glasses were different a bit disappointed
I often buy my prescription glasses online. I purchased 2 pair almost a month ago and I haven't received them yet. It's been in the final stages for weeks until I reached out to customer and then they were shipped the next day, that was a week ago and I still haven't received them.
Cute frames, easy to search and filter, good prices - I'm excited to get my glasses!
Your frame selection is better than most. Very happy with the durability and comfort of frame. Date of experience box did not accept my input.
My glasses are far more light weight and comfortable than I've ever had and designs are wonderful for decent prices wear them everyday
The frames i got looked like they had thin gold lens rims and when they arrived they have thick plastic rims in a weird yellow color. Truly so disappointed as I like the thinner look. Ended up buying a new pair from Zenni - these will be my backup in the unfortunate event frames I do like end up breaking.
I love the quick processing and delivery of my new glasses every time I order through Eyebuydirect. I am never disappointed. It is worth trying out new styles for the price and quality of glasses they provide.
I have bought both prescription eye wear & non-prescription eye wear & eyebuydirect has it all! Actually they have so much I find it hard to make up my mind sometimes!
For the price, better quality than I expected. Looks as expected, sizing is accurate, website is easy to navigate, ships quickly. No complaints!
I am purchasing 2 more pairs after the first pair came out perfect! The only thing I wish is that the sunglasses come with bifocals. I can't do progressive. The bonus is the website. Super easy to use. 🤟
I've been ordering from here for almost six or seven years. It's always been solid place to shop and although I habitually destroy and misplace my frames, I will always come back to replace them here. I prefer round and metal frames so this has been a solid choice. It's been a little bit of time since I bought frames so the price has jumped up significantly but I will stay a loyal customer. Thank you!
Buying with EBD is extremely smooth and easy, and I really appreciate their virtual try-on option! And the prices can't be beat, especially compared with other retailers
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

