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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,898 reviews

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Texas
1 review
0 helpful votes
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Feedback
June 9, 2022

I am a multi-year repeat customer and have been totally satisfied with the eyewear

Date of experience: June 9, 2022
Minnesota
1 review
0 helpful votes
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Best deal
June 9, 2022

Great glasses and great service 10/10! I would definitely do this again never dissatisfied with the quality

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Makes things so easy!
June 9, 2022

Love how they give you the specific dimensions (bridge, arm length, height, etc.) Helps so much when deciding between products.

Date of experience: June 9, 2022
Ohio
1 review
0 helpful votes
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Cute, but a bit large
June 9, 2022

Frames were very cute but a bit large and slipped down my nose no matter how much they were adjusted (including professionally). They fell off my face and hit a rock and now there is a scratch in the lens. Otherwise, I'm pleased with the purchase, but quality is less than what you would get at your eye doctor's office.

Date of experience: June 9, 2022
North Carolina
1 review
0 helpful votes
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Great selection and price
June 9, 2022

Great selection and prices! Plenty of options and fast delivery!

Date of experience: June 9, 2022
Michigan
1 review
0 helpful votes
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Great Quality/Service
June 8, 2022

Excellent website... information well organized and easy order process

Date of experience: June 8, 2022
Wisconsin
1 review
0 helpful votes
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Quick, easy, no hidden fees or ridiculous "discounts"

Date of experience: June 8, 2022
Texas
1 review
0 helpful votes
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Happy Customer
June 8, 2022

Clear instructions and nice tool to see glasses on face

Date of experience: June 8, 2022
Kentucky
1 review
0 helpful votes
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A Great Company
June 8, 2022

Have had multiple experiences dealing with eyeBuyDirect and have found the extremely helpful

Date of experience: June 8, 2022
Florida
1 review
0 helpful votes
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You get what you pay for
July 8, 2022

I found the shipping time little, long. But If I had a paid more it would have been much shorter. I thought that the blue tint would fade when indoors. But no, they don't. They make me look clownish, so I have yet to wear them in public.

Date of experience: June 8, 2022
Michigan
1 review
0 helpful votes
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Nice
June 8, 2022

A bit difficult to figure out at first, but easy once I knew what I was looking for.

Date of experience: June 8, 2022
Massachusetts
1 review
0 helpful votes
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10/10
June 8, 2022

EyeBuyDirect always accomplishes a simple, trendy, and intuitive experience from start to finish.

Date of experience: June 7, 2022
Nebraska
1 review
0 helpful votes
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Glasses
June 8, 2022

I needed new glasses for before a concert and i got them

Date of experience: June 7, 2022
Ohio
2 reviews
0 helpful votes
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Good
June 8, 2022

Good experience lots to choose from d cent glass s

Date of experience: June 7, 2022
New Hampshire
1 review
0 helpful votes
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Yay
June 7, 2022

YayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYayYay

Date of experience: June 7, 2022
California
1 review
0 helpful votes
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Q
July 7, 2022

I don't feel like it. It's too much work right now.

Date of experience: June 7, 2022
Virginia
3 reviews
0 helpful votes
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Great all around
June 7, 2022

I loved the selection of all the glasses. It took about a week. The price was awesome. The glasses fit perfectly again. This is my second purchase from here. I would highly recommend this company.

Date of experience: June 7, 2022
Florida
1 review
0 helpful votes
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So happy with their service!
June 7, 2022

EyeBuyDirect is the only place I've bought glasses online. I love their service, product and price! Keep up the good work!

Date of experience: June 7, 2022
South Carolina
1 review
0 helpful votes
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Love my Rx sunglasses
June 7, 2022

Need these for vaca starting June 18, hope I get them in time, hint, hint. Update: Got 'em!

Date of experience: June 7, 2022
Washington
1 review
0 helpful votes
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These sunglasses are very nice and feel like good quality. I was a little disappointed with the nearly 2 week long order processing and delivery time, but at least I got a nice pair of shades in the end!

Date of experience: June 6, 2022