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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love how they give you the specific dimensions (bridge, arm length, height, etc.) Helps so much when deciding between products.
Frames were very cute but a bit large and slipped down my nose no matter how much they were adjusted (including professionally). They fell off my face and hit a rock and now there is a scratch in the lens. Otherwise, I'm pleased with the purchase, but quality is less than what you would get at your eye doctor's office.
Great selection and prices! Plenty of options and fast delivery!
Excellent website... information well organized and easy order process
Quick, easy, no hidden fees or ridiculous "discounts"
Have had multiple experiences dealing with eyeBuyDirect and have found the extremely helpful
I found the shipping time little, long. But If I had a paid more it would have been much shorter. I thought that the blue tint would fade when indoors. But no, they don't. They make me look clownish, so I have yet to wear them in public.
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I loved the selection of all the glasses. It took about a week. The price was awesome. The glasses fit perfectly again. This is my second purchase from here. I would highly recommend this company.
EyeBuyDirect is the only place I've bought glasses online. I love their service, product and price! Keep up the good work!
Need these for vaca starting June 18, hope I get them in time, hint, hint. Update: Got 'em!
These sunglasses are very nice and feel like good quality. I was a little disappointed with the nearly 2 week long order processing and delivery time, but at least I got a nice pair of shades in the end!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

