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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Got an email advertising a good price on Furox Navy progressive eyeglasses with transition lenses. With a Capitol One discount a really good price turned into a great price. The glasses took a little longer to arrive than I expected but I am very happy with the glasses and the frames. Especially like that lenses add no chromatic aberration.
Could not enter prescription just for readers. My glasses are too strong with the visual as well as reading prescription so I cannot use the glasses except for the sunglasses because they have no prescription. You should have a reader only option.
I had some trouble with the program and ordered 3 pairs by mistake. Customer service was great and fixed the error, but then I had several fraudulent charges on my card and had to cancel it. I know that the fraud is from this transaction because I don't use the card much. The glasses are okay, but I probably wouldn't have chosen them if I tried them on in a store. I thought the frames would be larger.
I would recommend eye buy direct for someone living in an area without retail stores. There are plenty of choices, but it's better to try on in person.
Love the Glasses the price and delivery was super fast! I'm very satisfied.
I bought the Gallo frames. Width of field of view for deluxe progressive lenses disappointingly narrow. One nose pad defective--will not swivel (defective mounting box). Plastic ear hook covers slip in and out on the ear pieces, making adjustment nearly impossible.
Easy shopping. Smooth delivery. Great quality! I could not be happier!
Overall a good experience. Shipping was a little slower than I expected but not too bad.
If you are meticulous in taking measurements of your favorite pair of glasses, and use those, you can get a great pair of glasses at a fair price. I've bought 2 pair so far and am satisfied.
The entire process was very easy. There are lots of frame options and lens's options. Everything is reasonably priced and the deals are great.
I love my prescription reading glasses. Good quality and a low price. I recommend
Love it all the formats I have brought from eyebuy direct and so so my kids
Very happy as usual with EyeBuyDirect product. Only problems are that Chat isn't working and I want to order from the Futuristic selection of frames. They don't seem to work with my prescription. Please do what is needed to correct that so that I can order them.
The other issue that I run into is that I have an usual prescription and they have to get a new copy of my prescription directly every time instead of storing it with my account to have the verification on hand when I place a new order.
These are minor complaints. I am very happy with the final product. The frames are good quality and the prescription is always accurate. Now that they are expanding frame designs into more unusual designs, that is ever better. I just want to be able to take advantage of the new frames.
Thank you.
It would be better with faster shipping for bifocals.
While the delivery took a while (I used the standard delivery) both glasses I ordered were in excellent condition. Both exactly as pictured, and both fit well. An outstanding value for the price.
Easy to customize, great deals, and prompt delivery. Everything was how I ordered it! Will be purchasing more soon.
I've never ordered glasses online and was super happy -great experience -will use again and again as the styles and prices were best I've found
Very easy process from picking out my style, to, delivery.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

