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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,659
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,880 reviews

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Indiana
2 reviews
0 helpful votes
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Great Price on Progressives with Transition lenses
October 23, 2022
Updated review

Got an email advertising a good price on Furox Navy progressive eyeglasses with transition lenses. With a Capitol One discount a really good price turned into a great price. The glasses took a little longer to arrive than I expected but I am very happy with the glasses and the frames. Especially like that lenses add no chromatic aberration.

Date of experience: October 23, 2022

Easy to use
February 28, 2022
Previous review

Easy to use

Date of experience: February 28, 2022
New York
3 reviews
0 helpful votes
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Beautifuk
October 23, 2022

The best quality glasses especially for high index like myself very comfortable

Date of experience: October 23, 2022
California
1 review
0 helpful votes
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Review
November 22, 2022

Could not enter prescription just for readers. My glasses are too strong with the visual as well as reading prescription so I cannot use the glasses except for the sunglasses because they have no prescription. You should have a reader only option.

Date of experience: October 23, 2022
Minnesota
1 review
0 helpful votes
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I had some trouble with the program and ordered 3 pairs by mistake. Customer service was great and fixed the error, but then I had several fraudulent charges on my card and had to cancel it. I know that the fraud is from this transaction because I don't use the card much. The glasses are okay, but I probably wouldn't have chosen them if I tried them on in a store. I thought the frames would be larger.

I would recommend eye buy direct for someone living in an area without retail stores. There are plenty of choices, but it's better to try on in person.

Date of experience: October 22, 2022
Kentucky
1 review
0 helpful votes
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Great rx glass resource!
October 22, 2022

Great service! And prescription was right on spot!

Date of experience: October 22, 2022
Illinois
1 review
0 helpful votes
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Great company!
October 22, 2022

Love the Glasses the price and delivery was super fast! I'm very satisfied.

Date of experience: October 22, 2022
Florida
1 review
0 helpful votes
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Meh...
November 21, 2022

I bought the Gallo frames. Width of field of view for deluxe progressive lenses disappointingly narrow. One nose pad defective--will not swivel (defective mounting box). Plastic ear hook covers slip in and out on the ear pieces, making adjustment nearly impossible.

Date of experience: October 22, 2022
Delaware
1 review
0 helpful votes
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Lovely
October 22, 2022

Easy shopping. Smooth delivery. Great quality! I could not be happier!

Date of experience: October 22, 2022
Texas
1 review
0 helpful votes
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Overall a good experience. Shipping was a little slower than I expected but not too bad.

Date of experience: October 21, 2022
North Carolina
1 review
0 helpful votes
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Great glasses online!
October 22, 2022

If you are meticulous in taking measurements of your favorite pair of glasses, and use those, you can get a great pair of glasses at a fair price. I've bought 2 pair so far and am satisfied.

Date of experience: October 21, 2022
Illinois
1 review
0 helpful votes
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Best way to buy glasses
October 22, 2022

The entire process was very easy. There are lots of frame options and lens's options. Everything is reasonably priced and the deals are great.

Date of experience: October 21, 2022
California
1 review
0 helpful votes
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Awesome pair of glasses
October 22, 2022

I love my prescription reading glasses. Good quality and a low price. I recommend

Date of experience: October 21, 2022
New York
1 review
0 helpful votes
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Always shop
October 21, 2022

Love it all the formats I have brought from eyebuy direct and so so my kids

Date of experience: October 21, 2022
Colorado
1 review
0 helpful votes
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Glasses purchase
October 21, 2022

Very happy as usual with EyeBuyDirect product. Only problems are that Chat isn't working and I want to order from the Futuristic selection of frames. They don't seem to work with my prescription. Please do what is needed to correct that so that I can order them.

The other issue that I run into is that I have an usual prescription and they have to get a new copy of my prescription directly every time instead of storing it with my account to have the verification on hand when I place a new order.

These are minor complaints. I am very happy with the final product. The frames are good quality and the prescription is always accurate. Now that they are expanding frame designs into more unusual designs, that is ever better. I just want to be able to take advantage of the new frames.

Thank you.

Date of experience: October 21, 2022
Texas
3 reviews
0 helpful votes
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Pretty good.
October 21, 2022

It would be better with faster shipping for bifocals.

Date of experience: October 21, 2022
New Jersey
1 review
0 helpful votes
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Great Glasses
October 21, 2022

While the delivery took a while (I used the standard delivery) both glasses I ordered were in excellent condition. Both exactly as pictured, and both fit well. An outstanding value for the price.

Date of experience: October 21, 2022
Texas
1 review
0 helpful votes
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Satisfied
October 21, 2022

Easy to customize, great deals, and prompt delivery. Everything was how I ordered it! Will be purchasing more soon.

Date of experience: October 20, 2022
California
1 review
0 helpful votes
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Great value -great service
October 21, 2022

I've never ordered glasses online and was super happy -great experience -will use again and again as the styles and prices were best I've found

Date of experience: October 20, 2022
Massachusetts
1 review
0 helpful votes
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Best Glasses Ever
October 20, 2022

Very easy process from picking out my style, to, delivery.

Date of experience: October 20, 2022
Missouri
1 review
0 helpful votes
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Tony
October 20, 2022

Was great to be able to shop online without sale person trying to sale me something I really don't want.

Date of experience: October 20, 2022