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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,660
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,894 reviews

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Michigan
1 review
0 helpful votes
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Easy, Easy, Easy
October 26, 2022

Purchasing glasses from EyeBuyDirect couldn't be easier. Simply go to the website select a style of frame that suites your fancy. Input your prescription information and select the type of lense you prefer. When your finished hit checkout to complete payment and that's it. Then stand by your mailbox and wait it's that fast.

Date of experience: October 26, 2022
California
1 review
0 helpful votes
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Good product
October 26, 2022

Very good and easy to navigate and good eyeglasses

Date of experience: October 26, 2022
North Carolina
1 review
0 helpful votes
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First time experience
October 26, 2022

Little hard to find where to put the discount code, had to start over 3 times, would be nice if it was on the payment screen.

Date of experience: October 26, 2022
California
1 review
0 helpful votes
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Returned a pair for the same size as ones that fit me and they still did not fit (too big)

Date of experience: October 26, 2022
Oregon
1 review
0 helpful votes
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Wonderful experience
October 26, 2022

With a slight adjustment from my local optician my new glasses are wonderful. I really want to take advantage of the discount program and get another pair also. I definitely recommend and will be using their services in the future.

Date of experience: October 26, 2022
Nevada
1 review
0 helpful votes
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I don't like them
November 25, 2022

They look like women's glasses and the progressive lenses go out of focus if I look up or down

Date of experience: October 26, 2022
Arizona
1 review
0 helpful votes
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I love them!
October 26, 2022

I was skeptical of the low price but they are solid, quality glasses. I would have paid ten times as much at Costco

Date of experience: October 25, 2022
Illinois
1 review
0 helpful votes
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My Review
October 25, 2022

I was surprisingly happy with my order, I felt like I was not going to be happy because of my other online shopping experience's, but I love the glasses, I loved the price, the quality seems to be GRADE A, I was not as happy with the delivery time! I'd order again, just not when I want them quickly!

Date of experience: October 25, 2022
Wisconsin
2 reviews
0 helpful votes
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Great Find for Prescription Glasses
October 25, 2022

Easy; great selection; great value; love the "Try-on" feature! So reasonable I went back for a second purchase of metal framed glasses (versus plastic the first time) andy first pair of prescription sunglasses.

Date of experience: October 25, 2022
South Carolina
1 review
0 helpful votes
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Impressed
October 25, 2022

I love the great customer service experience, the vast variety of eye wear, and prices.

Date of experience: October 25, 2022
California
1 review
0 helpful votes
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I like the glasses I received
October 25, 2022

My overall experience was good and plan to order more glasses from EyeBuyDirect. The quality of ether glasses is good. It took a little bit to figure out how the order process worked on the site but got it completed successfully. The delivery status was kind of clunky because the updates weren't steady. The only other note would be that the order took about the same amount of time as an overseas company to get delivered.

Date of experience: October 25, 2022
Massachusetts
1 review
0 helpful votes
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Good Value
October 25, 2022

It does take time to receive glasses, but overall is a great service

Date of experience: October 25, 2022
New York
1 review
0 helpful votes
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Excellent
October 25, 2022

Eye direct went above and be on my expectations. Been with them for over ten years. They say, and stand behind there products.

Date of experience: October 25, 2022
Minnesota
1 review
0 helpful votes
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I wear bifocals and apparently you don't make them!
October 25, 2022
Updated review

Last time you sent the wrong prescription. Hope it goes better this time

Date of experience: October 24, 2022

Not sure yet till my glasses arrive but so far
March 20, 2021
Previous review

Not sure yet till my glasses arrive but so far

Date of experience: March 20, 2021
Indiana
1 review
0 helpful votes
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Glad i found them!
October 25, 2022

Very easy right on the money on scripts. Web sight very users friendly.

Date of experience: October 24, 2022
North Carolina
1 review
0 helpful votes
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Thank You
October 25, 2022

EyeBuyDirect have multiple options such as optional features that can be added to the glasses. Website is easy to use as well as tracking my delivery. Customer service was helpful and professional in making changes to my orders without any complications.

Date of experience: October 24, 2022
Virginia
1 review
0 helpful votes
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Average in every way.
November 24, 2022

Mediocre products at mediocre price. Fair quality. I've ordered from EyeBuyDirect a few times but don't anticipate doing so again. Just seems the relative value of EyeBuyDirect vs. other options was better a few years ago. The "inexpensive" options amount to a bait-and-switch... anything and everything a typical consumer might need/want costs extra, extra, extra.

Date of experience: October 24, 2022
Texas
1 review
0 helpful votes
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Helpful and understanding
October 24, 2022

I found using the chat feature to be more helpful than talking on the phone.
I am new to progressive lenses, and it seems like that feature, even with Premium Progressives, should be fine tuned somehow.
The Premium Progressive lenses feel more like regular Progressive (based on EBD website comparison), but I have not tried regular Progressives so I cannot compare.
I appreciate being able to send them back if they do not work out.

Date of experience: October 24, 2022
New Jersey
1 review
0 helpful votes
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Love them!
October 24, 2022

I'm really happy with the frames, and I can see so great through these lenses. I was nervous about ordering frames and lenses online, but I am SUPER happy!

Date of experience: October 24, 2022
Alabama
1 review
0 helpful votes
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Love my new glasses. I love the variety and the price. Best Customer service.

Date of experience: October 24, 2022