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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,901 reviews

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Oklahoma
1 review
0 helpful votes
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Love my glasses
December 5, 2022

Love my glasses and had an overall great experience. I was somewhat disappointed with the shipping experience. My glasses stayed in a status of"we are doing a final check" for almost a week. I found it odd and keep thing they were going to be shipped any second.

Date of experience: December 5, 2022
Florida
1 review
0 helpful votes
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Awesome
December 5, 2022

They are very Fast, great selection, great price. I'll definitely make another purchase

Date of experience: December 5, 2022
Massachusetts
1 review
0 helpful votes
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Satisfied
December 5, 2022

Easy to order. Fast delivery and an excellent product.

Date of experience: December 5, 2022
Texas
1 review
0 helpful votes
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Mandi frame does not work for me
December 5, 2022

I have tried these new glasses for about a week and am very dissatisfied. Thay keep slipping down my nose and I can't find a way to stop that. Additionally several of the options I wanted could not be done with this frame. I have 2 pair on order with Emory frame and I plan to return the Mandi glasses this week.

Date of experience: December 4, 2022
Oregon
1 review
0 helpful votes
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Cora
December 5, 2022

Love the site just not sure about the glasses. Yet. The frames are a little smaller thank I thought. I do love the hearts on the corners.

Date of experience: December 4, 2022
California
1 review
0 helpful votes
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Rainbows
December 5, 2022

I LOVE MY NEW GLASSES! A customer of mine had a pair and so did her little girl and I asked her where she had got them she said from this place and so I ordered my glasses the same one she had the rainbow and I love them they're beautiful.

Date of experience: December 4, 2022
Florida
1 review
0 helpful votes
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Very Satisfied
December 5, 2022

Satisfied with everything. Love my glasses! Easy to order, fast delivery.

Date of experience: December 4, 2022
Colorado
1 review
0 helpful votes
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Great glasses
December 5, 2022

I have always been pleased with the glasses I've gotten here. And super affordable especially for the quality.

Date of experience: December 4, 2022
Massachusetts
1 review
0 helpful votes
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Product as described
December 5, 2022

Very good so far. Received the glass and I am very satisfied with my purchase.

Date of experience: December 4, 2022
California
1 review
0 helpful votes
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Quick turn around
December 4, 2022

Easy site to navigate. Fair price for my industrial strength prescription.

Date of experience: December 4, 2022
Connecticut
1 review
0 helpful votes
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Consistently Great
December 4, 2022

Quality glasses for a very reasonable price! Cheaper frames aren't as sturdy so be careful otherwise very reliable source for inexpensive glasses.

Date of experience: December 4, 2022
Florida
1 review
0 helpful votes
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Satisfied customer
December 4, 2022

I have ordered several pair. Always Good Prices and service. Easy to work with.

Date of experience: December 4, 2022
Louisiana
1 review
0 helpful votes
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Kind of misleading
December 4, 2022
Updated review

The code was not applied for the buy one get one free. And processing is very slow

Date of experience: December 4, 2022

The code was not applied for the buy one get one free
November 13, 2022
Previous review

The code was not applied for the buy one get one free.

Date of experience: November 13, 2022
California
1 review
0 helpful votes
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Awesome
December 4, 2022

Got the glasses I needed and they fit me very nicely. No need to leave the house.

Date of experience: December 3, 2022
Virginia
1 review
0 helpful votes
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Thank you!
December 3, 2022

Thank you for the prompt service and the ease of placing a replacement order

Date of experience: December 3, 2022
North Carolina
1 review
0 helpful votes
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Love it
December 3, 2022

Love the different styles, and the information they provide to choose the best fit.

Date of experience: December 3, 2022
Colorado
1 review
0 helpful votes
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I am currently going through the process of receiving disability at the time of typing this and as such I am very short on funds and on food stamps, so when I found out about Eyebuydirect from my local Medicaid approved eye Dr. I was pretty excited to say the least that I could save hundreds on glasses! At first I was honestly really skeptical about the whole thing but sure enough I did end up saving hundreds and will probably never buy from anywhere else again, thanks so much Eyebuydirect!

Date of experience: December 2, 2022
New York
1 review
0 helpful votes
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Did not fit
January 2, 2023

The glasses didn't fit properly. The frame is uneven and too big, I am not satisfied at all.

Date of experience: December 2, 2022
Iowa
1 review
0 helpful votes
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Good
December 3, 2022

Very good overall. Definitely satisfied. Will buy again

Date of experience: December 2, 2022
California
1 review
0 helpful votes
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Great
December 2, 2022

It was very easy to write-in my prescription! I look forward to ordering more.

Date of experience: December 2, 2022