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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,664
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,939 reviews

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Connecticut
1 review
0 helpful votes
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Sunglasses
December 10, 2022

Easy and fast. Will definitely do this again. Easiest way to purchase sunglasses.

Date of experience: December 10, 2022
Michigan
1 review
0 helpful votes
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Love lt
December 10, 2022

It's quick and easy. I'm glad i found out about this site.

Date of experience: December 9, 2022
Washington
1 review
0 helpful votes
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This site makes it so easy for someone who is inexperienced and can't afford the eye doctor.

Date of experience: December 9, 2022
Arkansas
1 review
0 helpful votes
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Nice glasses
December 9, 2022

Wish the shipping time was a bit faster tho. Takes a week and a half to two weeks for me to get my glasses.

Date of experience: December 9, 2022
Wisconsin
1 review
0 helpful votes
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Great glasses
December 9, 2022

Stylish glasses for an affordable price. Tons of options

Date of experience: December 9, 2022
New York
1 review
0 helpful votes
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No
December 9, 2022

It was fine but the tracking/confirmation emails i got were super inaccurate. If i didnt have a UPS account i wouldnt have known my order shipped

Date of experience: December 8, 2022
New Jersey
1 review
1 helpful vote
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I can see clearly again!
December 9, 2022

From start to finish, being able to view my glasses on virtually and having so many to choose from, better than any retail store! I found a beautiful pair of glasses and the blue light filter on them is really great too. The order came exactly when they said it would. My script was matched perfectly and it's been a long time since I've had this much luck with glasses, so thanks so much!

Date of experience: December 8, 2022
Nevada
1 review
0 helpful votes
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Great product
December 9, 2022

Many frames to choose from, easy to navigate, quick delivery

Date of experience: December 8, 2022
Ohio
1 review
0 helpful votes
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Glasses were good but I wear bifocals and my glasses I got from you are not bifocals. Not sure if you do bifocals.

Date of experience: December 8, 2022
South Dakota
1 review
0 helpful votes
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All was good but the lenses are a little blurry along the top of each lens which slightly distorts things in the top ~20% of the field of view. It's a little disorienting.

Date of experience: December 8, 2022
Connecticut
1 review
0 helpful votes
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Happy
December 9, 2022

I'm sorry I didn't let you all know I didn't want the line for my birthday focals other than that they are perfect. I will be ordering soon!

Date of experience: December 8, 2022
Georgia
1 review
0 helpful votes
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Very pleased!
December 9, 2022

At first, I thought my lenses were bigger than I wanted but I've grown used to them. The quality is beyond first rate! These are more well made than past frames that easily cast six or eight times as much. I couldn't be more pleased.

Date of experience: December 8, 2022
Texas
1 review
0 helpful votes
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Glasses
December 9, 2022

Loved that I could get more on my glasses (tint) then if I bought from Walmart for less money.

Date of experience: December 8, 2022
Ohio
1 review
0 helpful votes
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Any
December 8, 2022

Would recommend to anyone with glasses or contacts.

Date of experience: December 8, 2022
Massachusetts
1 review
0 helpful votes
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I lost my favorite pair of distance sunglasses. It was very easy to re-order.

Date of experience: December 8, 2022
New Mexico
1 review
0 helpful votes
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I bought two pairs of glasses with prescription Transitions lenses for the price of one pair that I typically get every other year through my vision care benefits at work. The total cost was even less than that, so I'm more than happy with the results.

Date of experience: December 8, 2022
Iowa
1 review
0 helpful votes
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Easy purchase, quality glasses
December 8, 2022

Site was very easy to navigate and glasses had wide selection and are great quality.

Date of experience: December 7, 2022
Illinois
1 review
0 helpful votes
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Quality
December 8, 2022

Quality glasses at great prices very cute designs would like to purchase more designs

Date of experience: December 7, 2022
Texas
1 review
0 helpful votes
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Love my items
December 8, 2022

I was able to get prescription glasses and prescription sunglass for an amazing price! The quality of each is very good! Customer service had a question about my RX which they contacted me about immediately and adjusted immediately. My only negative comment would be the package was labeled as waiting for carrier to ship and that took a while.

Date of experience: December 7, 2022
Arizona
1 review
0 helpful votes
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Good Value
December 7, 2022

Awesome overall, just wish they would combine discounts.

Date of experience: December 7, 2022