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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Easy and fast. Will definitely do this again. Easiest way to purchase sunglasses.
This site makes it so easy for someone who is inexperienced and can't afford the eye doctor.
Wish the shipping time was a bit faster tho. Takes a week and a half to two weeks for me to get my glasses.
From start to finish, being able to view my glasses on virtually and having so many to choose from, better than any retail store! I found a beautiful pair of glasses and the blue light filter on them is really great too. The order came exactly when they said it would. My script was matched perfectly and it's been a long time since I've had this much luck with glasses, so thanks so much!
Glasses were good but I wear bifocals and my glasses I got from you are not bifocals. Not sure if you do bifocals.
All was good but the lenses are a little blurry along the top of each lens which slightly distorts things in the top ~20% of the field of view. It's a little disorienting.
I'm sorry I didn't let you all know I didn't want the line for my birthday focals other than that they are perfect. I will be ordering soon!
At first, I thought my lenses were bigger than I wanted but I've grown used to them. The quality is beyond first rate! These are more well made than past frames that easily cast six or eight times as much. I couldn't be more pleased.
I lost my favorite pair of distance sunglasses. It was very easy to re-order.
I bought two pairs of glasses with prescription Transitions lenses for the price of one pair that I typically get every other year through my vision care benefits at work. The total cost was even less than that, so I'm more than happy with the results.
Site was very easy to navigate and glasses had wide selection and are great quality.
I was able to get prescription glasses and prescription sunglass for an amazing price! The quality of each is very good! Customer service had a question about my RX which they contacted me about immediately and adjusted immediately. My only negative comment would be the package was labeled as waiting for carrier to ship and that took a while.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

