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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,994 reviews

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California
1 review
0 helpful votes
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My first choice
December 17, 2022

I collect eyeglasses like some women collect shoes. Everyone's always asking me how I afford it and I refer them to eyebuydirect.com every time! It's the only place I bought glasses for years!

Date of experience: December 16, 2022
Massachusetts
1 review
0 helpful votes
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Awesome glasses shopping experience!
December 17, 2022

I'm so happy with these glasses, especially for what i paid ($90 for three pairs of prescription glasses). I used photos folks used in their reviews to determine which ones i thought would look good on me and it worked like a charm! I will definitely shop here again.

Date of experience: December 16, 2022
California
1 review
0 helpful votes
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Came out perfect!
December 17, 2022

I lot the large size and was afraid it would be too big but it's perfect on me. I love the oversized fit. Very lightweight and comfy. Came within a week and now I can be on my computer longer without straining my eyes as much :)

Date of experience: December 16, 2022
New York
1 review
0 helpful votes
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I ordered one thing that you later said was not available and you first said I would get a $15 discount on my next order but instead you charged me $16 to give me extra thick lenses. It also took 16 business days total for my order to arrive

Date of experience: December 16, 2022
Nevada
1 review
0 helpful votes
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Good $#*!
December 16, 2022

Good $#*!. Each and every time. Love it. Cheap frames and short turn around times. Always got them deals and they are pretty much disposable. I got a few pair just in case I lose one for the lens scratch up. Dope $#*!. Thanks guys

Date of experience: December 16, 2022
Washington
1 review
0 helpful votes
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Wonderful experience
December 16, 2022

It took me a minute to navigate the website but once I figured it out it was great!

Date of experience: December 16, 2022
Arizona
1 review
0 helpful votes
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Good
December 16, 2022

Amazing service will buy again especially with all these new sales going on once again. Super affordable :)

Date of experience: December 16, 2022
New York
1 review
0 helpful votes
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Great!
December 16, 2022

Easy to order, great deals and good qualities for the price!

Date of experience: December 16, 2022
Oklahoma
1 review
0 helpful votes
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Good but expensive
December 16, 2022

I got to pairs of glasses and won't the coupons/ sale that they have it wasn't bad. It's still cheaper than purchasing in store

Date of experience: December 16, 2022
Texas
1 review
0 helpful votes
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Wonderful company
December 16, 2022

I really don't want write this review but thank you so much for being authentic. Your glasses always last long and save me money. I love y'all and u don't know it wow!

Date of experience: December 16, 2022
1 review
2 helpful votes
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Great glasses and prices
December 16, 2022

I don't need anything fancy with my prescription, so saving 80+% on glasses is really appealing. I've had to send a few pairs back that didn't work because of sizing, but they make it really easy to exchange for different frames. One thing that is annoying is that they will always push for different frames and not just refunding. But if you keep pushing for the refund they will eventually do that. I've recommended this site to all my family, they love their glasses as well.

Date of experience: December 16, 2022
Texas
1 review
0 helpful votes
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Great customer service
December 16, 2022

Very helpful & professional. Glasses are great. Excellent selection of glasses to choose from too.

Date of experience: December 16, 2022
Arizona
1 review
0 helpful votes
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Love!
December 16, 2022

I seriously love everything about eyebuydirect. Easy to order, and really quick shipping!

Date of experience: December 15, 2022
Utah
1 review
0 helpful votes
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Decent
December 16, 2022

Overall, amazing. However paying for such slow shipping is a little annoying in the online world where so much shipping is free, or cheaper. Also, they get you with the lenses. Good lenses quickly become over priced, or rather, to hard to get cheap.

However, the frames are exceptional quality for the price, customer service, returns, again amazing. I am impressed with how customizable, yet controllable they make it. It is a fun and good experience, like it should be.

Date of experience: December 15, 2022
Maryland
1 review
0 helpful votes
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They gained a new customer!
December 15, 2022

Options were much more concise and easy to navigate

Date of experience: December 15, 2022
Tennessee
1 review
0 helpful votes
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WHY?
December 15, 2022

Why did I wait so long to get computer glasses? My 32" gaming monitor sits at a distance of 37.5 inches. Too close for my glasses and too far for readers. These are perfect and the ordering process was Easy Peasy!

Date of experience: December 15, 2022
Florida
1 review
0 helpful votes
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Good products
December 15, 2022

Fast, easy, loved the "try on" option for most glasses.

Date of experience: December 15, 2022
Florida
1 review
0 helpful votes
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Always Buy Two
December 15, 2022

Like Bluey's Nana I'm always looking for my glasses…"Hang on I'll just get my glasses. " LOL
Price makes buying an extra par a financially responsible decision.
Although I was hesitant to use the help assist, it was so much more convenient. Really saved time and (more importantly). FRUSTRATION! BTW. I'm a happily repeating customer.

Date of experience: December 15, 2022
Florida
1 review
0 helpful votes
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Good experience
December 15, 2022

Shipping was faster than anticipated. Love both pairs of glasses received.

Date of experience: December 15, 2022
Pennsylvania
1 review
0 helpful votes
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Will buy again
December 14, 2022

Better prices than all eye glass websites I have ordered from

Date of experience: December 14, 2022