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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I collect eyeglasses like some women collect shoes. Everyone's always asking me how I afford it and I refer them to eyebuydirect.com every time! It's the only place I bought glasses for years!
I'm so happy with these glasses, especially for what i paid ($90 for three pairs of prescription glasses). I used photos folks used in their reviews to determine which ones i thought would look good on me and it worked like a charm! I will definitely shop here again.
I lot the large size and was afraid it would be too big but it's perfect on me. I love the oversized fit. Very lightweight and comfy. Came within a week and now I can be on my computer longer without straining my eyes as much :)
I ordered one thing that you later said was not available and you first said I would get a $15 discount on my next order but instead you charged me $16 to give me extra thick lenses. It also took 16 business days total for my order to arrive
Good $#*!. Each and every time. Love it. Cheap frames and short turn around times. Always got them deals and they are pretty much disposable. I got a few pair just in case I lose one for the lens scratch up. Dope $#*!. Thanks guys
It took me a minute to navigate the website but once I figured it out it was great!
Amazing service will buy again especially with all these new sales going on once again. Super affordable :)
I got to pairs of glasses and won't the coupons/ sale that they have it wasn't bad. It's still cheaper than purchasing in store
I really don't want write this review but thank you so much for being authentic. Your glasses always last long and save me money. I love y'all and u don't know it wow!
I don't need anything fancy with my prescription, so saving 80+% on glasses is really appealing. I've had to send a few pairs back that didn't work because of sizing, but they make it really easy to exchange for different frames. One thing that is annoying is that they will always push for different frames and not just refunding. But if you keep pushing for the refund they will eventually do that. I've recommended this site to all my family, they love their glasses as well.
Very helpful & professional. Glasses are great. Excellent selection of glasses to choose from too.
I seriously love everything about eyebuydirect. Easy to order, and really quick shipping!
Overall, amazing. However paying for such slow shipping is a little annoying in the online world where so much shipping is free, or cheaper. Also, they get you with the lenses. Good lenses quickly become over priced, or rather, to hard to get cheap.
However, the frames are exceptional quality for the price, customer service, returns, again amazing. I am impressed with how customizable, yet controllable they make it. It is a fun and good experience, like it should be.
Why did I wait so long to get computer glasses? My 32" gaming monitor sits at a distance of 37.5 inches. Too close for my glasses and too far for readers. These are perfect and the ordering process was Easy Peasy!
Fast, easy, loved the "try on" option for most glasses.
Like Bluey's Nana I'm always looking for my glasses…"Hang on I'll just get my glasses. " LOL
Price makes buying an extra par a financially responsible decision.
Although I was hesitant to use the help assist, it was so much more convenient. Really saved time and (more importantly). FRUSTRATION! BTW. I'm a happily repeating customer.
Shipping was faster than anticipated. Love both pairs of glasses received.
Better prices than all eye glass websites I have ordered from
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

