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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,662
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,917 reviews

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Florida
1 review
0 helpful votes
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.
April 24, 2023

It was excellent and exchanges were easy! I will purchase again

Date of experience: April 24, 2023
New York
2 reviews
1 helpful vote
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Don't hesitate buy now
April 24, 2023

I love this site, I shopped here twice and I am so happy to have found them. Don't hesitate to buy, they are also great with exchanges so if you're not happy (which I doubt) you can return. Also if you see a pair you like buy it, they sell out quick.

Date of experience: April 24, 2023
Puerto Rico
1 review
0 helpful votes
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Great!
April 24, 2023

Very good! Beautiful lenses. I love it! I like the rapid delivery.

Date of experience: April 24, 2023
Texas
1 review
0 helpful votes
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My phone auto populated the incorrect zip code at checkout to which I noticed after I got the confirmation email. I contacted a representative from eyebuy direct who assured me she had change the zip code. Although, when usps tried to deliver it got returned to the post office because the zip code didn't match which in turn put my package in limbo. I had to contact usps to clear the whole situation to which they told me they would possibly deliver to the correct zip code or mail it back to the sender. It just made the whole process long and frustrating.

Date of experience: April 24, 2023
Oklahoma
1 review
0 helpful votes
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Thrilled!
April 24, 2023

The ordering process was very simple. Also, I worried that the glasses would not fit properly, or that they would look cheap. Not the case at all. The glasses fit incredibly well and were really nice quality for a reasonable price. I love them and am thrilled with the purchase.

Date of experience: April 23, 2023
New Jersey
1 review
0 helpful votes
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Try before u buy
April 23, 2023

Love that I can virtually try on the glasses. Delivery was as promised.

Date of experience: April 23, 2023
New Jersey
1 review
0 helpful votes
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Once you know how to read your prescription, easy to enter all the needed information. Must know your preferred size of glasses' frames so you don't order ones too small or big.

Date of experience: April 23, 2023
New York
1 review
0 helpful votes
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Glasses came with wonky arm
April 23, 2023
Updated review

One of my pairs of glasses arrived with the right arm protruding outwards

Date of experience: April 23, 2023

Bogo glasses
December 16, 2020
Previous review

Only complaint is that all my favorites kept defaulting to none after adding something to my cart

Date of experience: December 16, 2020

Only complaint is that all my favorites kept defaulting...
November 20, 2020
Previous review

Only complaint is that all my favorites kept defaulting to none after adding something to my cart

Date of experience: November 20, 2020
Colorado
1 review
0 helpful votes
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What more do you want?
April 23, 2023

I gave a bunch of 5-star reviews. Quit wasting my time.

Date of experience: April 23, 2023
Alabama
1 review
0 helpful votes
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Great price, great glasses
April 23, 2023

Everything was perfect, glasses super cute and I love them

Date of experience: April 23, 2023
Massachusetts
1 review
0 helpful votes
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Return customer
April 23, 2023

Return customer so was aware of the cost, selection, ease of ordering.

Date of experience: April 23, 2023
Illinois
1 review
0 helpful votes
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I love eyebuydirect!
April 23, 2023

Great prices, great customer service, if you have issues just reach out, and they'll take care of you!

Date of experience: April 23, 2023
Ohio
1 review
0 helpful votes
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No hassle glasses purchasing
April 23, 2023

Super straightforward and lots of styles to pick from!

Date of experience: April 23, 2023
Iowa
1 review
0 helpful votes
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Yuhhhhh
April 23, 2023

So good love them so hard so hard so hard so hard so hard

Date of experience: April 22, 2023
California
1 review
0 helpful votes
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Exactly what I was looking for!
April 23, 2023

Love eyebuydirect and the many options they offer. I usually order glasses on the cheaper side but I needed some solid glasses for work and wanted transitions so I didn't have to switch between glasses and sunglasses and the Oakley fit close to my face and are exactly what I needed.

Date of experience: April 22, 2023
Utah
1 review
0 helpful votes
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New glasses.
April 22, 2023

It took a bit longer to get my glasses then my husband did on zenni. But the glasses were less expensive and fit much better than the ones that I've gotten on other sites.

Date of experience: April 22, 2023
Alabama
1 review
0 helpful votes
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Great customer service
April 22, 2023

Had to make a return for a wrong prescription. They made it super easy and replaced the glasses at no cost.

Date of experience: April 22, 2023
Louisiana
1 review
0 helpful votes
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Highly recommend
April 22, 2023

Great service! Filled order quickly! Quality materials! Great selection!

Date of experience: April 22, 2023
California
1 review
0 helpful votes
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Cool glasses
April 22, 2023

4.8 / 5 cute frames, easy buying process, the stock photos weren't very accurate but the review photos saved it, made my choice based off of those.

Date of experience: April 22, 2023
Kansas
2 reviews
0 helpful votes
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Wrong prescription used
May 22, 2023

I was disappointed to get my glasses and have the wrong prescription in them. The pupillary distance was incorrect. Evidently what I needed was not available in the frames I ordered. I wish this just simply could not happen via website design, but somehow I got it done, but pretty sure I did not change the numbers. I asked for a return, and that has been handled well, but I have not selected my replacement set yet

Date of experience: April 22, 2023