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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Service great. Really hope these work! The last ones made me dizzy. I tried to wear them for two weeks they were comfortable to wear but not see out of
I'd love a better discount considering the number of glasses that I have purchased.
Glasses arrived on time, fit perfectly and the prescription was right on.
Fast shipping easy easy easy easy easy easy easy easy easy easy easy
Only thing that would make it better is the ability to "try on" more items
Nice quality lens that are affordable and easy to purchase.
There was a warning when I entered my prescription and it caused me to order a bad pair of glasses. Did realize the return was only 14 days and had to buy again and wait along time.
Great prices easy to use I don't have to go any where or talk to anyone.
I've been using them for years and told friends and family. We all agree they are great 👍
I'm a very happy returning customer. Quality frames made affordable!
Is always nice and the Try On is perfect. I get progressive's glasses and I have never encounter a problem with the sizing.
I always get good help/advice when i call in. The information is always accurate
I have nevr had any issues with quality, service, or speed of delivery. Everything has always been comletely on point!
IT WAS SO EASY AND CONVENIENT I'M SURE I'LL BE BACK AGAIN
Great products! Great products!great products!great products!great products!great products!great products!great products!great products!great products!great products!
Great service and very detailed in prescription as well as frames
Real easy to use and easy to order. Straight forward way to add your prescription
Lots of selections, easy to use website and great pricing! I bought my glasses here and then bought both of my kids too!
Nice frames. Reasonably priced. Very satisfied with the customer service. Just wish there were more frames in my desired lens width and height.
Glasses always as advertised. Easy return also.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

