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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I've ordered three pairs of prescription glasses from here. So far no problems and good quality glasses.
Not sure yet, have not received order will let you know when I get it
You have stylish designs, great features and technology for lenses, the try on feature is incredible and the customer service and return policy are great as well, they give the customer incredible assurance to buy with confidence.
Way to go guys!
Fast, easy and good coupons. Emails are always sent with discounts.
I love that it saves my prescriptions and I am able to order quickly.
You promoted a 65% discount and then only showed the 50% discount in the checkout. You should refund me the 15%.
Also - You should be able to create and save filters.
Never had a problem with any glasses i order very happy with the service
This is my go to site and its fast and convenient. I love the simplicity of how fast I can choose my frame that I want.
So affordable and easy to use! Love the quality and options.
Was surprised with very light weight eye frame with excellent progressive lenses which was much better then when compared to the same from LensCrafter.
Thank you for providing the EXACT SAME PRODUCTS as retail stores for such BARGAIN PRICES! You even carry the PREMIUM BRANDS! UNBELIEVABLE!
I got the products well and they were what was advertised, at the price that i agreed to!
Quality, trendy glasses at affordable prices. Have placed 4 orders over the years and always been pleased.
Good service & nice selection. I recommend Eyebuydirect frequently.
Love this site! User friendly, nice selection, excellent customer service
Service great. Really hope these work! The last ones made me dizzy. I tried to wear them for two weeks they were comfortable to wear but not see out of
I'd love a better discount considering the number of glasses that I have purchased.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

