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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I appreciate getting the chance to try my lenses and return them if they done work
I put on my glasses and the frame broke and my lens fell right out.
Glasses I received were sturdy and durable. The yellow packaging is adorable. Thank you for the quick shipment.
Love love love easy great selection and fast hassle free delivery
Wonderful quality, miss old selection that they discontinued… please bring back
This is my third order. Great experience with customer service.
There are a lot of offers and specials but not that could be applied to my purchase which sucks but still at a fair price for what they are
I have been so satisfied with my pair of glasses that I decided to get a second different pair. They are great and would highly recommend.
Great product, great price, very affordable. A++++++++++
Amazing glasses with amazing prices and they are constantly pushing out promos to incentivize purchases.
As our economy collapses at least I can still afford to see. There are plenty of cute options and often different styles for different face types.
I ordered the days frames and after 6 months they broke. I was able to get a replacement which was great however I had them for only a few months as well before they just broke again. The plastic frames and not sturdy at all and the whole leg of the frames snapped at the lense. The cheaper frames are no good and I'll only be buying metal frames or more expensive plastic frames from now on.
The website gives you all the information you need to be able to make the purchase of your prescription glasses online
Love being able to "try on" the frames and how easy the process is to order them.
Used eyebuydirect now for many years!
I love it here. Great quality and comes quick. Thank you all for what you do
Great!
Quick response, needed to
Be sure I was ordering correctly
I Love you eyebuydirect! Great selection of brands and styles. Easy to use and efficient! Love the savings and deals monthly!
Easy and smooth I like the quality and the good service and quick shipping
I've been buying from this site for years. This is much more convenient and cheaper than buying from an actual optometrist.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

