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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Thanks for your help and support of the team and the people at this amazing company
It was easy to order and there's always great deals! Thank you!
Site was very helpfull with fitting and variety of styles and prices. Thank you all.
I get lots if compliments on my glasses. They are done with really good materials. Very durable. My whole family uses Eyebuy Direct.
I bought 2 pairs of glasses back in 2018 they lasted forever. I still wear one of them today. They fit well, didn't scratch, and were very reasonably priced
Encountered no issues and I am highly satisfied with the service and products I have purchased.
Every time i get the best services and help me to take a good decision
I love the range of prices and styles and I've received my glasses pretty quickly in the past
Prescribed eyewear of the best quality.! I have been a loyal customer for more than 5 years.!
Always a good experience. Glasses are as described and the fit is always great.
I love buying from this site just wish they had more models try on glasses to see how different features look on the frames
Ordering is easy glasses beauty but I bought one pair that broke sent it back broke again and the one in a different color same thing broke all the same spot
Try-on option didn't work very well. Glasses were not the shape that I expected.
Sometimes my glasses break and it would be awesome if you guys offered faster shipping for an extra cost
I can always count on Eye buy direct for the best affordable prices!
I've purchased 11 pairs over many years & ZERO complaints. I had to return a few pair over the years all fault of mine & fast replacements
I've ordered from Eye Buy for several years for myself and even gifting my nieces and nephews glasses. Love the variety in style and the awesome prices and always great promotional specials to added discounts.
I have never been disappointed with the quality and price of my glasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

