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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I've been shopping off of here for years! Everyone asks where I get my glasses and I always recommend EBD! They are fast, affordable and really good quality with lots of choices!
I've used eyebuydirect for several years now and the glasses have been acceptable. This time I spent the extra money and did progressive lenses, the blue light filter, the anti scratch. And honestly I don't like them, I see blue reflections on the inside of my glasses all the time, I feel like the glasses are always dirty and I lost a bunch of my viewing lenses because of the progressive lenses. This pair was a replacement pair for a pair I had gotten a few months back that scratched bad enough in one spot I couldn't see out of them. I've hand my most recent pair less than three weeks and I'll be replacing them from a different company.
I've been buying form eyebuydirect for years and have never had a problem. Same
Exact frames and lenses as the pricey boutiques. I have even had better quality lenses from here.
Called customer Service for assistance, I couldn't apply my medical benefits. I learned that my medical insurance didn't cover my glasses, but was reassured there were great offers available! So I ordered two pair 🤩
I have recently injure my right eye. After numerous procedures I am finally ready for new glasses. First I ordered 3 pair. I was so excited. I could not wait for them to arrive. When I received them none of them worked for me. I investigated only to find out that I entered the prescription wrong. So Eyebuy gave me a free return label and a full refund! Then I placed a second order. Again I was filled with anticipation only to be seriously disappointed again. This time I took one pair to the eye clinic to have the prescription measured and they said it was perfect so the lady measured my PD measurement. AH HA! The PD had changed quite a bit. I went through the process again and they gave me a free return label plus a FULL REFUND! So this time I only ordered 2 pair and am anxiously waiting for them. I can't wait to see well again. I am praying that all is well this time. So these folks stand by their product even when it'd not their fault. EXCELLENT COMPAY
I ordered 3 pair of glasses. When I received them the prescription was WAY OFF. I discovered that I entered it wrong. I called and spoke to a real person and she was able to arrange free return shipping AND A FULL REFUND! So I am back to reorder all 3 with the correct scrip.
Excellent Customer Service! Enjoyable experience everytime I talked to them, prices are very competitive, and Glasses are above Quality standards...
My glasses came and I was excited but once I tried them on, I was no longer happy. The RX I gave is stronger and I cannot see out of the glasses which negates why I purchased them to begin with. Now I have to have a real company redo my RX A waste of time and my money
This is my second order with Eyebuydirect. I have found the website easy to use. The glasses are cute, durable, and reasonably priced.
My insurance is covered, EyeMed, and I input the valid credentials, but your system glitches and can't verify me. I've called and emailed, no solution. "They're working on it." Now, the glasses I wanted to buy are sold out. Very frustrating. Has been happening for a month with no fix.
There's alot of options in style of frames. Luv the value & the prescriptions r made correct for me. Out of prbly 8 pairs i've only sent 1 pair back. Give them a try!
I ordered a pair of glasses copying my friend as I tried on a pair of my hers and loved them! I was really happy with my new glasses while I had them. The other day, I went to the gym and sat in the sauna... as I always have. After I left the sauna, I realized that my vision was completely blurry. At first I thought it was my eyes but then soon realized it was the lenses. I googled it and realized that high temperatures can ruin my frames... I asked around to friends and family and no one has ever heard of this being common knowledge... Unfortunately, when I live chatted with customer service, thinking I would have an understanding person and get some type of compensation for that bizarre situation, customer service said they could not help at all.
Money is tight and I was not intending to drop over $150 on new frames for a fluke accident that no one has ever heard of before. I am disappointed in the customer service and would not recommend.
I ended up ordering replacement lenses that will be here in over 2 weeks when I do not have backup frames...
This is my second time ordering from EyeBuyDirect. Syncing my insurance benefits was incredibly easy and there were an innumerable selection of quality frames for me to choose. I highly recommend EyeBuyDirect when purchasing your glasses. They will be more affordable than your optometrist and of the same if not better quality.
I have been buying from eyebuy direct for almost 6 years. At first it was just because I thought they were cute, now I don't have insurance and they are just as affordable and dependable as ever. And now they offer payment plans?! How much better can it get! I show this website to any and everyone who will listen. Stylish, classic, unique, they have something for everyone! I love this website! I pray they stay affordable with good quality and variety.
The website is super easy to navigate, and the check out process is beyond easy. I also appreciate the sales on high-end glasses.
I've been ordering glasses from this website for the past 4 yrs. Products always arrive in good condition, and everything is always affordable and stylish.
I have bought at least 10 pairs of glasses from the store over the last five years, they always arrive in great shape, quickly, and the prescription is spot on. Nothing but good things to say I'll always be with a customer.
My youngest daughter is super picky with her glasses. She found the pair she HAD to have on your site. Easy plug in for info, options priced fairly. A little slow on the delivery, but overall will issue you again when her next prescription update happens
The glasses I bought for myself have been great. I have only had one pair that fell apart and I couldn't get any help from your customer service.
I have ordered several times from Eye buy direct and your sales personal are very professional, knowledgeable and happy to help with telephone orders.
Thankyou for well trained staff.
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Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

