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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,665
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,941 reviews

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Indiana
1 review
0 helpful votes
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Convenient
May 13, 2025

Glasses are less expensive and better quality than other glasses I've purchased online.

Date of experience: May 3, 2025
Louisiana
1 review
0 helpful votes
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Always great
May 13, 2025

Best place to buy frames and lenses. I'm a multiple time purchaser

Date of experience: May 3, 2023
Florida
1 review
0 helpful votes
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MY GO-TO
May 13, 2025

I use EBD every time I need to update or renew my glasses. I can shop in the privacy of my home and get all the bells and whistles I need.

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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I love my glasses! They were the perfect fit, lightweight, and just what I was looking for! They came in the mail and there was no hassle. No scratches on my glasses ever! They are in perfect condition 2 years later!

Date of experience: May 3, 2023
Illinois
1 review
0 helpful votes
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Good quality. Great prices.
May 13, 2025

I have a pretty strong prescription, so being able to get multiple pairs of glasses for less than I previously paid for one has been a game changer.

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
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It's so quickly because the app let's you try the glass from the comfort of your home

Date of experience: May 3, 2025
Washington
1 review
0 helpful votes
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I've been buying glasses here since 2012. I keep coming back because the glasses work well, and the cost is great.

Date of experience: May 3, 2025
Ohio
1 review
0 helpful votes
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The perfect sunglasses!
May 13, 2025

Easy ordering. Quick shipping. Perfect product. 10 out of 10!

Date of experience: May 3, 2025
Washington
1 review
0 helpful votes
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Quick and easy
May 13, 2025

I love the style range of the glasses and sunglasses and how quickly I receive my order

Date of experience: April 5, 2025
North Carolina
2 reviews
0 helpful votes
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Exceeded Expectations
May 12, 2025
Updated review

Site is easily navigated and I am thrilled with my prescription sunglasses.

Date of experience: May 2, 2025

Very simple and straightforward
April 21, 2025
Previous review

Very simple and straightforward.

Date of experience: April 11, 2025
Oregon
1 review
0 helpful votes
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Great
May 12, 2025

Great products to choose from! Love the options and prices!

Date of experience: May 2, 2025
Kentucky
1 review
0 helpful votes
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I broke my glasses playing basketball before and needed a replacement fast. Eyebuydirect did that for me

Date of experience: May 2, 2025
New York
1 review
0 helpful votes
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Great experience
May 12, 2025

Great glasses for cheap and super customizable
Have bought from them twice now and love it every time

Date of experience: December 9, 2023
California
1 review
0 helpful votes
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Excellent
May 12, 2025

I love it! A friend advised me and I'm glad of it.
Convenient, beautiful, high-quality, fast

Date of experience: April 17, 2025
Wisconsin
1 review
0 helpful votes
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Good value
May 12, 2025
Updated review

Glasses are good value well made attractive, lightweight, accurate prescription

Date of experience: May 2, 2025

QUALITY GOOD PRICES
April 18, 2025
Previous review

GOOD QUALITY GLASSES, REASONABLY PRICED, NEW TECHNOLOGY EXCELLANT CRAFTSMANSHIP

Date of experience: January 1, 2023
Texas
1 review
0 helpful votes
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Fair prices, low quality
May 12, 2025

I normally buy glasses from here as a backup for my Costas and they always break after about a year. Good thing they are inexpensive.

Date of experience: May 2, 2025
Tennessee
1 review
0 helpful votes
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First Order Delayed
May 12, 2025

My first order was delayed and forwarded on to be expedited. Although I received the order later than originally anticipated and I am happy with the glasses. I'm hoping this order is more timely in being shipped.

Date of experience: April 1, 2025
France
1 review
0 helpful votes
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Great Glasses
May 12, 2025

Always find a nice pair of lenses when I find the right one. Easy to return and change when I need to

Date of experience: May 2, 2025
Illinois
1 review
0 helpful votes
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GREAT!
May 12, 2025

I get compliments all the time, been wearing frames (4 pairs) from this site for five months. Won't shop anywhere else for quality frames and lenses

Date of experience: May 1, 2025
Texas
1 review
0 helpful votes
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My go to for glasses!
May 12, 2025

On my 6th pair of glasses for the family…makes it super easy to pick favorites out and enjoy different styles. Just ordered 7 & 8 pair

Date of experience: May 1, 2025