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Eyebuydirect

4.6

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,054 reviews

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Canada
1 review
0 helpful votes
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Great selection and quality glasses
September 15, 2024

I find eyebuydirect to have a much greater selection of frames for men, over many other popular online competitors. Pricing might be a little bit more, but it shows up in quality of frames and lenses. I've tried all the big online suppliers. Eyebuydirect is definitely my favourite.

Date of experience: September 5, 2024
Canada
1 review
0 helpful votes
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Excellent service et raisonables
September 14, 2024

Merci. Très facile de faire affaire avec eux. SAC qui écoute et agi.

Date of experience: September 4, 2024
Canada
1 review
0 helpful votes
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Review
September 9, 2024

So far it has been great. I would have given 5 stars except for when you are trying on different frames and go back to the list, it always starts at the top of the page instead of where you left off. Kind of anoying.

Date of experience: August 30, 2024
Canada
1 review
0 helpful votes
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Always quick and easy. Great selection.
Because of my very unique prescription,I always get a note to call and verify that it is correct.
My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses...
Love you guys...great that a friend told me about your products and service.
It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Date of experience: August 21, 2024
Canada
1 review
0 helpful votes
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Perfect
August 31, 2024

Great glasses, my new reading glasses are perfect. They are comfortable and provide a clear reading experience

Date of experience: August 21, 2024
District of Columbia
1 review
0 helpful votes
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Love them all
August 30, 2024

Love all the model of the glasses and very fast delivery the box are very cute and eco friendly

Date of experience: August 20, 2024
Canada
1 review
0 helpful votes
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Qualité du produit
August 27, 2024
Updated review

4 étoiles pour la bonne qualité de la monture mais le style bifocal ne fonctionne vraiment pas bien car l'espace pour la lecture de proche est tellement restreint, environ 1/2 d'un 25 cents.Pas confortable.

Je conseille de ne plus offrir cet choix.
Soit qu'on prend un progressif ou juste lunettes de lecture.

Celle que j'ai obtenu chez opthometriste s'appelle Lunettes Home and Office.
La largeur de loins et de proche est égale
La moitié espace de haut de la lunette est pour regarder de loins pas plus que 2 mètres et la moitié en bas on peut confortablement lire, travaille sur l'ordinateur ou à porter dans la maison.
Tandis que le bifocal on doit concentrer sur un petit espace en bas pour lire.

Par contre j'aime beaucoup la monture.Fabrique de très bonne qualité et très esthétique c'est pour cette raison j'ai décidé de ne pas retourner.

Je vais conserver pour réutiliser plus tard pour une lunette de lecture ou autre

C'est un bon expérience avec eyebydirect

Date of experience: August 17, 2024

Site très bien fait et facile a utiliser
August 1, 2024
Previous review

Site très bien fait et facile a utiliser

Date of experience: July 22, 2024
Canada
1 review
0 helpful votes
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New glasses
August 25, 2024

Love my new glasses they fit perfectly and the shopping experience was excellent. Couldn't find what I was looking for but got an even better looking pair of glasses. Thank You!😊

Date of experience: August 15, 2024
Canada
1 review
0 helpful votes
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Great value
August 24, 2024

Convenient and great value. I was pleased with my choice even though I couldn't try them on.

Date of experience: August 13, 2024
Canada
2 reviews
0 helpful votes
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Quick
August 20, 2024
Updated review

Great quality glasses. Look great on boyfriend. Now he'll be looking into getting more

Date of experience: August 10, 2024

Beautiful
February 18, 2023
Previous review

Great price awesome selection and colors. The fit is good and they look lovely

Date of experience: February 17, 2023
Canada
1 review
0 helpful votes
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Purchased replacement for broken frames, not happy that I had to purchase lenses as well. Messaged customer service who offered a coupon code to help offset the lenses cost. Code did not work to which CS just sent a message listing conditions it would not apply to. Frames arrived over 1 week later and my prior lenses would not fit into the new frames (exact same model and size was ordered). Then tried to install arm from new frames onto old ones and while successful it was not an exact fit.

Date of experience: August 9, 2024

Purchasing replacement for broken frames, not happy...
July 25, 2024
Previous review

Purchasing replacement for broken frames, not happy that I have to purchase lenses as well. Waste of money and product

Date of experience: July 15, 2024
Canada
1 review
0 helpful votes
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Sure, I'd be happy to help! Here's a draft for your Google review:

---

I recently purchased a pair of eyeglasses for my mom from [eyebuydirect], and we couldn't be happier with the experience! The staff was incredibly helpful and patient, guiding us through the selection process to find the perfect pair that suited her style and needs. The quality of the glasses is outstanding, and my mom finds them very comfortable to wear. Plus, the pricing was very reasonable for such high-quality eyewear. Highly recommend [eyebuydirect] for anyone looking for great service and excellent product

Date of experience: August 7, 2024
Canada
1 review
0 helpful votes
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The process is convenient, the product is just like described.

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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When ordering the first pair the site was not clear in how to attain the 2nd pair free. I am not sure how to proceed 🤷‍

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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Reliable
August 8, 2024

Had a hard time at first with my log in, but got resolved right away. Very convenient to just place the order and received on time.

Date of experience: July 29, 2024
Canada
1 review
0 helpful votes
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The most original eyeglasses
August 5, 2024

I received my glasses within 10 days. They are light, the fit is perfect and I get a lot of compliments on their originality of the rainbow frame.

Date of experience: July 26, 2024
Canada
1 review
0 helpful votes
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Great service
August 3, 2024
Updated review

Easy to order. The glasses I chose are very nice. Had a lot of compliments about them.

Date of experience: July 24, 2024

Easy to order
July 9, 2024
Previous review

Easy to order. The only problem was they try on access did not work.

Date of experience: June 29, 2024
Canada
1 review
0 helpful votes
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Cheap but good
August 2, 2024
Updated review

Amazing prices. Wish there were more small faced frame options

Date of experience: July 23, 2024

Good prices
July 8, 2024
Previous review

Good prices

Date of experience: June 28, 2024
Canada
1 review
0 helpful votes
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Thanks
July 31, 2024
Updated review

Great so far. Will let you know more when the glasses show up.Glasses are great, and for a great price!

Date of experience: July 20, 2024

Great so far
July 5, 2024
Previous review

Great so far. Will let you know more when the glasses show up.

Date of experience: June 25, 2024
Canada
1 review
0 helpful votes
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Great value for your money
July 25, 2024

Lots of choices and like the virtual "try on". Helpful articles on face size and glasses to help you make an informed decision. Overall great site.

Date of experience: July 15, 2024