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Eyebuydirect

4.6

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,046 reviews

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Canada
1 review
0 helpful votes
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I used the online portal.
Straight forward.
Happy with the product.

Date of experience: October 27, 2024
Canada
1 review
0 helpful votes
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Fantastic glasses
November 2, 2024

Easy and effective process from start to finish,from choosing lenses to putting in prescription and everything in between. Even got a discount code
Very satisfied

Date of experience: October 23, 2024
Canada
1 review
0 helpful votes
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Glasses
November 2, 2024

All good liked my choice
Just what I was looking for.
Love the colour

Date of experience: October 23, 2024
Canada
1 review
0 helpful votes
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Love my glasses
October 31, 2024

My experience at Eyebuydirect was smooth and easy. I liked that I could virtually try on the frames I chose and was pleased with how everything went.

Date of experience: October 21, 2024
Canada
1 review
0 helpful votes
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Great experience
October 25, 2024

Easy to navigate website. Order arrives quickly without any issue.

Date of experience: October 15, 2024
Canada
1 review
0 helpful votes
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Good customer service was very
Polite, helpful and excellent!

Date of experience: October 14, 2024
Canada
1 review
0 helpful votes
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The Standard
October 24, 2024

Over the years I've purchsed 5-6 sets of glasses on-line (never contacts) The page is intuitive easy to navigate adequate number of choices. I do wish that some 'antique designs' were available (I'm antique myself) otherwise totally satisfied.

Date of experience: October 14, 2024
Canada
1 review
0 helpful votes
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Garbage frames
October 14, 2024

What a piece of $#*! supplier and product!
Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Date of experience: October 4, 2024
Canada
1 review
0 helpful votes
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Love my glasses
October 14, 2024

Always love the glasses they have especially when there's discount

Date of experience: October 3, 2024
Canada
1 review
0 helpful votes
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Very pleased
October 12, 2024

Have had great experience and have purchased a few pairs of glasses and have been very pleased with them all! Great prices!

Date of experience: October 1, 2024
Canada
1 review
0 helpful votes
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Comfortable and stylish
October 11, 2024
Updated review

Great to see other reviews of this pair of glasses so I could picture them for myself. Opted for the straight prescription sunglasses for distance for driving (didn't add in bifocals for reading).

Date of experience: September 30, 2024

Easy to navigate
September 14, 2024
Previous review

Easy to navigate. Quality products, excellent shipping.

Date of experience: September 3, 2024
Canada
1 review
0 helpful votes
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Why choose eyebuydirect?
October 9, 2024

Quick and convenient and at a fraction of the cost of optician dispensary.

Date of experience: September 29, 2024
Canada
1 review
0 helpful votes
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Great glasses and speedy delivery!
October 8, 2024

The website is great and easy to navigate through. I didn't struggle sorting through it

Date of experience: September 28, 2024
Canada
1 review
0 helpful votes
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Good experience
October 1, 2024

My PD was 65/61 but could not enter it at way. I'm not an eye doctor so I do not know how much that will make a difference

Date of experience: September 20, 2024
Canada
1 review
0 helpful votes
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Great product and good value
September 30, 2024

Glasses aer exactly as I ordered. Good fit. Good vision. Already planning to buy more. Great value for not much spent.

Date of experience: September 20, 2024
Canada
1 review
0 helpful votes
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Quality for less
September 29, 2024

Very easy to navigate. Safety glasses are perfect for my needs. Great price! Fast shipping! Would order from here again.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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Best Buy ever
September 27, 2024

It took me awhile to navigate through the site but overall was good 😊

Date of experience: September 17, 2024
Canada
1 review
0 helpful votes
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Good price and quick delivery.
September 22, 2024

Site is easy to navigate and payment process is good.

Date of experience: September 12, 2024
Canada
1 review
0 helpful votes
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Positive
September 21, 2024

Quick and easy. Deliver pretty fast too. My only disappointment is I was supposed to receive a free case this time and did not receive it.

Date of experience: September 10, 2024
Canada
1 review
0 helpful votes
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Fitting after the receipt of glasses.
September 18, 2024

Thanks a lot. I appreciate the service. However I asked that how can I fix the glasses they are bit loose and keep on slipping.

Date of experience: September 7, 2024