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The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
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I used the online portal.
Straight forward.
Happy with the product.
Easy and effective process from start to finish,from choosing lenses to putting in prescription and everything in between. Even got a discount code
Very satisfied
All good liked my choice
Just what I was looking for.
Love the colour
My experience at Eyebuydirect was smooth and easy. I liked that I could virtually try on the frames I chose and was pleased with how everything went.
Easy to navigate website. Order arrives quickly without any issue.
Good customer service was very
Polite, helpful and excellent!
Over the years I've purchsed 5-6 sets of glasses on-line (never contacts) The page is intuitive easy to navigate adequate number of choices. I do wish that some 'antique designs' were available (I'm antique myself) otherwise totally satisfied.
What a piece of $#*! supplier and product!
Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.
Have had great experience and have purchased a few pairs of glasses and have been very pleased with them all! Great prices!
Great to see other reviews of this pair of glasses so I could picture them for myself. Opted for the straight prescription sunglasses for distance for driving (didn't add in bifocals for reading).
Easy to navigate. Quality products, excellent shipping.
Quick and convenient and at a fraction of the cost of optician dispensary.
The website is great and easy to navigate through. I didn't struggle sorting through it
My PD was 65/61 but could not enter it at way. I'm not an eye doctor so I do not know how much that will make a difference
Glasses aer exactly as I ordered. Good fit. Good vision. Already planning to buy more. Great value for not much spent.
Very easy to navigate. Safety glasses are perfect for my needs. Great price! Fast shipping! Would order from here again.
It took me awhile to navigate through the site but overall was good 😊
Site is easy to navigate and payment process is good.
Quick and easy. Deliver pretty fast too. My only disappointment is I was supposed to receive a free case this time and did not receive it.
Thanks a lot. I appreciate the service. However I asked that how can I fix the glasses they are bit loose and keep on slipping.

