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Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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First pair Vogue fit great BUT 2nd & 3rd pair HUGE even thought they were the same measurements as first pair! I'm sitting with two unusable frames.
I did carefully check screw to screw measurements on ordering the 3rd pair as instructed by a customer service rep...
Expensive experience and just wanted two pair of wearable glasses.
Appreciate the x1 offer to replace the 2nd pair but extremely frustrated with this experience...
Lori
The selection was great and I was able to find a perfect pair.
This was my first time using an online eye glass retailer. The selection available was amazing! I was able to choose a couple stylish pairs with my prescription and saved myself hundreds of dollars compared to my previous brick and morter stores. If you are weary of using an online service for glasses I would definitely recommend this site.
Thanks! Nice website well designed for first time user
Awesome customer service! Replaced my broken frames when they didn't have to!
The information on measurements for the glasses was not completely clear.
I found the cases that were offered not good enough so I didn't add any to my order.
The glasses that I received had ok lenses but the make of the frame feels somewhat flimsy although it works. While cleaning the lenses it feels like they might pop by accident.
Great selection, easy to use, affordable and timely delivery
Très belles lunettes à peu de frais. La livraison très rapide
Thanks again! These glasses look cool and work great
The glasses are very good sunglasses and deserve the money I spent to purchase them.
My two daughters quickly found frames they liked. It was easy to input the information. Delivery was quick and they loved them. We did a two-for-one so it was not expensive. I would order again. Thank you!
Frames go out of stock quickly. Easy to use site. Coupons a little confusing but, overall, a good site and nice glasses.
Very easy shopping and very good service and delivery was fast as always!
Process easy and straight forward to follow and complete the order.
Easy site to navigate and prices were good. Able to find glasses that suited me.
Takes time to learn to navigate the site. By the time I finished shopping I was familiar with it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members