On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My package arrived today but there were no headlight brackets included. But when I orderd it said it was included in the box. Now i cannot complete installation.
Purchased a PPE transmission pan and when it showed up it was obviously used and the aluminum had a grinder used on it to try and cover use but salt stains and rock salt damage was present. A 3rd party reseller apparently sells these through extreme terrain. I would advise extreme terrain to drop these idiots for trying to defraud customers with used products.
Hey Jason,
I apologize that your product arrived used I completely understand your frustration and how inconvenient this must be. I see you have already spoken to customer service and they have setup a return that is currently under review by the vendor now. Please keep an eye on your email for updates and your return label to be sent. I went ahead and issued you an additional voucher to be used online or over the phone on your next purchase. You should receive an email confirmation of this as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Ordered a rack for my jeep.5 stars was awesome. Decided to add fog lights and found ones that said they fit. They did not. We're too small and did not plug into the factory harness. Went online and spend an hour trying to upload proof pictures that there website would except. Ended up screen shot the photos. Everything looked good said was excepted. Choice was refund. Not interested in anymore fun with you. Got an enpmail wanting more pic. NOT WORTH THE EFFORT
Hey Keith,
I apologize for the issues you experienced with uploading photos as part of the return process I understand this can be frustrating sometimes. We do have a way here in customer service to assist you with uploading the photos along with a few other options. We certainly do not want this to be a huge inconvenience to our customers. I'm glad you were able to get them finally uploaded and your return is in process as well. If you need any additional assistance please feel free to reach out to us.
Thank you,
Allison
I'm disappointed with my experience ordering from Extreme Terrain. I placed an order for Tacoma parts, and not only was the delivery delayed without proper updates. The company offers a military discount which I didn't stumble upon until after I had placed my order and I didn't want to cancel my order just to resubmit and run into the issue of delays given potential for it to go out of stock. I expected better reliability and not constant automated emails to leave a review.
Hey Gloriemar,
I located your order for the Coil over kit and apologize that the item did not ship in the 1 day timeframe that you paid for and understand your frustration with this. I went ahead and refunded you the shipping and you should see this back to your original method of payment within 3-5 business days. You will also receive an email confirmation of this as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
I'm disappointed because I was supposed to receive my item 3/11 and its 3/12 and still have no received it
Hey Armando,
I located your order for the Winch front bumper and see you received this on 3/13 this shipped from our PA warehouse and you chose standard shipping which aligns with the travel time correctly. I apologize for any confusion or misrepresentation on the website around the delivery timeframe. If you need any further assistance please feel free to reach out to us.
Thank you,
Allison
Your app or the phone I'm using legs. I'm not happy with your app. I'll be honest. Drives me crazy try to order. Something wants to order it. Five times I look in the thing there's five things. The thing doesn't move around quick enough. I don't like your app I'd rather be able to call somebody and order something over the phone then actually have to go through all this besides my fingertips are numb from chemotherapy treatments from cancer so it's just really frustrating for me. This is not my forte.
I bought the RedRock Titus Grille 20-25 Jeep Gladiator JT w/o trail cam unpainted. Purchased for my daughter as a birthday present for her Gladiator. It was shipped quickly. The grille was well protected in the box received in mint condition! The install was so easy we installed it ourselves. It took us about 30-45 minutes.everything you need comes in the box with instructions. The facelift on the Jeep Gladiator was HUGE! Looks bad $#*!! The matte black is a great contrast on the Snazzberry Gladiator. We absolutely love the no hassle install and it looks even better than we expected. Highly recommended.
I haven't gotten the product yet but what I have received is no less than 5 marketing emails a day. GIVE. IT. A. REST.
Hey Michael,
I located your order for the Track Bar, I apologize for all of the marketing emails as far as your order goes it is due for delivery today 3/12. If you want to unsubscribe from the marketing emails you can do so at the bottom of one of them, and then you can use the customer portal which is orders.extremeterrain.com to see tracking, estimated ship dates and print invoices. I hope you found this information helpful and if you need anything else please feel free to reach out to us.
Thank you,
Allison
So far my experience has been nothing. Havent even got my parts yet and have had 5 emails asking to review them and the website. So far my experience has been annoyed by extreme terrain
Ordered a dana44 diff carrier and the part fit as it should, but the packaging was poor. There was only the box that the part came in and the box had holes as if it was dropped a few times, the bags the bearings were in well 1 wasn't even in a bag and the other was torn. The bolt bag was also torn. Haven't tried it yet but hopefully no damage that I didn't see. There needs to be better packaging for shipment.
Only took 10 minutes to install! My 15 yo. Put it in for me lol Not only holds your phone, but also has a convenient little shelf to put whatever you need!
I love ordering from you guys but i got sent the wrong part and no header knobs. I need to send this back
I've purchased numerous items for my old wrangler and my new Bronco. Extreme terrain always has a fair price, great selection and fast shipping. XT is my go to for off road vehicle parts.
Very unhappy called 4 times was put on hold each time because customer rep didn't know much about the item I purchased. And as I was on hold for about 10 to 15 mins each time I was hung up on. Loss $75 on mechanic and loss the money from the item I purchased because I got frustrated it didn't fit and I threw it in the garbage..
Hey Carlos,
I apologize the cold air intake did not work for your vehicle and totally understand your frustration around this. I see one of our customer service supervisors has reached out to you offering further assistance if needed. He left you a voicemail on 3/10 with his extension. If you still need further assistance or change your mind about returning the product please feel free to visit our customer portal to set that up which is orders.extremeterrain.com or contact customer service.
Thank you,
Allison
I was supposed to receive my superchip today and we have not received it and the tracking shows it has been in lanexa for 2 days. I'm a little upset it's not here because I need to use it before I can drive my jeep
Hey Dylan,
I apologize for the delay with your order, I see that you have already contacted customer service and a Lost Package claim was started for the product due to no movement scans with USPS. The replacement is processing and was marked approved today 3/7 please keep an eye on your email for new tracking information. I have also issued you a voucher for the inconvenience. If there is anything else we can assist you with please feel free to reach out.
Thank you,
Allison
Extreme Terrain carried everything I was looking for and also had a great price. On top, they offer military discount which was an added surprise.
I had to return an item that I bought but when I went to install it found out that it wouldn't work so I had to send back and the customer service person was very helpful in getting the process going for and in all took me ten minutes from start to finish with me having returned label
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Luis,
I'm sorry to hear you where missing hardware from your order. I understand how frustrating this can be, I see you already spoke to customer service and they have submitted a hardware request for you. Please keep an eye on your email for further information on your request. I have issued you a voucher to use on your next purchase due to the inconvenience. You should receive an email confirmation of this as well. If there is anything else that we can assist you with please do not hesitate to reach out.
Thank you,
Allison