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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I think your commuications could be better.
I have had differant people or suppliers Turn5 & powerstop all ask me the same questions
I dont care for CHATS. As returns That is pain. I returned an order (14-*******) I only got half of my refund
Great product, easy to buy, fast delivery, excellent quality
I bought replacement hardware to attach each to top of my car. This review might need to be amended since I'm asked to review before receiving order. Not sure when that will occur since the review request is the only communication I have received since placing order. No update to delivery date
You guys ship things right away, which is great you have sales, which is great no technicians. Agree when you call them.
I had to change vehicles because my guy got himself a new jeep. Was easy to change and I knew just what I wanted for it.
I've spent maybe $2k between American Trucks and Extreme Terrain just over the last week and there's been no type of discount, money back, or rewards opportunity. All I'm getting is junk mail, 5 to 10 times a day between the two sites, asking me to come back and spend more. Over the years I've spent thousands from these sites and still. No type of appreciation. At least with Amazon, I get 5% back to spend on other stuff.
Hello Adam,
I located your recent order with Extreme Terrain we do not have a rewards program you are correct but we do offer discounts on our website's and run promotions different times throughout the year. We also do price match our competitors so if you ever see a cheaper price on a different website please feel free to give our sales techs a shout to price match. We do appreciate your feedback and if you need anything else please feel free to reach out to us.
Thank you,
Allison
I was having some technical issues with my purchase. I used the chat option and eventually got on the phone with their customer support rep, Leo, who was nothing short of amazing. We didn't get the problem fixed during the call but later that evening I managed to finalize the transaction thanks to his help. Top tier experience to say the least.
Been looking for certain things and glad you have things I'm always looking for. Customer service has been always good to me'
I ordered a front bumper cover for a 2017 Jeep Wrangler JK with tow hook holes and fog light openings. You sent a solid cover with no openings
Hello Eddie,
Sorry I missed you this afternoon I just left you a voicemail going into further detail regarding your review. I see that you have started the return process but we are waiting on photos. I texted you the link again to upload those, as soon as we have photos our Tech Return team can take a deeper dive into what you did receive versus what you ordered. Please keep an eye on your email for further communication. If you need anything else please feel free to reach out to us.
Thank you,
Allison
CAlled about the light trim ring for my front bumper and the person in customer service was able to help me with my order for the rear bumper and tire carrier. The stock attachment was weaking my rear door... Came on time, will install this Saturday
I was confused about a particular part and couldn't find an answer online so I called Extreme Terrain and received some help! Thanks! Yes, I ordered the correct part Zi needed.
Waited a week for my order, called to find out it was never shipped. Pick another accessory company. They did manage to send me 12 emails asking how the service was in the meantime.
Very professional, very knowledgeable. Didn't get any of the and um🤷🏻 nonsense that are on other automotive parts websites.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mike,
I just left you a voicemail regarding your review stating I resent you the shipped email and to make sure you check your junk, spam and promotions folder. The email should say something about "Your order is on it's way" etc. The fed ex tracking is 286719192057 and it is due for delivery today the 26th. If you need anything else please do not hesitate to reach out.
Thank you,
Allison