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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Fast and easy. Their customer service is helpful and friendly. They walked me through everything I needed to get my order placed.
Wide selection of products fitment is good. Very satisfied.
Not the first time I have had wrong parts. A year ago I bought a Jks 3.5 in lift that was suppose to have fox shocks. When I called customer service they said that I could not prove it so I get what I get or send the lift back for refund as my jk sat in the garage on jack stands waiting for the lift to be installed.fast forward a year jks shocks are seeping oil. Fast forward bought the big break kit came in and one box was taped back together and I was missing parts.keep in mind I did spend the extra on safe shipping and it ment nothing I had to take pictures to prove what I had.and again my jeep sat on jack stands waiting 7 to 10 days for the parts to get to me.less then impressed.
Hello Ryan,
I'm so sorry for everything that occurred with this order. You are absolutely correct that this was not a good experience, and you have every right to feel frustrated with us. I left you a voicemail advising you of the steps we are taking to ensure this does not happen again. As a company, we do not take this lightly. I have also issued you promotional credit as promised. In the meantime, please feel free to reach back out to me if you need anything else.
Thank you,
Allison
Sites great with ample options of everything to choose from. Checking out was nice and simple. Thanks!
Order would not go through had to call customer service and took care of it right away
I ordered a replacement cv. Next day received a catalog with the price $25.00 cheaper.
Hey William,
I apologize for the price difference. I tried to locate the order you are referring to but was unsuccessful. We can definitely look into this and see if the item qualifies for our price match policy. If you would like, please reach out to customer service at your earliest convenience. You can chat with us or give us a call for assistance with this!
Thank you,
Allison
Always have gotten the right stuff. Everything has been the right fit.
Overall have positive experiences. They did lose one of my orders though. Getting a replacement wasn't as smooth as I would have hoped.
Got a call from an agent at 8 pm on a Sunday. Answered my question and dropped the part into my cart for me. Excellent service!
Wheels and tires arrived when they said they would and they look awesome!
Website is easy to navigate and has plenty of easy to find videos and guides to help consumers make informed purchases.
Last fall I ordered a set of rear brake calipers. Quality product arrived in short order and was very pleased when I installed them. So today I am ordering a front set of calipers!
Started off with a simple repair, gave extreme a try. So far love their timeliness and upfront service.
It was an easy process also. I have had no bad experiences with Extreme terrain.
Why is my account being debited when you don't even have the item in stock to send me?
Good afternoon,
I located your order for the RedRock Tailgate Storage Bag. This item is, in fact, out of stock, and we did not remove or capture any funds for this order. With backordered items, we do not actually charge you until they come in stock and ship. What happens is that when an order is placed, an authorization hold is placed on the funds, which normally falls off within 3-5 business days, depending on your bank. I apologize for any confusion. If there is anything else we can assist you with, please let us know.
Thank you,
Allison
I ordered power running boards for my Jeep. Shipping was delayed several days. I received notification that my package was delivered while I was at home but nothing was delivered. I spent several days going back and forth with the shipper and Extreme Terrain only to find out the the item had been damaged during shipping and had been diverted to an extreme terrain warehouse even though it showed it was delivered to my address. The best part was they said I had returned them and refused to send me another set of running boards and would only give me credit.
Hello Brian,
I'm sorry for the order issue you experienced back in 2023 with the running boards, this was an open box purchase so we can only refund to store credit per our policy. We have a limited stock available so we are unable to exchange or replace any damaged or missing items. I see this was resolved back in 2023 as well, if there is anything else that we can assist you with please feel free to reach out.
Allison
Bought a barricade HD front bumper and it was at my door the next day! Everything was perfect and as described. Couldn't be happier!
Amazing service! Free shipping! Great online customer service to guide you! Great prices!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey David,
I'm sorry that the app isn't available anymore at this time. I'm not saying it won't come back one day, so please continue to keep an eye out. For now, as you mentioned, please continue to use the mobile site or contact our Sales Techs for all of your automotive needs! We look forward to your continued business with us.
Allison