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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Tried to cancel a mistaken order right after placing it but it we through and was delivered with the correct order. Charged for both and returned the incorrect order. Hoping for a refund to go through just as quickly as the incorrect order was processed!
Love the quality correct product I received, though!
Extreme Terrain ships items quickly and has a great variety of products. I love that they offer the fit check for your vehicle to make sure you are purchasing the right part.
Easy Install... all good
1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20
I got my order very quickly and it arrived in great condition.
It was so easy to order extras to customize my bronco. Ordering, receiving & installation was smooth and quick. I will order again from Extreme Terrain.
Was a bit concerned whether we chose the right shock, but it was just the ticket. Delivery was quicker than expected too. Thank you!
I ordered a grill guard with lights and was send a completely different item I'm currently returning it for my money back
Thank you for your feedback.
If you would like to discuss, please reach out.
I look forward to hearing from you.
Amy
EXT. 257
The website is very user friendly and my order shipped super fast.
I ordered parts for my jeep, itvwas estimated to be there by Friday then updated and said Monday. I was disappointed, because I had a short window to work on it. My parts came Saturday. I was greatful. Thank you!
I ordered weather tech mud flaps for my wifes jeep the site was very misleading. I placed my order because it was showing me that it would arrive saturday so i order them. Well i got a message that my order was shipped and would arrive saturday. Well i got 1 message that it was arriving friday so i thought cool. I get home from work on friday and there was a box that was my mud flaps. Well it turned out it was only a pair not all 4 so i jump on the website and started a chat and clearly staed what i was calling about. Only on the chat that they told me that the other pair i was waiting for was shipped from a different warehouse ahhh no.at no point was i told that it would be 2 different shippments and shipped from 2 different warehouses. What kind of buisness are they running this is bull$#*! if i only wanted 1 pair i would have ordered as such. So saturday came and i got nothing. Moday comes and i get a message that it would be delivered on monday from fed ex and i got nothing again, but after getiing home i got a message from fed ex saying it was delayed and would arrive today(tuesday) really? None of this would have happened if my order would have been shipped from the same location but it was not and i was not told at the time the order was placed. This buisness sucks and is not trust worthy and web site is mis leading will not do buisness ever again, i will do my buisness with many other off road truck parts sites. Oh yeah their so called contest are pathetic as well its their only way to keep people coming back to their pathetic web site...do not buy from them unless you want your order to show up late and broken up from different locations...
I am so sorry to hear about your experience.
Thank you for your feedback.
If you would like to discuss, please reach out.
I look forward to hearing from you.
Amy
EXT. 257
Very easy and had plenty of items to choose from. The search and shopping experience was quick and easy.
I got the order. It was only missing a washer, a nut and the instruction sheet. I really wish I could have gotten a photo copy or link to install instruction. It wouldn't cost anything and would help your customers tremendously.
Thank you for your feedback.
If you would like to discuss, please reach out.
I look forward to hearing from you.
Amy
EXT. 257
Fast shipping, quality locking gas cap cover for my Jeep Wrangler, easy to install.
Extreme Terrain has a great selection of quality parts from quality manufacturers. I will certainly be using them as my go-to website for future projects as well!
Quick and easy ordering got things i ordered quickly one thing was a little slower because it came straight from factory which i understood fully
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
If you would like to discuss, please reach out.
I look forward to hearing from you.
Amy
EXT. 257