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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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51,018 reviews

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Ohio
1 review
0 helpful votes
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The ordering process was easy. Delivery was timely considering the holiday season. Installation was easy based on the installation video. Lights look great!

Date of experience: November 30, 2023
Texas
3 reviews
0 helpful votes
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Awesome customer service
November 30, 2023
Updated review

Should have come here in the 1st place to get the exact part and pricing i needed

Date of experience: November 30, 2023

Quick and simple ordering process
November 1, 2022
Previous review

Found my item at a reasonable pricing.
Not OEM quality, but still acceptable.

Date of experience: November 1, 2022
Florida
0 reviews
0 helpful votes
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Smittybilt extended cover
November 30, 2023

Ordered on line with no issue. Item fits vehicle as described. The windshield header is required but it doesn't need to be Smittybilt. Bestop header worked fine.

Date of experience: November 30, 2023
Georgia
2 reviews
0 helpful votes
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Great site, fast shipping
November 30, 2023
Updated review

Easy to browse for items. I love how all my info was stored from last time so I can just tap a few times and finalize an order without having to go searching for my wallet.

Date of experience: November 29, 2023

I found exactly what I was looking for quickly
December 4, 2022
Previous review

I found exactly what I was looking for quickly. Having an account already made the whole checkout process so fast. Great site!

Date of experience: December 3, 2022
West Virginia
2 reviews
0 helpful votes
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Great experience!
November 30, 2023

Ordered Jeep seat covers online during Thanksgiving holiday which is a busy time. I received them the following Tuesday, which is impressive consideringnthe tiwme of year.

Date of experience: November 29, 2023
New Mexico
2 reviews
0 helpful votes
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M
November 29, 2023

M,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: November 29, 2023
New York
1 review
0 helpful votes
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Great product. Great company
November 29, 2023

The experience was easy and fast. The reviews helped

Date of experience: November 29, 2023
Arkansas
1 review
0 helpful votes
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Extreme Terrain is the BOMB!
November 29, 2023
Updated review

I love working with these guys...they can always confirm if a part or component is going to fit my '23 Wrangler.

Date of experience: November 29, 2023

Love the site, so much stuff!
October 4, 2023
Previous review

Love the site, so much stuff!

Date of experience: October 4, 2023
North Carolina
1 review
0 helpful votes
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Hood jack mounts
November 29, 2023
Updated review

Even though we have a 2023 Jeep Gladiator these fit perfectly. We are currently enjoying them.

Date of experience: November 29, 2023

Experience
November 29, 2023
Previous review

All you companies need to wait till a person receives the product and has time to try out the product before asking for a review.

Date of experience: November 22, 2023
Massachusetts
1 review
0 helpful votes
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Great prompt service
November 29, 2023

Great experience! No problems at all. Would recommend to others.

Date of experience: November 29, 2023
South Carolina
1 review
0 helpful votes
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Awesome products and delivery times
November 29, 2023

Need to add a gift option to come in a an unmarked package

Date of experience: November 29, 2023
Colorado
1 review
0 helpful votes
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Poor Condition
December 6, 2023

I ordered and received a cumin graphic decal folded with creases and a hard plastic squeegee and I pause for the premium product. Cumin should be rolled up around something to protect it. This was $40 in the garbage.

Date of experience: November 28, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Tennessee
1 review
0 helpful votes
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Shipping
December 6, 2023

2 to 3 free shipping is a joke. This will be my last order. Telling me a in stock item now will not ship for another 7 days then the 2 or 3 free shipping starts. False advertising and not going to deal with this each time I order.

Date of experience: November 28, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience with shipping.
I have reviewed your order and I see you have spoken with our customer service
And that your items have shipped out.
Please let me know if you have any questions.
I would be happy to help.

Amy
EXT 1257

Texas
1 review
0 helpful votes
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Wrong item shipped three times
December 6, 2023

I ordered Door Rod Clip p/n J*******; Orange (97-18 Jeep Wrangler TJ). Item delivered #1 time wrong part however in packaging which indicated correct p/n and item description. Extreme Terrain resent item #2. Same wrong part but correct packaging. Extreme Terrain rest third time. Same wrong part but correct description and p/n on packaging. I give up cut my losses and moved on. Ordered the part off Ebay...correct part however more than twice the price of Extreme Terrain.

Date of experience: November 28, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Georgia
1 review
0 helpful votes
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Good Quality Parts and Perfect Fit
November 28, 2023

Received the Tuff Country 3" lift kit for my Tocoma. Sizing was easy and delivery was quick. The parts received are of good quality and fit. Paper installation instructions on the complete kit would have been helpful. The only instructions received with the kit was for installation of the front struts, not including the spacers. However, the installation video was exact and took you through the installation. Could have used the torque specs. As a backyard mechanic on my stuff, the 3 wrench difficulty level seems right and it took me 7 hours (5 front, 2 rear) over a weekend. Note I had a skid pan under the transfer case not mentioned in the video, and it should be mentioned the front shafts can slip out their slot in the transfer case and will need to be rotated and inserted before the upper arm can be reattached. The hardest and scariest part was banging on the cast iron to break the tie rods free. It also took the longest due to being over concerned.

Date of experience: November 28, 2023
Maryland
1 review
0 helpful votes
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Tire and wheel package
November 28, 2023

Quick service. Great how to videos. Jeep looks awesome!

Date of experience: November 28, 2023
Ohio
1 review
0 helpful votes
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Missing Bracket
November 28, 2023

I received 3 of the 4 brackets. I'm missing the Passenger side Top hinge bracket.

Date of experience: November 28, 2023
Texas
1 review
0 helpful votes
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High quality product very durable
November 28, 2023

I had a good experience fast shipping and all around a great website

Date of experience: November 28, 2023
Texas
1 review
0 helpful votes
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Great as always
November 28, 2023

Great as always. Making this be 50 characters is a little absurd.

Date of experience: November 28, 2023
North Carolina
1 review
0 helpful votes
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A Customer's value is $25 or less
December 5, 2023

Attempted to redeem a $25 promo code online. Called customer service immediately after placing the order.
I was told I had to spend $10 more dollars to get the credit.
So I found another $100 item to buy.
Agent said she could not add any items to the order.
No problem. I said Cancel the order and I'll re-order buying two items and redeem the $25 promo code.
Agent said she could not cancel the order.
So I asked - would you prefer me to receive the order, ship it back, and buy it again?
Agent replied yes I could do that but the promo code would be expired by then
And I'm shaking my head by this point.
What now?
I'll return the item, obviously not buy a second item and extreme terrain will have spent more than $25 in shipping fees, no sales and a lost customer.
Bravo

Date of experience: November 28, 2023
Support R. — Extreme Terrain Rep
over a year old

Please reach out to me to discuss your experience.
I would be happy to
Speak with you about it.

Amy
EXT 1257