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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Both of my items arrived in a timely manner. Both were in good shape and priced reasonably
Had a horrible time ordering my equipment. The order was canceled three times due to so-called security reasons.
I got everything on time and like should be, exactly what I ordered..
The new sun rider top is excellent piece of equipment for my new jeep
Fast delivery and beautiful product. Very straightforward install.
The truck bed cover won't lock in place. I have submitted a ticket and haven't heard anything back.
Thank you for reaching out about your truck bed cover. We want to assure you that your concerns are of utmost importance to us. We attempted to reach out to you via phone. Unfortunately, we were unable to connect directly. Please feel free to reach out if you have any questions.
Amy
EXT 1257
I had to use the chat feature to ask for help with my vehicle type. The gentleman was able to identify the correct part I needed in less than a minute and I was able to complete my transaction. Great service.
Needed this exhaust kit the same week I ordered it. I got it two days after I ordered. Would have been next day but FedEx fumbled it.
Quick and easy to find the parts I need for my build that will fit my model. Fast delivery with free shipping.
Vary nice seat covers that fit too the seat vary well and looks good. Is well worth the price.
Very pleased with my experience. Lot of options, even found a scratch and dent model of what i was looking for (half price :). Can't beat that.
Ordered RC grab handles and foot pegs, fast shipping and happy with my order!
Worked perfect for 2013 Tacoma. Easy installation. Minimal tools required.
Quick and easy, great products. Wish I had a bigger budget.
My order shipped within 24 hours and was delivered in a couple of days. Great service!
Fast shipping, good product and great service. Always top notch. Lights were easy to install.
Ordered a replacement Tailgate Check due to the failure of the original. I chose an "open box", saving money. I am mechanically inclined, but I could not make the new one work. It would bind up no matter what I tried.
Returning involves submitting 6 to 8 pictures, getting approval, re-boxing and a trip to Fed Ex. After it's received, I'll get store credit.
I ordered a Tailgate Strut Kit, to fix my issue. Hopefully, it'll do the job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing your concerns to our attention in your recent review. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out.
Amy
EXT 1257