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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Easy and quick. I was able to find the product and order without any issues. 3-4 day delivery to coastal southeast.
Placed my order at 6am Saturday. Was told it would arrive by wensday. They didn't even create a shipping label until 2pm on Monday. Wasn't given to FedEx until late Tuesday. Its now wensday and it's still in kansas.
I ordered a new lock gas cap for my o2 Jeep Wrangler which I needed asap and instead received a pack of two sun visors? I checked the order to be sure I ordered correctly and the order was for the gas cap. Now I must wait for it once again, not to mention the trouble of a return item.
I placed an order on Sept 30. My credit card was charged and I waited two weeks to find out the two items were lost. After requesting a refund I went to reorder the two items and now one is out of stock.
Great options for jeeps all in a one stop shop.Parts was shipped quickly too.
I've bought a few things full size half floor panels,rocker panels,back plates they're quality made
My experience was very positive. Received package ahead of schedule.
Everything was fine, ordered a matching wheel for my spare,exactly what I ordered packaged very well,very pleased with my purchase
Every thing I've ordered has met my goal
Everything went great, got my parts fast, I think i even got a discount on everything. All good on my end
The product was exactly what I needed and it fit perfectly. Very fast delivery too. Will order again.
Website was wonderful finding what I looking. Have not received my items yet. The items are on its way. Date to receive is 10 October 24
My experience was what I would expect, timely and a great price.
Bug deflector shipped quickly. Great look with the textured black vs see through plastic.
Bought tire package for my jeep wrangler, was supposed to come mounted and balance. They didn't I called to find out why, I was told that the value stems was out of stock. Ok why not contact me and say that, and see if I would be ok with a delayed shipment. I call back again to maybe get the value stems, they did but it was only one. I bought 5 tires wow really was my thoughts. Not sure how's running the tire department but changes need to be made. I must say this is the first time I feel they drop the ball, everybody gets one, very disappointed tho
Hey,
So sorry to hear about this, I would be just as frustrated here! I am going to have someone reach out to you today to ensure you are taken care of... We will not leave you hanging!
Good prices and super fast shipping. The website has a lot of options for which ever Jeep you have with descriptions.
Great selection and great to have all reviews and questions to help make purchase decision. Also appreciate all the install videos, even if they all go pretty smoothly… 😂
Easy installation about 15 minutes and looks great my last one lasted about 10 years.
The bumper packaging was not secure on the corners and I guess it was dragged on one corner because the paint is completely scratched off. I'll use some touch up paint but packaging needs to be better especially with the weight of a bumper.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Anissa,
Apologize about this! I can assure you that this is NOT the norm and we will get you taken care of. I have located your order and thankfully do see that the item that is OOS will be shipping ASAP! I have also sent you a $30 credit for the inconvenience. Hope this helps as we want to see you as a customer for good!