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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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We use this website for aftermarket, performance or upgraded parts for vehicles we have at our shop. We have not had any issues with orders, getting parts on time and even when we need returns.
Product still has not arrived but I have received multiple emails asking about my experience. With each email you send, my experience becomes worse and worse and will be sure to mention this when in contact with my offroad group as well as any online forum I'm in. Fix your algorithm and let people decide what they want.
Extreme Terrain has been my go to store for years and they have never disappointed me. Always helpful, with great tech support.
Nathan helped me navigate through getting the correct tail lights and getting the discounts I was trying to apply. He was very friendly and helpful
Why you put something on your jeep and you get rid of the old part or it's been modified and you can't use the old part it's not always easy to take that off and send it back while we were waiting on your other part to be replaced and I've got a lot of junk parts from vendors that you guys deal with. I understand it's not your problem or your issue but you know you're gonna have to give us a little something here every once in a while..
Hey Deana,
I located your account and see that you don't have any returns with us besides a total of 2, so I'm thinking you are providing us feedback on prior experiences or just in general. Either way, we appreciate you taking the time to share how you feel about our return process. I apologize for any inconvenience the return process has caused you, and if you ever find yourself in need of a product ASAP, let us know! Reach out to us; we will absolutely work with you and do what we can for you.
Thank you,
Allison
Always fantastic customer service. All issues have been resolved. I have spent thousands of dollars with this company and really like that they give the open box sales options.
I ordered and paid for two seats and received only one? There is no email or packing slip saying how many, so I know one is coming at a different time? No back-order information? Nothing but FedEx saying your order is delivered?
Hello Doug,
I apologize that you only received one seat instead of the two you purchased. I located the order and see that one tracking number shows no movement or scans via FedEx since the label was created. I reached out to you via email notifying you that I have started the lost package claim for you. In the future, please reach out to us as soon as possible to avoid any delays with the lost package claim process. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
Product looks great. Happy to receive it a day earlier than expected. Only issue is the poor packing. The sidebars have some scratches on them from shipping. I will be calling extreme terrain to see if any rust resistance paint can be sent to me before I install them. Overall I am happy with the product and extreme terrain company.
I have been researching bumpers that will fit my gladiator sport s, that will work with my tow system. I found customer pics of the bumpers that I liked and found one with a tow system installed. I called in and was connected quickly, I was able to get a military discount and cyber Monday deal. I also used my store credit from a recent suspension purchase. It was a great deal so I ordered it last night. It will be here this Friday. I will share pics after it's installed.
I've been making purchases from ET for several years now, and because of the ease of finding what I'm looking for, competitive pricing and your excellent customer service support, I will continue to do so.
When I ordered the fenders for my tj they were in stock with a delivery on December 3rd to the 4th, 2025. When i checked last night it was still today or tomorrow. But now this morning the expected shipping date is December 10th.
I would have given only 1 star but the woman I spoke to was so nice
Hello Glenn,
I apologize for the delay in shipping this order and for any confusion regarding the shipping timeframe. I located the order you are referring to and see that the original estimated ship date for the Fenders was 12/3-12/4, and for the Hardware kit, it was 12/4-12/6. I do not see the date of 12/10 that you mentioned, so I apologize for the confusion. I see you have contacted us and informed us that you received it on the 4th. I'm glad it was delivered within the original timeframe given. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
I've had and always have a great experience with using Extreme Terrain. The products are great and always arrive in a perfect time.
Extreme Terrain website is the easiest site to navigate and know what fits and what doesn't fit. I'm extremely pleased about the military discount
Called on-line techs for installation details but they were not able to provide any information.
There is no information about installation, what's in the box, how it affects the front camera or the sensors. Don't know what to expect when I receive this order.
Ashley did a very nice job answering my questions and assessing my requests. She explained the process and the product, and how it would fit on the Jeep. Overall the ordering process was very good. Now I will wait and see how the Product fits and looks.
Well i liked your product i put on all my Vehicles only thing is when i replace all my vehicles with your product I can't get them back so it is a redue every time I buy a new vehicle so no replacement refund so it is what it is
Ordered an adapter for my head unit and my Tacoma. The next morning I realized I had ordered the wrong part. Chatted with a CSR and the part was canceled and I was refunded.
The lights I am ordering I had to send the first set back because they didn't work. I'm ordering this set because one of the lights I installed has a loose connection and the headlight works intermitenty. I've only had the headlamp less than six months.
First fall i made was disconnected, dropped on your end
Second call trasferred " in 30 seconds" took fur minutes
Parts from u via Red Rock missing, #J*******
Have to take 2 pics of shipping box, 2 pics of label, two pics of parts received
Really poor marketing and customer support
The last guy i talked with WAS professional and said hed take care of finding the missing part
Hello Kerry,
I apologize for any missing pieces in the original shipment and for the need to contact us regarding the replacement process. I understand your frustration and see that this was resolved on 12/4/2025 with customer service. You originally contacted us on 12/1, and we submitted a request to obtain the hardware from the supplier; however, it unfortunately isn't available for shipment, so we provided you with other options. I am glad that this is now resolved and that the new product arrived to you on 12/7/2025. If there is anything else we can assist you with, please feel free to reach out to us.
Thank you,
Allison
I have ordered several items from Extreme Terrain and have been not been unhappy with the quality of any of the parts or the fitment so far.
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Hey John,
I apologize for the overwhelming number of marketing emails. I completely understand your frustration. You are more than welcome to unsubscribe from them at any time. Additionally, we have a customer portal, which is a great tool to find tracking information, estimated ship dates, and much more. That portal is orders.extremeterrain.com. I hope this helps, and if you need anything else, please feel free to let us know.
Thank you,
Allison