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ExpressVPNReviews 147

2.2

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ExpressVPN Reviews Summary

ExpressVPN has a rating of 2.2 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ExpressVPN most frequently mention customer service, credit card and free trial. ExpressVPN ranks 93rd among Vpn sites.

service
56
value
56
shipping
22
returns
35
quality
51

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Australia
1 review
6 helpful votes
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I want my money back you are a bunch of scammers. I am seeking legal advise

Date of experience: August 15, 2016
NL
3 reviews
2 helpful votes
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I was on in grenada and my bf was being a dip$#*! so I just went to binge on netflix but I couldn't. Expressvpn saved my sanity.

Date of experience: August 8, 2016
Canada
1 review
7 helpful votes
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SCAMMERS
August 6, 2016

These guys s! Ck they just told my money and refuses to give it back they even went as far as to make up a fake statement after they as for my master statement motherf&&ckers

Date of experience: August 6, 2016
Denmark
1 review
0 helpful votes
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MyBestBuyVPN
July 17, 2016

I am using express for an three months now and I must say it is far the best vpn I've tried. True that express is a bit expensive but it is worth. Also servers are 99% up and running and you do not lose to much speed when you are connected.

Date of experience: July 17, 2016
GB
2 reviews
16 helpful votes
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This company stole $99.95 USD from me without my consent through Paypal for a service I haven't used in 2 years. Paypal sided with them and put in the transaction anyway despite my contacting ExpressVPN to cancel my account. ExpressVPN promised to refund me the money and said they did, but they didn't. So I made a complaint to Paypal again and I have to keep contacting them and receive more lies and excuses from them not to pay me back because I "put in another dispute". I have to take legal action. AVOID!

Date of experience: March 23, 2016
Mexico
1 review
11 helpful votes
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Not easy to get refund
November 1, 2015

I wanted to use it for Hulu in Mexico but Hulu rejected them. I asked for a refund the first day. They promised a 30 day money back guarantee however there is no place on their site to request a refund. It must be done manually via an email or online chat and then it takes 5 to 7 business days. It is a hassle. I feel ripped off. Stay away from ExpressVPN.

Date of experience: November 1, 2015
Ohio
1 review
7 helpful votes
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Virus or Malware
September 20, 2015

So I subscribed to this service with the highest of hopes but once providing my credit card info, downloading and installing their software, I was immediately displeased when the activation code they sent me came up as invalid or expired. I also was no longer able to access the internet on the computer I installed their software on. I contacted customer service via my other computer. They did respond saying that their activation server was having issues and to try back in a few hours. Well, I tried for 5 hours, deleted the software, reset my router, reset my wifi username and password, before contacting Mr. Able at customer service. After an hour of him telling me to contact my ISP, even though I told him I could still connect the internet via WIFI on my Iphone, Ipad, and other Imac he insisted it was an issue that I should take up with my ISP and disconnected from chat. This is the first review I have ever written and I have yet to see if they will actually live up to their 30 day money back guarantee "no questions asked". Its a virus or other malware, beware!

Date of experience: September 20, 2015
Singapore
1 review
3 helpful votes
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Nice
August 24, 2015

I currently have a year plan at expressvpn and I'll tell you a little about my experience with them.
I primarily went with expressvpn because it was on a very nice sale (33~ euros for a year) and it had OK reviews. The features that I wanted in a VPN service was: proper privacy, simultaneous use on multiple devices, nice Windows interface with low system resource usage, Android app, torrenting allowed and can't remember anything more.
What I like about expressvpn the most is that's it's pretty speedy and it has servers all around the world. The Windows client supports the usual VPN protocols including OpenVPN which is great.
What I dislike about expressvpn is that it loses connection fairly often and because the official Windows client doesn't have a kill-switch feature—this is a privacy risk. The Windows client does it's job well, but it does have some annoying bugs (easy fixable though). And most of the time my upload speed is extremely low while connected to a VPN server, I'm not sure what the problem is but I'm thinking that the built-in NAT firewall is causing this.
http://www.expressvpnreviewz.com/

Date of experience: August 24, 2015
Pakistan
1 review
3 helpful votes
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Torrenting and many other website are blocked in my country. I was very keen to know how I can unblock all these websites on my PC. It took 2 days to find the reliable and secure VPN to all these stuff, and I found Expressvpn on most secure vpn. Com and all the described features on that website were same when I came accross to use its services. Great services

Date of experience: June 4, 2015
New York
22 reviews
87 helpful votes
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Now I cannot connect to the internet, no matter the browser or no matter how many times I reboot computer and router/modem.

Date of experience: March 17, 2015
Philippines
2 reviews
2 helpful votes
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I found ExpressVPN through vpnexpress.net and have been using them for about 7 months. They have added new servers since I started, and I always get good speeds. Their customer service is also fast and helpful.

Date of experience: October 8, 2013
California
1 review
1 helpful vote
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Have used ExpressVPN in China for 2 months where many sites were blocked to be prior to ExpressVPN. The only downside is that one of my Email sites blocks access (@cantab.net) so I have to close ExpressVPN to send email from that one account.

Date of experience: June 22, 2013
Illinois
1 review
3 helpful votes
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As an American in China I was constantly frustrated by the great fire wall for even the most innocuous sites like Yahoo. When I started looking for a VPN, I found I could not even access the 5 or 6 top rated ones so I just kept searching. After trying two other companies with problematic download issues, I came across ExpressVPN and no more problems. Download and set up was fast and simple, they have more than enough servers to carry the load. Even when they have switched me to a different server, the transition is seamless, I couldn't tell the server had been switched until I was logging off their connection. Customer Service response must be the fastest in the business. I cannot recommend this VPN highly enough.

Date of experience: November 25, 2012
NL
1 review
3 helpful votes
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This is a very popular VPN service. My friend recommended it to me for getting to blocked websites and extra privacy while surfing. I found their support team to be excellent, cause they responded to my email within 30 minutes and helped me to get everything working correctly. The performance is actually very good compared to other VPNs I tried in the past. It did not slow my browsing speeds at all. I do recommend this site highly!

Date of experience: September 3, 2010
Germany
1 review
4 helpful votes
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Awesome VPN service
August 31, 2010

Awesome VPN service. Fast, secure and safe. I have been a member for 8 months now and love the service.

Date of experience: August 31, 2010
China
1 review
7 helpful votes
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Promised support within 24 hours. Its 30 hours now, and no resolution.

Date of experience: August 16, 2010
Washington
1 review
6 helpful votes
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I used ExpressVPN on my last business trip to Shanghai. It worked pretty fast, and their support guy was very friendly.

Date of experience: April 25, 2010
Oregon
1 review
20 helpful votes
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This company is a scam.

They charged my credit card without authorization. Told me my card had been "phished" and they would issue an immediate refund.

I then asked them for the email address and ip address of the person that made the charge. No response. After 5 request with NO response, they finally responded and now say, they have no record of a charge to me at all. Interesting how before i requested some basic info that any reputable site would have, they found me and where issuing a full refund, only to then not be able to find me...

Date of experience: March 17, 2010