ExpressVPNReviews 147

All i wanted was a refund and they are refusing to. Blah blah blah blah blah blah blah blah blah blah

Works the fastest and is by far the safest way to surf anonymously online. They have worldwide, extensive coverage that consists of over 3000 servers based in 90 locations so connectivity speed is never an issue. Their service also comes with top-notch encryption for enhanced security and they are as trustworthy as they come.

I was looking for a vpn so i could watch my shows in english, purchased the yearly package with tye thought that there's going to be a free trial, as it was written on their site, nope, the whole 100€ were pulled off my card. Thought i'd might make the best of it but quickly i realised that i don't really know how to set it up, reached out to them in the customer support chat or whatever. TOOK OVER AN HOUR for them to explain, didn't get what i was saying although was explaining everything in great detail, they were going off topic all the time, offering something else to purchase. At the end i just gave up and filed for a refund. They told me my money still wasn't recieved, because it takes time to process because of the bank differences and me living in a different country, that was understandable, but i never got my money back after i had filed for a refund, no confirmation emails, no nothing, contacted my bank, they told me there's even no information about the purchase. Don't know, maybe it was the banks fault or some kind of glitch, but it's still bull$#*!, never purchasing anything from them again.

Terrible experience, VPN was on and my ip address was exposed, i call them and after several screen shots they said i had an old version. Come on! I update it every time i have a notification i closed my account right away. BE AWARE and do not pay them the whole year.

The only reason I got ExpressVPN was because I was looking for a VPN and saw an ad from Ben Shapiro. Terrible decision. My computer has froze twice since starting my subscription a week and a half ago. In the first picture, you can see that it completely shut down and left this error message. Don't think Apple had anything to do with it. Hoping to get my money back soon.

I cancelled my account, still got charged. Customer support is NOT helpful in the least. They'll do anything to wring that last dollar from you. Stay away, there's better VPN's available.

I cannot access channels in Australia due to their fault. They say they will fix it yet still over many months nothing. I follow it up and still they always repeat that they will try to fix it.
Hopeless. Be aware!

I play apex legends and my friends shifted to Europe. Now in order to play we needed to connect to an European server of the game.
The VPN didn't connect to any European regions (at lest for me) and a few times it did, the speeds were just bad.
Applied for a refund where their help gave me a 100 reasons why I shouldn't. When I finally got them to refund, my account got suspended instantly which was fine. But it's been 40 days and still the amount deducted from my account has not been refunded.

30 day money back guarantee is just false.

I subscribed to VPN Express based upon all the positive reviews I read. After using the service for several months, I agree that the service is fast - when it works. I have experienced repeated interruptions in service on my desktop with a message that says "Internet traffic is blocked." This occurs no matter what location I choose and no matter what protocol I use. It's gotten so bad that I often have to disconnect the service to access the Internet. What's worse, if I use the iOS version on my iPhone, I cannot disconnect the service so I am stuck with blocked traffic until service resumes. This is NOT what I expected when I paid up front for a one year subscription. Others may be satisfied but I am not.

I subscribed to Express vpn. It slowed down the internet to 60% I had 1 year subscription and in my first few days I just couldn't have it anymore so I requested a refund as promised 30 Day- Money back Guaranteed. I've been in contact with them for over a month so far. And I've absolutely received nothing. Every time they tell me to check my bank. I already checked my bank and yes i was charged and never received my money back. Despite that I'm in need of my money. But they're horrible and awful. They always say the same thing, they always lie and they will never refund anything and I'm done. This is just awful. Express VPN is scammers

Bs cant refund the customer service is terrible when i put sign in with email link doesnt work and it keeps on charging after its canceled

Never will use them again. Their support is simply put a scam. Do nor buy from them. Their refund policy is non-existent. If you complain they will black ball you and block you out of your account. Horrible people to del with..

I have used express vpn in mexico for over a year. I have had nothing but problems. The DNS for Samsung smart tv never worked properly even after spending hours on the chat line with them. Since the DNS did not work concisely, I had to stream to my computer and cable ot to my tv to watch it on the tv screen. I tried a live tv stream service that Express said their vpn worked well with and I was blocked completely within 45 days from subscribing and had to cancel the service. The only thing that worked was streaming movies on the major services. They way over promise and way under serve. There has to be a better service I just dont know what it is.

Unbelievably bad Service and use of my cc after a chat with their customer support where I told them the VPN didn't work in spain (couldn't see some dutch sites) and I only wanted to have the week free trial I was already charged for a month. NO REFUND so I told them to cancel and again, a month later charged again! Again talking to one of their employees and I was told I wanted to keep my subscription... what a lie! There are much better and trustworthy VPN providers but I stay far far away from EXPRESS VPN!

As of today's date I can no longer access Netflix in any other country using Express VPN via Virgin broad band... Netflix USA will not load and Netflix Canada is being blocked. On complaining to Express VPN they are aware of the issue but have no fix and no timescale in which they can fix... their only resolution was to give me free time at end of contract... when I declined and asked for refund, they then offered more free time, but not being able to use the service for which I bought it for is in my view pointless... I asked again for a refund... this time they said they don't give refunds unless it's within first 30 days. They also now do not have a telephone service and had to do this all through live chat, which believe me... you lose the will to live... 45 minutes... when a phone call would have 10-15 mins... Please don't buy this VPN if you are looking to stream Netflix USA or any other country from UK... it's not going to work

Keeps crashing, had to reinstall windows due to it... one big rippoff. Tech support is a joke and only provide temporary solutions

Always have trouble connecting to web sites. VPN does not boot up quickly, and it creates lot of frustrations

I have had such a bad experience with ExpressVPN, it has hardly been useable since the first day I signed up/downloaded it. It slowed down everything to the point of no-use, it wouldn't let me send media messages outside of my home, and hardly protected anything. I then see on their website they recommend certain routers so I fork over more money for a router, and that doesn't even make a difference except for in my wallet. I contact about this 30 day money back guarantee and instead they tell me I need to troubleshoot instead of cancelling and then guess what you're past the 30 days now and you don't get your money back. I also turned off auto-renewal at the same time and I log on a month later to vent my frustration with the whole thing and what do I see? Auto-renewal back on! What a scam! They really hide the bad reviews well when you google it, and its such a shame. And their customer service at that is a joke, any company that doesn't have a phone # stay away, I swear it just means that they will offer no accountability when things go wrong because you're just some text on a screen and not a real person. Heartless!

Their service is good. You can probably read several reviews over the internet that attest to how they actually guarantee your privacy/security. That's why it's appalling to me why such a company needs to go down to scammer level to trick people into keep paying even when they don't want to. I had a yearly subscription that I was not using anymore so I decided to cancel the auto-renewal. So I did it... or at least I thought I did it. Apparently clicking on a link saying 'deactivate auto-renewal' followed by clicking on another button 'deactivate auto-renewal' on a confirmation screen is not enough. They sneakily add a note saying that you will receive a reminder when the signature is about to end and only after that note is shown (in a blue color - really not drawing too much attention) and you click on the same button a THIRD time then it will be cancelled. It's worth nothing that I came to know about this when I got charged a yearly fee when I was absolutely sure I had cancelled (obviously I didn't as I have not pressed the button 3 times but only 2).

DO NOT. They are happy to bend over backwards and do cartwheels to get your money, but when you need a teeny iota of help from them (such as showing a screenshot of e-mails sent out to you but never received, so you can contact your e-mal service to ask why, oh no, impossible. Been without my VPN for 24 hours -- on chat with them for 12 hours at least trying to straighten out something super simple. There were at least 5-8 major hurdles to overcome to overcome this problem. Can't spend time recounting all now.