ExpressReviews 375

I am all about being safe with covid but what is the purpose of closing your fitting rooms? I am carrying these clothes around your store already... if you are going to allow people in your store then please open up your fitting rooms! I have rewards to use which is so frustrating that I cant use them on line to start with... so i am forced to come in your store and use them on clothes i dont know fit! Beyond frustrated! You have always been my favorite but so frustrated right now! Please let your policies make sense!

I have a ton of pants from express, all size 2s. My last order was for 2 of the SAME pairs of pants: same size, same, color etc, but one was much smaller than the other. I held them up side by side, and sure enough, one was tiny. I called customer service, and they said I had to pay $7 to return THEIR defective item. Their stores are closed, and this is the result of THEIR mistake, yet I have to pay for it? B. S. Then they kept trying to get me to buy ANOTHER pair over the phone promising it would be the right size... but that I'd STILL have to pay $7 extra to send the defective one back. This place has been making their clothes cheaper quality for some time... looks like they've done the same for the customer service. Express, when you're selling pants for 79.99, your customer don't want to play size guessing games, and deserve better service. Get it together.

I have been a consistent express customer for years and I have read before that their customer service was lacking but hadn't really needed to interact with them so it didn't impact me much until now. I placed an order during COVID and would like to return one of the items in the order. I waited until my city "opened up" and our local mall opened this past Friday. I went Tuesday (their 5th day of being open) and Express was still not open despite the mall being open. I emailed their customer service and did not get a response and on Twitter got a response saying sorry but go again when it opens. I asked them to cover the return fee one time so they didn't force customers to go into public unnecessarily and was told no they can't cover return costs (despite my order being over the amount initially to qualify for free shipping). If they can't cover a return cost one time for a constant client and especially during COVID to not require people to go out thats just poor business or caring for your customers.

After 3 years of being a loyal customers and a few thousand dollars later, I'm pissed off and shocked at the horrible customer service. They will not offer free online returns (I asked because most retailers are offering free online returns due to stores being closed b/c of Corona Virus). So I asked them if I could combine my returns from multiple orders and ship back in 1 box so I only have to pay 6.99 and they said "I could do it, but they would charge me 6.99 for each return"! WTF is that garbage! I asked about lowering my monthly payment as well since my new job is being delayed, again because of Corona, and they were SO rude to me over the phone, telling me it's my fault because I keep ordering clothes from them and there's "nothing they can do." These are just my RECENT complaints as I've had issues with them in the past, including being charged double by the sales people and/or sales people returning my items but forgetting to ring them item back to my card. They also won't fix errors over the phone. So I had to drive 2 hours back to the store to fix THEIR mistake. Too bad because I honestly love the style and get lots of compliments whenever I go out wearing Express brand clothes. Once stores open back up, I'm returning the stuff I do not want to keep and cutting up my store card with them. There's hundreds of other shops to find cool, trendy clothes. They need to train their people to be more friendly and less hostile.

I attempted to return a defective Top I purchased online to a store to avoid the ridiculous $6.99 shipping cost. Unfortunately the store was closed do to the corona virus. I called customer service for a one time free of charge shipping return label and they refused. I am shocked how there is no loyalty to their customers. They make millions of dollars on us and can't provide a one time courtesy. It is not so much the money as it is the treatment of their customers. Never again will I shop there.

My boyfriend received a Jacket for Christmas that was too small so we brought it in to exchange it. He tried on probably every jacket express had and all of them were short, square, baggy, and the sleeves on all of them were too short for his arms. In conclusion if you are tall and skinny don't buy your jackets at express they only tailor to fat short armed folk. None of them were tailored in they were all basically garbage bags with short sleeves. 0/10 buying men's clothes here again.

I bought a dress online at express.com the dress didn't fit me well, so I went to a express store to return the dress and they told me I cannot return the dress since it is from a third party. This is a fraud because I bought the dress from express.com, and paid with my express card, after submitting the order the confirmation order also comes from express.com but there is a note in small letters that says "you cannot return an express marketplace item to a express store" I didn't realize this, only after I try to return the dress. The bad time I went through at the store when I was trying to return the dress was very frustrating. They made me feel like I was trying to return a dress from a different store to them, like if I was doing something illegal. The tellers don't even know that express is selling this express marketplace items and made me feel stupid. I am considering taking legal actions against express.com for being so dishonest and after I fix this issue I will cancel my Express account.

Use to love their clothes but after the online shopping experience I had with them I will never shop with them again. IF you are from Canada do not buy anything online. If something goes wrong no one can help you as no one knows anything about international order. Customer service is useless, even the managers are useless. Also watch out because you will be charge a ridiculous amount of duties on your order. Honestly would never recommend this company to anyone. They should be ashamed of themselves that they call themselves a company.

I used to love Express' Portofino tops but lately, it's like they are made of paper. Super thin, and never the same color shown on their website. This is the 3rd time, and it feels deceptive. The quality is also upsetting. The buttons are barely sewn on and there are loose threads everywhere. Also, they mail coupons that never work and they constantly email to post reviews, but then never actually post anything critical. Don't trust their reviews!