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ExploreTrip

3.2

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ExploreTrip Reviews Summary

ExploreTrip has a rating of 3.2 stars from 1,330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExploreTrip most frequently mention good experience, flight tickets and support team. ExploreTrip ranks 14th among Plane Tickets sites.

service
339
value
334
shipping
315
returns
325
quality
329

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Canada
1 review
1 helpful vote
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I always love to book my tickets with exploretrip...

Date of experience: April 26, 2016
France
1 review
1 helpful vote
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Amazing Site...
April 26, 2016

Amazing site great deals... i got best deal ever...

Date of experience: April 25, 2016
NL
1 review
0 helpful votes
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They are helpful...
April 25, 2016

My problem with flight tickets change is rectified by explore trip due to some death incurred in my family... thank you so much for your help...

Date of experience: April 25, 2016
Missouri
1 review
0 helpful votes
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Awesome Love This Site
April 22, 2016

Great service and discount. Love my days of travel.

Date of experience: April 21, 2016
Virginia
1 review
0 helpful votes
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Always come back here
April 22, 2016

Love using exploretrip and when I wander to other sites I always come back here.

Date of experience: April 21, 2016
Montana
1 review
7 helpful votes
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I had no idea there was such thing as a "ticket broker" and was searching for flights to Europe via hipmunk.com. A SUPERB deal came up, I snagged it and immediately received a confirmation email from ExploreTrip. There was a confirmation code in the email which worked when I plugged it into Delta.com but after about 12 hours, I noticed my credit card hadn't been charged yet so I emailed ExploreTrip to make sure there were no issues. I received no response and after another 24 hours, called but nobody answered so I left a voicemail. Another 24 hours went by, I called again, this time choosing "New Booking" vs. "Existing Booking" and surprise, someone answered! The gentleman (who I could BARELY understand) said someone from his team would call me back but they did not. I called again the following day and the person said that I would be receiving an email in about 10 minutes. The email stated "Please accept our sincere apologies, but unfortunately the reservation you made was not confirmed. As mentioned on our website the price and availability of our low fares can change quickly and cannot be guaranteed until the ticket is issued". Now, this would have been fine to me except:

1.) The initial email I received after booking stated nothing about it not being final. It listed an itinerary and a reference number that worked when I plugged into Delta.com! There was no reason for me to believe it was not finalized (and therefore, booked an AirBnB based on the confirmation email! ARGH!)
2.) They were horribly unresponsive! Their email stated "We are committed to serve you in the best possible way, 24/7" and yet it took them over 72 hours to get back to me! That doesn't seem like committed to me.

Bottom line, this is a shady company and I will avoid them like the plague in the future.

Date of experience: April 14, 2016
Washington
1 review
9 helpful votes
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Scam
April 12, 2016

Scam company
"Low" price is only to catch you and then start excuses
Now I waiting to see from where my credit card will be charged

Date of experience: April 11, 2016
Georgia
1 review
1 helpful vote
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Great
April 10, 2016

No I am not a fake robot, I am an actual customer I bought my ticket online on Saturday afternoon received a confirmation within 1 hr and had my e ticket with conf number and e ticket number within 2 hrs, so I am not sure what went wrong with other peoples bookings my experience was great and saved me tons of money, thank you

Date of experience: April 10, 2016
Washington
1 review
12 helpful votes
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These scam artists used bots to write hundreds of fake reviews to bury the real ones far down the list. Look at all the fake reviews with only a single review to their credit! All the same naming convention, all done by ExploreTrip because they know what people will find if they do a little research. BEWARE this company, see the thread about them on FlyerTalk.

Date of experience: April 9, 2016
NL
1 review
1 helpful vote
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Good option to select this website for travelling...

Date of experience: December 20, 2015
California
1 review
1 helpful vote
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“Cheapest Way To Travel”
December 21, 2015

Cheapest tickets and great points rewarded for the average traveler.

Date of experience: December 20, 2015
California
1 review
0 helpful votes
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“Nice Website”
December 16, 2015

Very Nice Website, cheaper in its price for tickets also easy to book...

Date of experience: December 15, 2015
California
1 review
0 helpful votes
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“Easy to use travel site.”
December 16, 2015

Could compare prices of flights most easily. Could get the cheapest flights from Exploretrip.

Date of experience: December 14, 2015
California
1 review
0 helpful votes
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"Cheapest Way To Travel”
December 16, 2015

Cheapest tickets and great points rewarded for the average traveler.

Date of experience: December 14, 2015
California
1 review
0 helpful votes
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I have used Exploretrip extensively since the year 2000.The ease of use is there and it has a quick response to any querys.

Date of experience: December 14, 2015
California
1 review
0 helpful votes
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“Best Deals at Exploretrip”
December 16, 2015

I love to explore the world and i always prefer to visit this before start my journey because this is the only site where you can find best deals.

Date of experience: December 14, 2015
California
1 review
0 helpful votes
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Go to one of the big advertised. Com sites for travel... guess what? Exploretrip has the best info and deals.

Date of experience: December 14, 2015
California
1 review
0 helpful votes
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“Exploretrip save me the trouble”
December 16, 2015

It is very difficult to gather all necessary information when planning a trip, especially a trip to a different country. Luckily, Exploretrip save me the trouble.

Date of experience: December 14, 2015
California
1 review
0 helpful votes
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Amazing trips with exploretrip
December 16, 2015

Great site, I've booked several flights with exploretrip and got the best rates.

Date of experience: December 14, 2015
California
1 review
0 helpful votes
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“service excellent”
December 16, 2015

User friendly and takes customers needs into consideration

Date of experience: December 14, 2015