ExpediaReviews 1,609

Tried to book a flight+hotel on their site off and on over a period of about 30 hours. The price published in the search results changed marginally (up and down) during that period. But, when I actually clicked the button to purchase, whatever that price was magically jumped up exactly $280. This happened at least 12 times. And the jump was always accompanied by a message saying, oh we hate when this happens but the rates increased while you were searching. It actually became kind of humorous as I tried again and again. It got to the point my "searching" took about 20 or 30 seconds, because I just searched for my preferred hotel by name and already knew which flight to choose from the list. And yet, each time the price popped up $280 and I got the "Uh oh, you better book now before prices go up again" message. Classic bait-and-switch. Seriously, why don't some state's Attorneys General look into expedia's "business practices"?

Pity I cant give a 0 star rating.
My 3 small children, wife and I were stuck in Amsterdam after booking flights from there to Krakow. The Expedia booking specifically stated the flights were Economy/Coach which has a baggage allowance, while Economy Lite does not have a baggage allowance. Once checked in we found that we were booked Economy Lite with no baggage. We attempted to contact Expedia to attach a baggage fee which would have been cheaper but got mucked about so much we had to buy over the counter baggage which was exorbitantly expensive by five bags. We were lucky the carrier's personnel were helpful (one child is disabled & required some help - thanks again Lufthansa staff)
To top this off the complaints process has taken five months of calls & emails & they've now stated my claim is bogus - despite sending in proof of the discrepancy.
If you're travelling with children do not use Expedia. Use it as a search engine then book through a carrier directly, it'll be cheaper & they have a complaints process.

BEWARE: I had a very BAD experience with Expedia. I would not recommend using their services for your travel needs. We made a reservation through Expedia to stay 2 nights at a hotel in Stillwater, Ok. Sadly, there was NO reservation. Expedia sent me a receipt, a confirmation, and a reminder that I had a reservation. Expedia has refused to admit they made a mistake and did not offer to help us find a place to stay for the night. There were no hotel rooms available in the area due to 4 large events taking place in Stillwater this weekend.

I changed a flight for two people. I called to see what credit I would get if I canceled. At the end of the call, I specifically asked if I could use the credit for one person and only pay one fee of $75. I was told yes.
When I went to rebook they told me it would be $150. I disputed this. They said they listened to the tapes, which they could not have because I have 0 doubt.
So after 3 hours and 19 minutes on the phone, 8 days of waiting for an answer instead of 5, and my flight increasing $70, in this time. They denied my request.
Horrible experience

Never Again will I book anything through Expedia. I rented an SUV through Expedia for my family's spring break trip in Florida. I confirmed the night before and when I arrived to the Enterprise rental place, I was told our car was given away because we didn't confirm and we weren't there on time. The woman at Enterprise didn't offer any solutions so we were stuck with no car since there were none available due to the high demand of that week, which is why I booked in December 2017 for March 2018. Needless to say, I was very upset and called Expedia. They were also NOT helpful and the woman on the phone was rude and offered no solutions either. She said it was my responsibility to be there on time and I told her my plane was delayed, but that didn't matter. She said it was there policy and I told her it was written no where on my receipt so I didn't no of such policy. I expected my car to be there no matter what time even though it was only an hour or two later. It should be reserved for most of the day and a window of time should be given for when to arrive due to travel delays. I was not made aware of the policy, even the night before when I called to confirm. I will never use Expedia again or recommend them, ever!

I purchased the travelers insurance and when I actually needed it, they told me it was not usable because I didnt know 2 days prior to when it needed to be changed. How can you possibly know 2 days prior that something will come up and isnt that why you purchase the insurance!?!? I will never use Expedia again and most travelers tell me the same thing because they are hard to correct when issues arise. Poor costumer support!?! There are so many other travel sites that who needs the risk that Expedia offers!

Unbelievable India call center experience! On the phone for 1hr 57 min at this point... still waiting to remove one passenger from my trip. Supervisor got on the phone and appoligized and told me it would have taken 15-20 min if he took the call initially. (HAD EXPEDIA TRIP INSURANCE ON TRIP 1 MONTH OUT) Supervisor tried to refund me for the flight and not the all inclusive hotel fees because it would not make a difference in the price... HAHAHa It's all-inclusive only a difference of a couple thousand $. Now he's calling the hotel which is why I thought i've been on hold for the last hour because the rep said they were waiting on the hotel. Like i said UNBELIEVABLE! Never Again!

Expedia is a joke of a company! My fiance and I booked a trip to Aruba for our honeymoon but was never informed that the country currently is infected with Zika virus. Since we are going to be trying to get pregnant on our honeymoon, we are no longer able to go. We ended up chatting with a "manager" who explained that all I needed to do was get a doctors note and they would be able to refund me in FULL instead of charging us $200 per person for cancelling our flights. When we sent in our doctors note, someone else responded to our email stating that we needed to contact the airline about a refund, not Expedia. We explained the whole situation and they stated that the manager "really messed up". We were lied to and I am completely disgusted with this company. I don't understand how they stay in business. Terrible & dishonest customer service.

I booked a two night hotel stay thru Expedia, but when I called the hotel, they told me Expedia had never confirmed my booking with that hotel! It took me back and forth many times trying to resolve the issue, finally I got fed up and called for the cancellation on this booking, Expedia had never even posted the refund, I have to call my credit card company to dispute on this transaction! Dont use this company, you will have nothing but pain and suffering, this is a very dishonest company!

Took a trip to Cabo and our hotel Pueblo Bonito Rose moved us from their location on the beach and moved us up into the mountain resort instead. We were a family of 4 traveling with 3 other families all with children under 9. For two nights we shared accommodations that were not exactly child friendly since we were staying on a cliff. I called Expedia once we returned because the hotel said they would offer us a $450 credit. The rest of the families booked through Costco and received the refund no problem. When it came down to getting Expedia to call and request the refund they dropped the ball and told us they could offer us a 3 night stay at the same hotel. I told Expedia that we were unable to take the credit. I should add that I called 6 different times to get someone to help me but it was quite difficult to get them to actually help. I asked them to check the other families credit with the hotel so they knew that we should also get it. So now I'm trying to dispute it with our credit card company and they are actually trying to get it resolved for us. Our original travel was late December and it's been 3 months later with no resolution. My credit card company has better customer service than Expedia and I know they are working hard at getting this resolved. Just beware that if you book through Expedia and have issues they do not fight for the customer when the hotel does something wrong. Request the hotel to issue a credit right away than deal with Expedia because they will not help.

I am writing to you to thank you for the service that I had received on February 9th 2018 and how grateful I am that you were able to cancel and reimburse all my reservations without any hassle.
As I am sure you are very aware Chicago, IL had experienced one of the worst snowstorms since 2015 on February 9th 2018. I was scheduled to fly into Chicago OHare International Airport at 10AM from Pittsburgh, PA but had experienced six hours of flight delays followed by an overall cancellation of my flight. I had made a reservation through Expedia at the Whitehall Hotel (Itinerary #*******751) for three nights which had a fee of 275$ USD which was listed as non-refundable.
When I had made the call at the airport asking if there was anything I could do about my non-refundable reservation (perhaps receive some sort of voucher to use in the future) your customer service representative immediately assured me that they would speak to their manager to see if there was some way Expedia could look past the non-refundable bi-law and reimburse me.
Within fifteen minutes your customer service representative was able to get in contact with their manager, explain the situation and got an OK from Expedia to reimburse me. The next step was to contact the hotel and ask for their permission, this was done in a very efficient manner and I was only put on hold for roughly five minutes as they called the hotel and got their OK to reimburse me.
Three business days later I have been fully refunded and want to thank you for such excellent, prompt and timely service. You had made such a dreadful airport and travel experience somewhat manageable. I am so thankful for such excellent customer service from your company and look forward to booking with you again.

Please be careful, Expedia will book on your behalf without your knowledge!

Now I'm holding 6 air-ticket at same time, date & place but only for 3 person trip.

I booked hotels and flights to Bangkok on Expedia's website.
But at the end of the month when I received the credit card bill, Expedia charge me for the two bookings!
(One on 17. 01. 18 another on 18. 01. 18)

I told Expedia 17. 01. 18 that I did not receive email confirmation and OPT (one-time sales), I told them in 17. 01. 18 that I did not book.

Like other customers, Expedia said that the email was sent to me, but I don't remember that I received any emails, and that I tried to search for all my emails.
All the stories are made by Expedia, customers can only accept!

I call them for many time and I hope they do something. They only canceled 17 Jan hotels and the air-ticket asked me to talk to Flyscoot.
Flyscoot doesn't want to help me because the booking is thur Expedia.
Than I need to call back Expedia and they say will get back to me after a week
Expedia told me Flyscoot can't cancel and I have to accept the air-ticket.

I supposed to enjoy BUT Expedia just made me have the most bad experience.

Don't book thur them because when thing happen they will tell you Expedia is a agent that can't do anything

Twice in the last 2 weeks I have needed to make changes to my bookings with Expedia... first experience took 2 calls and 3 hours to make a relatively simple change.
Second, after 30 minutes the call was dropped... and they did not call back... AND there systems were not working probperly so they were needed ING to make manual calls to airline to make the changes... they never called back and when I called again they put me on hold and again the call was dropped after 10 minutes... REALLY NOT accpetable level of customer service... for a system that I have been using for years this degradation in customer service means that I am no longer using the service... just too awful!

(This was the only Hotel close to the Venue with 1 room left at this price)
I visually see the hotel deal I want at $141 per night. It reads "1 left", so I click Reserve. A new screen comes up with my bill with Red Letters saying "4 other people are looking at this room right now". Being the last room I didn't want to lose it because there is a time limit to purchase. I saw a $100 fee for "Grounds Fee" so I called the hotel and they said I would be reimbursed if I didn't wreck the place. I agreed on the high total (not having broken it down). I also had used my Expedia points and purchased insurance. Now the Timer is ticking down so I quickly enter my Visa number and click submit.
I get the room and the receipt but when I break everything down I see I didn't get the room for $141, I paid the $161! I wrote Expedia and they just wrote that Hotels can change prices at anytime. But Expedia read $141! They don't back their pricing! What is the point of going through Expedia if when you click the button you can get any ol' price and not the one they stated?
For $40, Expedia has lost my business permanently.