Expedia CAReviews 261

I work in expedia canada from Cairo, Egypt.

With my full respect, Sometimes it has very good packages and rates, but to be honest.
They dont give a $#*! about anything, they only care about getting money from custumers.
And i totally agree how unprofessional our costumer service and how non speaking english they are.
I actually my self dont understand anything from them.
Basically Expedia makes her call center in egypt because we Egyptians dont take much money like other countries.
I can say as an agent i take maximumly 300 USD per month.
So dont expect to deal with a professional company.
And PS:
Never use price guarantee option, they will make you pay the expensive rate without refunding you back.
And Good luck to everyone.
God bless us all from that type of services.

If something goes wrong with your flight or itinerary do not expect to be able to get in touch with anyone from customer service in a timely manner. 2.5 hours on hold until someone hung up on me and I missed my flight. No one reimbursed me and I paid an extra $500 to fly out the following day and lose a day of travel.
To add insult to injury, I have placed multiple complaints to customer service over the past 2 weeks with zero response. What a disgrace!
Needless to say, I will never be using Expedia again and I am a frequent traveler!

Just the day prior to me leaving for Bermuda, my wife and I call the property to ensure we were all set for vacation and the room will be available. The owner of the property nonchalantly informed us that our room had a leak and to call Expedia. We informed them of the issue and just simply wanted to ensure we had a place to stay. Six Hours later we were still without a room, but managed to speak to a Supervisor and Three Representatives to try to resolve a simple issue. It seems they are good when they just take your money, but when you need them to champion for you to resolve any issues with stay etc... they are a NO SHOW! - FYI - they managed to give me a refund in increments of 300 dollars and it will take weeks to credit back to my account.

I paid for a two way trip from Newark last week. We followed the instructions and called when we landed. We were told our car would arrive in 6 minutes. 15 minutes later (while waiting in 36C (102F) sweltering heat I called again and was told no car had been dispatched. It took an hour to finally get a car, and the car was DISGUSTING. A dirty van with garbage strewn all over and no AC. He took a route google maps said was 20 minutes slower and we arrived at the hotel after a grueling 1hr45min drive in a sweltering, smelly car. I immediately complained to Carmel and was told I would hear back in 24-48 hours. That was last Thursday and to date no one has contacted me. Expedia did not stand behind the service I paid for through their site either. The first guy I spoke to was fine, but his manager was rude. My suggestion is to avoid Expedia and avoid CARMEL. You deserve better.

If you can find a deal on a ticket through Expedia then that's cool, good for you. But be well warned, if you have any issue that requires their support you may find yourself very disappointed.

I made the mistake of buying a couple plane tickets that I needed changed. I contacted the airline and they had a policy that allowed tickets to be fully refunded within 24 hours, and were also happy to make the requested changed.

However they could not because the ticket had been purchased through Expedia and they directed me to speak with them.

And for the record Expedia clearly states their policy is that they will not add any charges for any changes to tickets, and will defer to the policy of the airline.

I called Expedia's support line, explained the issue, and then was put on hold while they tried to call the airline. After waiting a while I was advised the airline (that I'd just spoken with) weren't answering the phone.

Okay. A little odd.

I was advised that "offline support" would take over resolving my case and I should expect to hear back from them within 24 hours.

I never heard back from them.

I sent Expedia a couple more messages requesting an update and support.

I submitted the form to escalate the issue. According to their site they "review it and contact you within 72 hours".

I never heard back from anyone at Expedia. I have no idea if they tried anything but they certainly never tried to assist me.

We bought a second pair of plane tickets from another airline directly and had to leave our tickets unused. Complete waste of money.

Do not use Expedia if you can help it. You will be far better off going directly to the airlines and hotels. It may be a bit more work to research, but the cost is the same if not better. And most importantly the customer service is worlds better.

Expedia didn't just fail us with their customer service, they abandoned us altogether. We were their customer, we paid them for a product that could not be used. They completely disregarded their policies.

There is no excuse for that.

Extremely poor customer service, Terrible experience, never deal with Expedia again.
My flight has been cancelled 5 times.

I bought a vacation in Florida and I expected (after I paid using a credit card) to receive (as in the past) an invoice but after some time, the only information which I've got was the itinerary number. Using this, I logged into Expedia.ca website but to my total displeasure I could see that there was spelled just a total number and some tax number which didn't make any sense. When I've tried to contact Expedia Customer Service by phone, the waiting time was 50 minutes (no typo here) so I decided to quit and never use the services of this company anymore since there are much better options out there.

In Jan/2017I booked (a) Air Canada flight from Winnipeg to La Vegas and then (b) X hotel nights at the Stratosphere. The booking confirmation from the Stratosphere said I had window of x days in which to change/cancel the booking. When I tried to cancel the hotel through Expedia (couldn't be done on-line) my two separate bookings had morphed into a non-cancellable (without penalty, which equalled the hotel cost) "package holiday". I would have had to cancel both parts and then re-book, after paying the $200+ airline rebooking penalty.

I booked an Air Canada Vacations package Hotel+Flight from Ottawa to Liberia and staying in Hotel esplendor in tamrindo, Costa Rica. When we returned to Ottawa via Montreal, Air Canada cancelled our flight during the night of February 7th 2017. We tried to get Expedia to help us get the refund of the cancelled flight between Montreal and Ottawa but they told us that it's up to us to complain to Air Canada Vacations directly. Off course Air Canada and Air Canada Vacations kept finding excuses and playing with us like a ping pong ball. This is terrible for Expedia to take the money and not fighting for the right of its customers. AVOID USING EXPEDIA OR YOU ARE AT YOUR RISKS AND PERILS. Expedia is not a customer friendly company.

Terrible customer service. I wouldn't recommend Expedia to my worst enemy. They are absolutely horrible in terms of customer service and their ability to find the best deal out there. It apparently takes me 8 weeks to get a refund for the ticket too now. So yup, they basically stole my money for 8 weeks with zero remorse on the phone. They acted as if "what are you going to do about it" attitude the entire conversation. I have no idea how this company is still around and in business.

I tried to redeem my expedia credit voucher and they kept saying there were problems rebooking my flight. They made me wait over the for for over 3hrs and they kept saying that my rebooking was successful and then a few days later I would get an email saying that my transaction was cancelled. They kept doing this for almost 3 weeks and the price of my new flight kept going up, until the point that the difference that I had to pay for the new flight (from the airline in which I had the credit) was more than another flight from another airline.
They do not keep their word and have a horrible costumer service that is slow and inept. It is only good when you book a ticket and you do not have to make any cancellations or changes to it.

My husband crashed his foot after I've purchased an unrefundable 5-star resort. Although I knew it's unrefundable, I tried to explain our misfortune to Expedia. My phone call was answered in a few seconds. The representative Joe was sympathetic and told me to hold on line while he was making a phone call to the hotel. Few minutes later he told me the hotel was willing to fully refund me. Then he sent me a cancellation confirmation to me. Right away. Next day I found a full refund was credited back to my account. It's a big relief, especially in a stressful period. I appreciate Joe's thoughtful and capable services. And I will be a loyalty to Expedia.