Expedia CAReviews 261

I booked Orlando package through Expedia on 13 October 2019. I thought using Expedia will be a good choice since they will take of everything, but it turned out that Expedia does nothing if you have any problem or issue even if it is Expedia fault, you will never get a refund... it happened to me it was Expedia fault that caused to book two houses instead of one house. I was doubled charged without even know that I booked two houses until I got contacted by the property manager telling me they can't found two houses at the same area... was chocked as I never asked for two houses... called the Expedia customer services many times to explain the situation, but they are useless. They say it is not our problem and as the property was managed by third party... they rejected to refund the extra charge... my vaction was a nightmare because of this issue even before the vacation started. Just don't use Expedia as you will be. We even got adifferent house than the original one booked through Expedia.

Due to a medical issue I had to cancel I a little trip. Hotel, car and flight. I received notification that they cancelled the hotel and car, apparently they did cancel the flight but won't send me proof that they did. All I got was no refunds are allowed only a credit on a future flight.
I don't want either all I need is proof so I can claim this on my own personal travel insurance, but to no avail... so my insurance claim will be denied because of Expedia.
Will never use again.

They changed my stepmom's flight twice and we were never notified! When she got to the airport, she was told that her flight had been changed, meaning that she would miss her connecting flight back home. I immediately called Expedia and they advised me that I would have to call the airline and deal with them. I told them that I had made the reservation through Expedia and not the airline so they would need to fix this. I was transferred to the manager of customer service and I was telling him everything that was wrong and he said excuse me, I wasn't done talking". SERIOUSLY? You have an elderly women going to be stranded in a foreign country and you cant even listen to your customers worries... This manager clearly dd not know the basic of customer service etiquette. He dismissed my question when I asked him why did we not receive a notification of her flight being changed AGAIN! Never booking through Expedia again! They do not take ownership and responsibility and then leave you on hold for over 30 mins, hoping that you will hang up! Unfortunately, my dad is already booked with them to return next year but I will definitely ask them for a refund! This is ridiculous!

Worst. Rep names Johnny. I had 1200 credit and asked for comfort air canada ticket. He said its impossible but my ticket will include baggages and seat. Made me pay extra 416 for changing fee and tax. Ticket was worth 600 and he told me i will lose value. And i dont get confirmation email for another 10 hrs. Found out he booked me a wrong flight. I called back and they guna do case to see what they can do. Waste of 5 hrs. Never ever ever booking with expedia
Just book with hotels.com or airline directly. They scam you. They will just take money and get u lowest value ticket. And the rep Johnny seems like he doesn't know what he is saying
He was telling me my literary number back 3 times. All 3 times was diff # with 1 or 2 degit. How can I book my flight ticket with someone who cant read number clearly. Anyways I paid over 1600 dollars for just 700 dollars worth ticket. They made me lose 415 dollar value and charged me for 200 changing fee and 215 for tax. This is unbelievable. I regret so much for using Expedia. I always been booking all my travel package many years. After this funny and ridiculous experience. I AM PERMANANTLY delete my account. I HIGHLY RECOMMEND TO NOT USE EXPEDIA. You will regret it.

They don't work for you even though you booked through them. If there is a problem, they side with the airline and hotel. When you book through a travel agent and there is an issue with your booking, they usually throw in a freebie item to compensate the issue with the booking. They will do anything to keep you happy. That is not the case with Expedia. They will take your money and leave you stranded! I will never use them again.

Late last April I booked a 3 night stay in Montreal at the Hilton Garden Inn Centre Ville from August 15th to August 18th for which the determined night stay price was $ 237.50 a night plus taxes. We decided to cut our stay by one night because the weather was not really nice so when we did check out on the Saturday they proposed to send our invoice by email therefore saving us time and enabling us to hit the road quickly. A few hours later I received an email that included our two day total cost of $ 918.56 for a stay in a basic room with two queen beds, it was detailed as such, $ 357.93 for the room + $ 29.00 for the parking, $ 12.53 of Hotel tax (3.5%) + $ 55.48 of taxes for a grand total of $ 459.28 per night. Not quite the $ 237.50 plus taxes that was initially discussed was it?
Expedia.ca and that hotel NEVER AGAIN!

I booked two nights hotel via Expedia.ca and cancelled it immediately after booking as I found better deal somewhere else. The cancellation was done way before the deadline of getting full refund. I had also received an email from Expedia.ca confirming my cancellation and full refunds. However, I found that I was charged for the hotel cost. When I called Expedia.ca to complain about the charge, it took me one and a half hours talking to the third person who promised to give me a refund (I have to check if I receive the refund or not tomorrow). It is a pain in the $#*! that I have to forward them the email they sent me and sent them my credit card charge item... it appears that they don't have any records of customer's cancellation on their system. I will definitely avoid them next time.

Goat rodeo associated with trying to use an existing airline credit. Tried this on 3 separate flight credits. The process is call answered, put on hold to gather information, hold again to check with manager, hold again to contact airline since there systems show expired ticket even though its well within the 1 year from date of purchase, hold again to contact airline, final response that you need to contact airline directly. No resolution and 1.5 hours wasted. 3 different tickets same response. Once they get their $ you are out of luck.

I used my credit card for a Motel reservation, just to hold the room, but Expedia charged it to my credit card weeks before the actual Motel stay. On top of that they charged my credit card more than the actual price of the room. When I got to the motel, I couldn't stay there because the room stunk and the lady at the front desk was very rude, and there was alcoholics and drug addicts hanging around blowing their smoke all over the place. When I ask Expedia for help, they wouldn't do anything. They put me on hold for over 40 minutes and then when they finally answered, and found out it was me, they pretended that they couldn't hear me and hung up.

I booked with a piece of mind, as I read on the web page I can cancel within 24 hr. When I got a better deal on Priceline, I booked that flight and called 12 hr later to cancel the Expedia's one. They refused, saying the airline doesn't allow it and so I was forced to cancel the one with Priceline. Ineresting, since it was a flight with the same airline, leaving at the same time and yet Priceline could do what Expedia couldn't. Never again Expedia.ca!

Booked flights on the wrong days. My bad. Attempted to make changes, flight down was non refundable and a total loss. Flight back I was told was refundable worth 469$ when I went to cancel it I was told I could only get an Air Canada voucher. Ok. Then i was told the Air Canada voucher was only good for flights in the US even though I live in Canada. Ok. Decided to use the voucher for another flight through Air Canada from the US on the day previous for 325$. I was told that I would have to pay another 130$ out of pocket. I asked what about the 144$ difference in flight costs and they said that would be forfeited. So rather then re sell my more expensive flight on sunday and give me the cheaper flight on saturday they want another 130$ of my money for a total of 550$ for a flight anyone could buy off the street for 325$. Way to treat your customer. Would never book again. Use Onetravel.com or pretty much anyone else have had way better experiences.

On April 4th/2019 at 11:30 pm I went to book a hotel for April 6th/2019 in Spokane. Did that on the first page and on the second page it asked me to reserve. So on the first page it asked for the dates... so I punched in the date for April 6th/2019. I filled in all the information on the second page, including my Credit card info and reserved the room not realizing that the dates on the second page went back to April 4th/2019. First off, who books a room on the same day at 11:30 pm unless you're actually at the hotel? Nobody, but they took my money. And when I realized the mistake, it was like pulling teeth to get it refunded and the refund takes up to 10 days because it's a Visa! I don't know about most people but I just can't pull $130 out of my $#*! everyday to stay at a hotel for a night. So now I'm scrambling to get money on my card again to book a hotel for the right night... unbelievable! Never ever will I use that site again! Oh, and the $50 voucher they offered me for their website incompetence isn't any good unless I book that same night. Sorry no money to book because you took it

I was called by Expedia due to flight changes on my itinerary, I called and was on hold off and on for 2 hours to get things figured out - everything got figured out and went on my way.

2 days later I get an email stating 2 of my flights have been cancelled to get me from Vancouver to China and then China to Thailand, they never called just simply cancelled it off my itinerary. I called them to see what was going on and they let me know they had no indication of those flights ever existing. So finally 3 hours later I just end up asking for my money back on all my flights after they found the original receipt, they never sent me a confirmation of refund so once again called back today to be told I will not be refunded for 6 to 8 weeks which is when my honeymoon starts. They completely screwed me over and didn't even try to come up with any sort of solution when I initially called.

Its honestly not worth dealing with big corporations like this as they really could not possibly care less and the customer service is absolute garbage!

I bought a ticket on Expedia for TD from Accra, Ghana To London, UK On TAP Air, About 2 months before flight I receive an email from Expedia about schedule change, I think whenever airline change schedule they are allow you to cancel the booking for free. Expedia send out an email to TAP about a refund but never get any response back from them even after 15 days.
Another problem when I ask them to proceed with a refund they claim you would not get any because actual fare is only $60 and airline cancellation penalty is US$150, But I paid CAD$398 in total I bought many tickets in life I always get refund on the basis of full price minus penalty never ever get a refund on the basis of fare only, usually fare is less then taxes and fees if this is the case non one ever get a refund back. I hope Expedia will look in to this matter soon.