Expedia CAReviews 261

Goods:
Website is easy to use and does provide some competitive pricing
Customer service gets the call within 2 minutes so no wait time there for stating the issue

Bads:
I wanted to book a flight and use my credit from a cancelled fight. Took about 2 hours to accomplish that. Customer service representatives constantly put you on hold to 'verify'. Seem like they are not knowledgeable and this was with all 3 of them whom I spoke to. Charged my credit card twice. Had to call them back to sort that out for almost an hour.

Conclusion:
If you are simply browsing for price comparison or in an urgent need to buy a ticket maybe. But, in case you need to make changes or cancellations you will have a very unpleasant experience.

Expedia, where to start. If you are trying to modify or cancel a trip then you need to wait on hold while the expedia representative talks with the airlines or otherwise. They say that this is for security reasons, or whatever, which means you might find yourself in a hotel lobby waiting on hold with expedia while they try to call the same hotel lobby. You might find yourself looking the person in the eye who expedia should be calling, but their phone sits idle on the lobby desk. In the end you just end up paying for a hotel you don't use. Such is the story of my co-worker retold after telling him mine. Now my story is similar. My wife and I booked a trip to Cuba and then found out she was pregnant. Health Canada advises against travel to Cuba because of the risk of birth defects from the mosquito borne zika virus. I cannot call Air Canada directly, the tour provider, but need to call Expedia. But when I call expedia I end up on hold for countless hours. It is now 12:00PM. I am on hold. Again. I started my attempt to cancel the trip at 8:30AM and am still on the same phone call. This is the third day in a row of trying to cancel the trip and obtain a partial refund.

Poor Customer Service, and unreliable with credit card information- Should make you run away from them. I booked hotel with them for 5 nights with my canadian credit card and on expedia.ca and the hotel is in canada and the price shown is in CAD. But guess what, They charge the credit card in USD and I get dinged by 85CAD. Because the exchange rate that they used was crazy by any means and obviously the creedit card charges 2.5% on top for foreign exchange transaction. I called their customer support and the poor guy there ran back to helpdesk 3 times and all they could tell me was that they are sorry those were the exchange rates that day (0.795 USD/CAD) on Oct 22nd. I don't know where they get that data from but it is probably a month out or more. They were just lying. So the solution was to cancel the reservation and rebook. I agreed but now I have to pay the new price for the hotel. Funny enough there was not much difference but why should I pay for their mistake? Customer support guy calls the supervisor who refused to come on the phone and pretty much told him that ask this customer to F off :)) I don't have time for this. To summarize - I don't trust them with my credit card. I don't trust their customer service and they don't give a $#*! about their customers either. Reservation is cancelled, I will book elsewhere - there are plenty of vendors available. Too bad i cannot delete my account with them, but definitely never using their service ever again.

As long as everything is in place, it doesn't really matter which agency you book your trip with. It only comes down to pricing. Yet, that one time that you are in trouble, you will need real customer service, and that is what Expedia doesn't offer.
During a recent trip to middle east, we used the website to book a two week trip. Little did we know that there were two hotels with the same name and same rating in the same city. Upon our arrival we realized that we had made the booking to wrong hotel. We contacted Expedia right away and asked to help us move our booking to the right hotel. We expected to pay reasonable penalty for this change. Yet, Expedia didn't provide any support. After numerous calls and waits, we ended up paying for the entire two weeks at the hotel that we never even set our feet in. It was a true rip off. Stay away from Expedia. On the day of disaster, there is zero support from this organization.

My wife and I paid Expedia the full double-occupancy rate for an "all inclusive" trip to Mexico. When we arrived we discovered that we did not have our own room. I had to pay the hotel (again) so we would have a room, and assumed the issue would be easy to fix when we returned (I already paid Expedia... That's what "all inclusive means"; but NOPE! After a month of emails and hours on the phone, Expedia refuses to accept any responsibility. After doing more research, this seems to be their MO. Take money then ignore the customer until they give up. I can't believe how they stay in business?

Booked a car with expedia.ca and was directed to the most worse car rental company called ACE Car Rental (Verve Car Rental) in Las Vegas I ever experienced. The actual price paid has been doubled due to extra charges & fees and that Liability Insurance that you actually do not need because you are already covered by your personal car insurance plus your credit card insurance too. Expedia should not be having business with this car rental company probably run by scammers. You will have to take 2 shuttle bus before reaching their office in the street mall and you will wait more than an hour standing under a small waiting shed outside on a July Las Vegas warm days for the 2nd shuttle bus to arrive while other rental company shuttle bus has already picked their customers twice. When you finally arrived at their office you will see a long line up of frustrated customers and again wait for another hour to get the car that has no license plate no. And with less than a full tank. The counter lady was rude because she will not give you the car unless you pay that stupid Liability Insurance and fees that you do not need for an extra $15/day. I will never booked with expedia in the future.

Booked hotel stay in Gravenhurst Ont. 3 weeks in advance just to make sure we got a room. In the meantime I received a "price alert" from expedia for same hotel, same room, same dates $40.00 cheaper. I filled out submission form as directed with all the info they requested 3 times! Because each time there was something "not included" I was denied the "lowest price guarantee" each time. They do not honour the "lowest price guarantee" beware they are scammers.

The expedia canada agent (who i learned was based in Cairo) provided inaccurate advice and booked my trip based on that advice; the result was a missed flight and us having to purchase new air tickets altogether. On top of this what they said would happen in case of delays did not happen with the airline and the standards they refer to in terms of minimum time for connection dont even match the real standards for that airport or airline. Staff is very incompetent and unhelpful whenever you are facing a problem while travelling. Never again will use expedia.

I have been booking my trips with Expedia for the last 10 years at least. I fly and travel quite a bit. This time I booked a flight with condor airlines with Expedia. Im travelling with a baby and I was hoping to upgrade my seatjust upgrade. I called condor directly they keep referring me back to Expedia and Expedia keeps referring me back to condor. All I want is to spend more money on a premium seat and one week before my flight, I have not been able to do this. Its rediculous. I will never again book through Expedia. I will cancel my other reservations with them that I have pending. So disappointing.

I signed in to my Expedia account to book a hotel room for 1 night in Windsor Ontario. I chose a hotel and the advertised rate for the room was $70 Canadian. When I clicked to reserve it, all of the sudden the base rate of the room was $79.99. Taxes and fees were then added on to that bringing the cost of the room to over $90. I talked to Expedia, ca about it and they said it went to $79.99 because of taxes and fees but those were added later so this was not correct. I spent 15 minutes on the phone trying to get an answer to the question of why the rate went from $70 on one page to $79.99 on the next page. No answer was given. This is false advertising in my opinion and I will not use Expedia anymore.

We have taken many trips that we booked through Expedia. All have gone well, but a recent set of experiences has caused me to decide that I will NEVER book with Expedia again. If anything goes wrong, you will receive terrible customer service and all employees have clearly been instructed to do as little as possible to solve customer problems.

Called expedia.ca to rebook flights using a voucher from a previously canceled trip. Took seven hours speaking with a variety of agents, being cut off and having to await a call back. Lied to about policy (other agents later offered the same service that previous agents said was not possible). Thought my ordeal with Expedia was over. WRONG! They did not inform me that the outbound flight I had rebooked was canceled. Fortunately I called the airline a couple days before travel to confirm wheelchair service. Otherwise we would have arrived at the airport without a flight. Called Expedia again. Took two hours to be told that it would cost $900 more than what both Expedia and the airline were advertising. Ended up booking the flight myself directly with the airline. Wrote a complaint to Expedia. Quickly received a response asking that I call customer service to discuss compensation - provided with a case number and asked to speak with a higher department. Two hours later when I questioned the meager $200 coupon they were offering the offer was withdrawn and I was told they would do nothing.

Expedia draws you in with advertised low prices - BUT prices advertised are not always what you're expected to pay. I booked two (2) rentals on the Expedia site and then (just because I had a nagging feeling) I called the actual Rental Company they were fronting for. The Rental company said they would NOT rent the car for the posted price. The price they quoted did not include Insurance. I explained that I had insurance on my Credit Card and that the website stated the Liability Insurance was included in the price. They looked up the confirmation number and said NO insurance was included in the price. The ACTUAL PRICE was DOUBLE what I was quoted on the site. Buyer Beware. I finally worked a deal with the Rental Car Company - NOT Through Expedia.

LEARN FROM MY MISTAKE PLEASE-I booked my first and last trip through Expedia today. I called the 1-800 number (Philippines call centre) because I thought it would prevent me from making any mistakes in the booking. It took 30 minutes to book the trip and 4 hours (along with various calls and speaking to 5 different people) to fix the mistake that the booking agent made (ie he entered the wrong name on one of the tickets, even though he spelled all the names out for me... how do you do that?). They re-booked our flights 3 times because they kept getting the names wrong (FYI-names aren't that difficult, and all last names were the same, but they kept getting 1/3 last names wrong?) During that time the flight price went up over $100 US dollars... they offered me a $25 coupon-they finally agreed to $100 coupon which still hasn't been emailed to me.
I called the airline to ensure that the booking information was correct because I was so doubtful after dealing with Expedia, and the airline said Expedia didn't book the seats on the plane and should have... I've just paid another $100 US to book the specific seats with the airline... I AM DUMBFOUNDED BY THE DISORGANIZATION, REPEATED MISTAKES AND EXTRA CHARGES I INCURRED DUE TO THEIR MISTAKE... after 7 hrs on my day off, and an extra $200US dollars, I think I actually have the tickets we want... I should have called American Airlines directly