Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Exoticca

Exoticca

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Exoticca is an online tour operator made up of passionate travel experts whose goal is to help travelers worldwide fulfil their dreams.

Our in-house experts carefully craft extraordinary travel packages at never before seen prices to give you a truly unforgettable experience.
Traveling with Exoticca means you can visit the farthest corners of the earth at the click of a button, thanks to our innovative technology and simple booking process.

Our long term partnerships with trusted local providers open doors to places you never knew existed, so that you can travel far and care-free.


How would you rate Exoticca?
grey stargrey stargrey stargrey stargrey star

Exoticca Reviews Summary

Exoticca has a rating of 4.2 stars from 275 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Exoticca most frequently mention tour guide, great experience and free time. Exoticca ranks 16th among Travel Agency sites.

service
92
quality
191
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Ginger Z.
Unfollow Ginger Z.
Share Review
Report Review

Tour guides and driver great
March 13, 2025

Should not have two different speaking groups on same bus with no toilet. The Spanish was rude and spoke the whole time when our tour guide was speaking and we would be quiet when there's was speaking. Too much people on bus our English group got very sick diarrhea, vomitting, headaches

Date of experience: March 3, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Ginger H,

We are sorry that your experience didn’t quite match your expectations. We would like to know more and assist you, we will have a dedicated agent reach out to you about your experience.

Again, thank you for your feedback!
Regards,
Exoticca

Indiana
1 review
0 helpful votes
Follow Christopher G.
Unfollow Christopher G.
Share Review
Report Review

We were a little nervous about going to Egypt, but now after going, it was definitely worth it! We didn't feel uncomfortable as the guides and people assisting were right there to help every step of the way. Our tour guide Muhammed was excellent! He answered all our questions, and was very knowledgeable on all the excursions! We definitely got an education on the history of Egypt. The pyramids, the Temples, and other excursions were incredible and fascinating! It was quite an Adventure and would definitely recommend it to others.

Date of experience: February 28, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Christopher,

Thank you so much for the feedback, we are so glad you felt comfortable and had such a great experience exploring Egypt. Muhammed is truly an amazing guide! We’d love to have you join us on another journey soon!

Regards,
Exoticca

South Carolina
2 reviews
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Great trip to Egypt
March 10, 2025

The trip was very hurried and fast pasted. Start times were every early. Accommodations were great except for the first one which had no heat no A/C. The guides were very good especially Mohammad.

Date of experience: February 28, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Thomas,

Thank you so much for taking the time to leave us feedback and we hope we can welcome you on another trip soon!

Regards
Exoticca

California
1 review
0 helpful votes
Follow Edwin N.
Unfollow Edwin N.
Share Review
Report Review

Tour of Spain 2025
March 9, 2025

Overall, the tour was great and well organized. Hotel choices were excellent. The bus tour could have been better had it not for some tourists who were so loud inside the bus without regards to others who wanted some peace, especially for long trips. The coordinator could have provided some bus guidelines at the start of the bus trips.

Date of experience: February 18, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Edwin,

We are so glad you had a positive experience with Exoticca. We appreciate your feedback regarding some members of the group but are pleased to hear that overall you were able to create some great travel memories!

Regards,
Exoticca

Wisconsin
1 review
0 helpful votes
Follow JEANETTE L.
Unfollow JEANETTE L.
Share Review
Report Review

Overall we were pleased with our experience. Our tour guides were excellent.

Date of experience: February 24, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Jeannette,

We’re glad that you enjoyed your extraordinary Exoticca travel experience! We hope this means we can welcome you back soon.

Regards,
Exoticca

Canada
1 review
0 helpful votes
Follow corinne A.
Unfollow corinne A.
Share Review
Report Review

Most of the trip was great! Saw lots of great places: several safaris that were amazing (lots of African animals). The hotels were very nice (clean, comfortable and safari-style). Food was great. Tour guides were on time, cheery and informative.

Date of experience: February 26, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Corrine,

Your feedback made our day! We are ecstatic to hear that you had a great time on your trip to In South Africa and Zimbabwe. We are sorry to hear about the issues you faced upon check-in and this is snot the level of service we expect for our customers. We will reach out directly to you regarding this. However, we are so pleased that despite this the rest of your tour was so memorable! We can’t wait to welcome you back for another fantastic experience.

Regards,
Exoticca

Canada
1 review
0 helpful votes
Follow Debbie S.
Unfollow Debbie S.
Share Review
Report Review

Beyond our expectations
March 5, 2025

Our trip to Morocco was beyond our expectations. Our guide Yousef and driver Rasheed went above and beyond. Everything went smoothly- beautiful country. We will book again with Exoticca.

Date of experience: February 9, 2025
Customer Care R. — Exoticca Rep
over a year old

Hi Debbie,

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Regards,
Exoticca

New York
1 review
0 helpful votes
Follow Marilyn L.
Unfollow Marilyn L.
Share Review
Report Review

No complaints!
March 5, 2025

Everything from the price, to the logistics, to the communication, and quality was great. Will definitely be booking another trip!

Date of experience: February 22, 2025
Customer Care R. — Exoticca Rep
over a year old

Hi Marilyn,

We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!

Regards,
Exoticca

Florida
1 review
0 helpful votes
Follow Zanoni L.
Unfollow Zanoni L.
Share Review
Report Review

AMAZING!
March 1, 2025

Exoticca took very good care of us and provided an experience we will never forget. Where we went, what we saw and what we did, was a once in a lifetime experience. I had several people reach out for information after viewing my posts on social media.

Date of experience: February 19, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Zanoni,

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

Regards
Exoticca

Massachusetts
1 review
0 helpful votes
Follow Donna P.
Unfollow Donna P.
Share Review
Report Review

Excellent Travel Experience
February 28, 2025

We just returned from a 9 Day Adventure in Egypt booked through Exoticca. What an amazing experience! We couldn't have been more pleased with the personal attention we received at each step of the tour. We were able to enjoy the trip and not worry about logistics. Exoticca took care of every detail no matter how small.

Date of experience: February 8, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Dona,

We’re humbled by your support and look forward to being your preferred choice for extraordinary travel experiences in the future.

Regards,
Exoticca

Minnesota
1 review
0 helpful votes
Follow Lynn and Dane K.
Unfollow Lynn and Dane K.
Share Review
Report Review

We had an amazing trip to Portugal!
February 26, 2025

Right from the very beginning, Exoticca made it very easy to plan a very spontaneous trip at the first sight of their advertisement for a trip to Portugal. What made it even more inviting we the ability to book flights from our home state of Minnesota. Normally flights on these package trips are not available from Minneapolis. We booked our trip only weeks before our departure date and found all the information we needed on the Exoticca app, all detailed about our specific trip. Flights, hotel stays, and a guideline of our itinerary were all in the app. Once we arrived, we found it very easy to find our Exoticca representative at the airport for our ride to the hotel. We highly recommend adding on the ability of an early checkin to our first hotel as we were able to get into our rooms hours before the normal checkin. After we rested, we were going out to explore Lisbon and find lunch while the rest of our tour group was just checking in. The next day we met our guide, Eduardo, and he took care of everything we needed, questions we needed answered, and provided us with his knowledge and approachable, relaxing ways. Each day we had sufficient 'time on our own' to find lunch/dinner, explore our surroundings, and relax and rest up for the next day. This was our first "bus tour" and we found it very enjoyable after having thought we would usually prefer to be on our own. With this tour, we were able to see so much for of what Portugal has to offer with the expertise of an excellent guide and a very talented bus driver, Sergio. We will definitely be traveling with Exoticca again!

Date of experience: February 5, 2025
Customer Care R. — Exoticca Rep
over a year old

Hi Lynn and Dane,

We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know.

Regards,
Exoticca

Florida
1 review
0 helpful votes
Follow JoAnn A.
Unfollow JoAnn A.
Share Review
Report Review

Outstanding Tour Company!
February 24, 2025

I have been on two tours with Exotica, both were expertly planned and executed. Guides and drivers were knowledgeable and welcoming to their respective countries. I have another trip booked already and am looking to add a 4th. Love this company!

Date of experience: February 4, 2025
Customer Care R. — Exoticca Rep
over a year old

Hi Joann,

We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

Regards,
Exoticca

Canada
1 review
0 helpful votes
Follow Mark E.
Unfollow Mark E.
Share Review
Report Review

Great intro to Costa Rica Pura Vida
February 24, 2025

Great accomodation, great transportation, friendly and informative drivers, and passionate tour guides made for an enjoyable first trip to Costa Rica

Date of experience: February 3, 2025
Customer Care R. — Exoticca Rep
over a year old

Hi Mark,

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Regards,
Exoticca

Canada
1 review
0 helpful votes
Follow Beverly E.
Unfollow Beverly E.
Share Review
Report Review

Exotica
February 23, 2025

My husband really wanted this trip and enjoyed it.

Date of experience: February 13, 2025
Customer Care R. — Exoticca Rep
over a year old

Hi Beverly,

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Regards,
Exoticca

Texas
1 review
0 helpful votes
Follow Fernando H.
Unfollow Fernando H.
Share Review
Report Review

Trip to Machu Picchu was awesome.
February 21, 2025

I had always wanted to go to Machu Picchu. After receiving a couple of emails about the trips offered to that part of the world, I decided to take the trip. This was my very first time relying on a company to do the work for me in relation to set everything up for the trip. So I was not sure what to expect.
The trip was awesome, very well organized and we were always informed about what it was coming next.
In this trip I did not do any extra excursions, I guess what it comes by default is enough really for the days we were there. That left us with some time to explore Lima and Cusco by ourselves and go wherever we wanted to go.

Date of experience: January 29, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Fernando,

It sounds like you had an amazing experience fulfilling your dream of visiting Machu Picchu! I'm glad the trip was well-organized and gave you a good balance of guided activities and free time to explore on your own. Thank you for the 5* review!

Regards,
Exoticca

Canada
1 review
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Share Review
Report Review

Amazing Trip
February 21, 2025

Wonderful trip to the Galapagos. Guides were excellent and informative which enhanced the whole experience. Just enough tours and free time so you didn't feel continually rushing from place to place.
Only downside were flights. Airlines were very basic and didn't even provide free coffee or tea. Seats were narrow and crammed, even on long distance flights.

Date of experience: February 11, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Barbara,

Thank you for sharing your experience! We're thrilled to hear that you had a wonderful trip to the Galapagos and that our guides helped make it an unforgettable experience. We strive to provide the right balance of tours and free time, so it’s great to know you appreciated that.

We’re sorry to hear about your concerns regarding flights and single traveler pricing. We understand how important comfort and fair pricing are, and we’ll continue working to improve these aspects. Your feedback is invaluable, and we appreciate you bringing it to our attention.

We hope to welcome you on another adventure soon!

Regards,
Exoticca

Virginia
1 review
0 helpful votes
Follow Fero M.
Unfollow Fero M.
Share Review
Report Review

Try the Egypt trip, it's worth it!
February 19, 2025

I cam back satisfied with my choice and trip to Egypt. Our guide was very knowledgeable and explained everything very well.

Date of experience: February 6, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Fero Z,

Thank you so much for taking the time to leave us a 5-star review.

Regards,
Exoticca

Canada
1 review
0 helpful votes
Follow Terry N.
Unfollow Terry N.
Share Review
Report Review

Ecuador, the Amazon Basin and Galapagos
February 17, 2025

Accommodations were good and included food was local and excellent. It was good that we had some free time in Quito and San Cristobal and were able to organize excursions that matched our activity desires. We made all our connections with our flights but one of the connections was tight (we carried on our luggage). Overall a great father/son adventure trip!

Date of experience: February 7, 2025
Customer Care R. — Exoticca Rep
over a year old

Hello Terry,

Thank you for sharing your experience with us! We are thrilled to hear that you had a great time on your trip to Morocco. We hope we can welcome you on another adventure soon!

Regards,
Exoticca

California
1 review
0 helpful votes
Follow Ellen K.
Unfollow Ellen K.
Share Review
Report Review

Cities, Moonscapes and Mystic Easter Island in the summer month of January. A nature trip of extreme environments, arid desert, volcanoes, mountains, and a lush tropical island and how past and present indigenous cultures cope with these challenges. It is a trip for very active adults who have more than a passing interest in geology, ecology, archeology, and astronomy. For those, it is well worth your time. Be aware that there are extensive hikes, uphill climbs on sand and rocks, and high altitude tours (>14,000 feet) in the Andes. The trip consists mainly of day and night planned and optional excursions with bilingual guides using Santiago as a way station. The city part is negligible and this is not a foodies trip although you can get good food at reasonable prices at all locations. The hotels are appropriate for their setting with WiFi, room fridges, and modern remote controlled AC and bathrooms, however the quality of the buffet breakfasts varied significantly. Exotica uses WhatsApp to direct you, especially with the airports and transfers, which can be a challenge. In all it is an unusual location: Chile has the driest desert in the world, the clearest night sky, the combination of mountains and volcanoes next to the desert and an island of lush vegetation and pristine ocean inhabited by local natives and archeologists. Be sure to bring sunblock, sun hat, walking poles, rain gear for the island, and some fluency in Spanish.

Date of experience: January 23, 2025
Customer Care R. — Exoticca Rep
over a year old

Hi Ellen,

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

Regards,
Exoticca

New York
1 review
0 helpful votes
Follow Alvin P.
Unfollow Alvin P.
Share Review
Report Review

Great trip
February 13, 2025

Trip was very organize. Hotels are close to public transportations. Instructions are clear and very organize.

Date of experience: February 3, 2025
Customer Care R. — Exoticca Rep
over a year old

Hi Alvin,

We are so glad you had a positive experience with Exoticca. Your support is invaluable to us. Looking forward to seeing you again soon!

Regards,
Exoticca