ExoticcaReviews 268

Wife and I had a great experience. We are not complainers and early wake ups are not a problem for us. We wanted to pack in as much of Peru as possible and that we did. We did not upgrade hotels but they were more than adequate, although next trip we may upgrade just for the location of the hotels. While in Cuzco, we were more in the industrial area, and it's probably worth upgrading if closer to downtown. Beware of other reviewers on here. We were put in differnet groups and had complainers in each group. Some tried to cancel tours with no notice because they were too tired, and others wanted to be hand held the entire time to which they should have paid for a private tour at that point. This was a group tour, and that added to the fun in my opinion because we were able to meet differnet people from around the world. Tour guides were always on time and very helpful even outside tour topics. Highly recommend and will use Exoticca again.

A trip well organized and well delivered by Exoticca, at a very competitive price. The accommodations were as or better than advertised. The on location organization was flawless and very flexible to adapt to changes in schedules by third party vendors i.e air carriers and rail. Finally a very personalized approach during all the trip made for a great experience.

Make sure you notify customer of airline cancellations

I was so pleased to comforted to have Andre and Daniel touring me around their beautiful country. They were both so friendly and excited to share with me. I was traveling alone and they made me feel included and welcomed into the trip. I saw them go above and beyond their duties several times to ensure everyone on the trip felt cared for and safe.

We really enjoyed our trip. Whilst it was busy travel times were not too much. Lifts arrived right on time and staff were very helpful through the whole trip. Guides were great and couldn't do enough to help.

Sugar Loaf day trip got cancelled without any notification

Excellent activities, organization, and wonderful lodging.

The tour was nice but the flight is too long. Connection time is too short.

Avoid, Avoid, Avoid! 'Exoticca is not proper travel agent'. ALL external Flights were changed, multiple times and with huge delays, waiting in between, and cancellations. Exoticca were of no assistance, they just refer you to talk to the airline personally. I do not need a travel agent for this I could have just booked better flights myself. Changes made less than 12 hrs before departure from the UK.
The flights advertised on their site do not represent the reality. 16 hrs to get from Bristol to Cairo (normally a four-hr flight) with two stops (one advertised), Cairo to Bristol 20hrs (two stops) and lost luggage as a result. I would not recommend as you are stressed when you arrive and stressed when you get home. Combined with very early starts from 3am to 5am every day.
The three days onboard 'cruise' is one day cruising, two days accommodation on the boat which is docked and joined to two to four other boats, which you walk through to get on land! Food onboard is positively average. Only one of the advertised hotels were superior, the others were remote (taxi to any shops or restaurants) and distinctly average.
Too much talking and restrictions from the guide, who was extremely knowledgeable, but did not take into consideration the guests need. No attempt to get to know our names, even though we were with him for 7 days. We were treated like high school students.
Very slow and longwinded allocating rooms at destinations too.
Meet and greet and collection from Cairo airport was exceptional from Planet tours.

I gave Exoticca a trip deposit over $1500, and after supposedly confirming my reservation, and after clearing my work for my vacation, about two weeks before the departure date, Exoticca canceled everything for me without my approval and kept my entire deposit. No vacation, no refund, no service.

There's no way to contact Exoticca while traveling. There's no help. I have been trying to get some real agent to talk to and there's none. I have paid for superior hotels and they put me in the hotel which doesn't qualify for 2 stars
Please see the pictures

Impossible to contact customer service with any question. Strongly recommend NOT using this company, you will be very disappointed, unless less you like drama in your life.

Do not use Exoticca for any travel plans. My recent experience in Jan. 2024 has been miserable. They answer the phones quickly to book your travel and take your deposit but after that don't expect any customer service. I called 53 times and NO ONE ANSWERS THE PHONE! As a result, I placed my account in dispute with my credit card company. Exoticca disputed the charge and went back to their " terms and conditions" section. What a bunch of mumbo jumbo. Stay clear of this very shady operation. You will be better off with another travel company..

I was provided misinformation regarding payment and response rates. They do not have the staff to respond in a timely manner and when they do respond the question is not answered. Do NOT book with this company.