Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
I thought after Hermes was rebranded as Evri, that they would draw a line under the horrendous experiences suffered by thousands of customers (including myself), that they would have learned from the mistakes of the past and with a theoretically clean sheet they would rebuild business to be reliable, efficient and pleasant to work with. In reality it turns out they have done the exact opposite. Their systems and staff continue to perpetuate the characteristic Hermes nightmare born of incompetence, lack of empathy, willingness to misinform, lie and basically fail to provide the service they puport to offer whilst all the while making the experience as annoying an unpleasant as possible for their unfortunate victims. I am still waiting for the parcel they assured me was being delivered during a 2 hour slot four days ago, and then again the next day, and then some time later that day, then again some random time yesterday and now today it seems they might deliver it or they might not, I think probably not because the tracking today indicates that it it is not even on it's way. I suppose this is a little bit better than been told it definitely will arrive today and then nothing (as has happened on all of the past 3 days), but it is still frustrating, especially as there is now no other good day to deliver it. I contacted them and was told I would get a reply within a few minutes. They eventually replied the following day saying they would contact me the following day and then they did the same againafter whilst completely failing to achieve anything other than to tell me that the parcel is larger than they thought it was (it's probably about 1 metre long - and presumably exactly the same size it was a when they collected it last week). It has since proved impossible to contact anyone or get even a vague idea of when the parcel is likely to arrive now, if ever! They clearly have deliberate policies in place to make things a awkward for customers as possible. Apparently they don't actually have a suitable vehicle available to perform the delivery but they will not even allow me to go and collect the parcel from the depot. They even informed the sender of the parcel, and me that they completed the delivery of the parcel to my address four days ago, which is simply a lie.
I'm sure some people get their parcels on time, though I have yet to hear of anyone who has had a good experience with Evri. Why even have tracking if it is completely inaccurate and unreliable?
I am writing this to tell you that Evri has proved to be unreliable, unprofessional and uncaring. They have cost me money and time so I hope this costs them the customers they don't deserve, as well as protecting those potential customers from having to suffer the disgraceful unprofessionalism of these cowboys. I suppose they might be a good delivery service for compulsive gamblers who enjoy the thrill of waiting and waiting, and guessing whether tracking information is truth or lies or whether or not their a parcel will arrive today or ever!
Update: At last a glimmer of concern. Evri have been in touch to assure me that they have undertaken an extensive search for my valuable parcel. Unfortunately they have concluded that they have "mislaid" it. They have no idea where it is but they are sorry!
My parcel arrived empty, small hole in the side where an employee has stolen my items and can't even get speaking to someone from customer service. Tried with the online Agent but it just sends me around in circles. I'm disgusted with this company. Much be the worst out there.
The customer service Is totally useless
I cannot have my parcel at home because their couriers are not able to use even Google maps
Iost a parcel of 100 pounds just because I cannot communicate with them in anyway
When I try to use their chat box they cannot recognize my postcode
They pretend on phone to have the track number that has got letter (and I cannot dials letter even I tried to apply the T9 method) their email is broken
It seems they are just keeping the parcel for them
Stole my parcel and their communication is poor no number to reach out and the BS run around taking peoples things is just crazy
This is the worst delivery company in the world. The courier left my expensive parcel in the communal entrance of my building where hundreds people walk in and out everyday without even trying to call me or take the lift to knock on my door.
As result my parcel was stolen.
This is the third time that happens the first two I didn't give too much importance as they were cheaper but this one was over £200 purchase and very important. From now on I'll buy online only from sellers who don't use this company for delivery.
Be sure to use Evri.
Non existent customer service. Fail to deliver. Fail to update. Endless bot circles.
Don't forget to let the CEO Martijn.deLange at evri.com know about his great management of what is essentially, a mafia style of capitalism. "You got a problem, well, screw you."
Worse company on the planet and beyond. Even E.T from the movie would be appalled if he was to shop from space and finding out Evri is in fact the demonic hermes rebranding to save the day and to continue robbing and letting down ustomers.
I am quite worried now, reading about all these factual Halloween horror stories from *THEY" most evil delivery company of all times. They used to make my life a living hell back in the days. I will from now on make sure to find out with suppliers whose Ivry delivers with. (Saves you time and if not a lost/stolen parcel).
They failed me today, It looks like I'm just going to ask wiggle for a refund tomorrow. Evri marked my delivery as rescheduled? And yet, they kept on changing /updating it from 1pm to 5 pm. I'm pretty sure that their couriers, fail customer from up and until 8 pm. They wasted my day by doing so. It frustrated me further more. I will follow up update tomorrow.
Ps: Oops! Looks like another parcel gone missing.? Intresting
Absolutely the worst delivery company. I should have received an item 'next day', but it took 5 days. Updates were close to non-existant, the Evri website is broken in various different ways. We had moved by the time the item was delivered, told the delivery person to return the item, but he still left it at our old address, creating further problems. Utterly useless and unhelpful.
Thieves and absolute disgrace to the whole parcel delivery industry - you should be ashamed of yourselves. I will never use this service again. Not only did my high value parcel has gone missing the second the driver picked it up, it is impossible to speak to anyone from this sham company to get any help. I tried calling, emailing, using their website service and you are dealing with chatbots. I was emailed upon my chasing initially that my parcel havent been picked up (although their tracker clearly stated it has been on the same day I dropped off!) I was promised I need not to do anything while they sort it and put it back on track to collect and deliver or I will get a call by 10am next day. Nobody ever called me after numerous requests asking to call me. They now sent an automated message to say my parcel is lost and I need to fill out lost claim form. The link to this form doesnt exist and I am suppose to fill it out within 14 days. It is a high value item I was sending insured through them to a customer, which not only makes me loose the earnings, get bad review and zero future business but also leaves me out of pocket with zero resolution with Evri. Avoid this company at all cost to save your the stress, time and money loss.
Worse delivery company ever waited at home all day and didn't deliver went out to greet the driver they said they never had a parcel for me then they took a picture of my road and updated the tracking with missed delivery
Do not use these cowboys
Hermes changed there name because of very bad reputation and with Evri it had gone worse
Evri used to be very good but I think they're employing lazy staff because now it's pot luck if you get your goods what a waste of people's time. Will not have anything to do with this company. Goods got stolen cheers Evri.
No Star's.
I have seen a company that provides a useless service. I will put all the proofs Internet in the future.
Disappointed.
I request any person or organization not to work with them.
I am only giving them a 1 star because it won't allow me to give 0.
They have consistently refused to deliver a package, I believe the driver simply doesn't want to carry it up the stairs so says "couldn't deliver." I have been at my apartment to ring people in, or even help carry it, for 3 days, and they've said they've tried for 3 days to deliver and have failed. This is impossible as every other package gets here fine. I know the ringer works. I know it's easy to find. They're choosing not to deliver.
Their customer support doesn't exist. I can't get through to anyone, I've tried chat bot requests, sent emails, called, and there is no way to speak to a human being to actually solve my problem.
This is, by a wide margin, the worst delivery experience I've ever had.
Rec'd an email saying by parcel was successfully delivered, to the address given (a large office which has a open reception from 8am - 6pm). When I checked the photo, it showed the parcel was posted though some random residential doorway. When I enquired through the awful chatbot I rec'd a response that said that my address wasn't open (incorrect) and that my neighbour agreed to receive the parcel (incorrect it was posted through letterbox). They were unable to state the address where they posted the parcel but "the GPS shows the delivery driver was in the area" so none the wiser where my parcel is. Awful delivery service with the added dismal customer service. Avoid them if possible
Keep texting regarding multiple items that vanished in the depot with no answers, customers angry impacting my business and this company can't even reply to acknowledge the issue... Hermes was but this rebranding is even more
This time several items on the same order number, but only a small parcel acutally arrived. The expensive bulk of the parcel did not, even though shown as delivered. Then hours trying to find out from merchant or Evri is the parcel has acutally been sent.
Ive lost 6 expensive items in 3 months. Then days spent trying to find out where the parcel is. Hermes changing their name isnt going to make them any more efficiant
Multiple items simply vanish in thin air but Evri don't even notice till you tell them, then your query simply vanishes just as quickly despite promises and assurances. They claim they are achieving 99% of deliveries out of 700 million annual items. So they are loosing 7 million parcels a year. Thats one every 4 seconds round the clock. All these parcels MUST be somewhere. Theft is the only explanation.
Never again will I purchase from a company thats uses Evri. Its never easy getting anything from them.
You get tracking information the next day telling you that they tried to deliver your parcel yesterday.
Unless you are hermit and dont go out any other delivery company would be better.
According to driver Tomas Higgins, I wasn't at home when I was at home, all day!
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3 times now Evri has just thrown my parcels over the back gate and the other day left it outside the gate on a public foot path, The driver sent to photo as proof of delivery, the parcel was not there when i went outside it had been stolen when i emailed Evri it went to an admin for approval and subsiquently was not approved im fuming
