Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
AVOID AT ANY COST! My parcels are always lost every time Evri is the courier! Their customer Service is awful! Instead of helping with a query they just mess up the delivery! I escalated this and even the executive office doesn't help! But they lied to you. AVOID!
Update on your parcel
Good morning Gordon,
I'm Claire and I'll be taking care of your delivery enquiry.
Firstly I'm sorry we haven't delivered on time for you. I can see the reason for the delay is that the parcel missed the connection to the courier.
We are aiming to get your parcel back on track and delivered today.
I'll check first thing tomorrow that your parcel has been delivered. If it hasn't, I'll be in touch before 10am.
You don't need to do anything. I'll look after things from here. If you have any questions you can reply to this email & I'll be happy to help.
Kind Regards,
Claire
Evri Customer Services
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That isn't true is it, our parcel was already attempted delivery at our house on the 17th June, and they left a card say they would reattempt it next day, we have a doorbell video of him trying to deliver you had all week to reattempt but never once did you try,
We have waited in all day today for the delivery you promised but still no show, where does this company get off lying to customers and providing a very very poor service?
So what can we expect now, Another lie?
EVRI steal/damage/lose/delay EVRI single parcel, no matter which retailer sent it out. I am always filled with dread if EVRI are the courier and now refuse to buy from retailers that use these inept incompetent clowns. The bottom line is this: They pay the drivers about 40p per package, thats the simple answer.
Evri is a joke. I have waited on an international parcel (promise 7 days) for 51 days and the automated chat, and telephone (no not a human) automated system just goes round and round in a perpetual loop promising next working day updates. Guess what, no updates. I cannot get in touch with a human anywhere, so this loop seems to go on forever.
On 22nd June 2023 I was waiting for a delivery of a purchase made on amazon. I was at home so the driver could buzz for me to go down and pick up my parcel but he preferred to leave the parcel on top of letterbox. When I checked my email inbox about 45 min after the stated time of delivery, I noticed that an email stating that my parcel had been delivered, went downstairs to check, the parcel wasn't there. If only the driver had buzzed me I would had my parcel. Many times when the parcel is delivered, it comes with torn packaging like if someone is checking the content of parcels.
Rebranding was utterly pointless when there is no effort made to improve customer service.
Yet again parcel has been lost, yet again no response to emails or messages. They treat parcels and customers with the same contempt and disregard they always have. At this point I actively avoid suppliers who use Evri as they are so unreliable.
I am utterly disappointed with the abysmal service provided by Evri, a delivery company that claims to be professional and reliable. My recent experience with them has been nothing short of a nightmare. I entrusted Evri with the delivery of my valuable BenQ Mobiuz monitor worth £500, and it has been 12 agonizing days since then. To add insult to injury, the tracking information shows that the monitor is still stuck at the sender's local depot.
Frustrated and concerned about the whereabouts of my expensive package, I decided to contact Evri for an update. To my disbelief, they informed me that the monitor had been erroneously sent to the wrong part of the depot during scanning and couldn't be located. This raises serious questions about their incompetence and lack of proper handling procedures.
Initially, they had the audacity to offer a measly compensation of £25, along with the delivery cost of £6.90, as if that could even come close to compensating for the loss of a £500 monitor. However, my hopes for even that minimal compensation were quickly shattered when they nonchalantly declared that they do not cover monitors under their compensation policy. This sudden change in their stance seemed suspicious, as if they were deliberately avoiding liability due to the item's high value.
Seeking a resolution to this distressing situation, I politely requested to speak with a manager or director, only to be met with a shocking response. Evri outright refused to provide me with any contact details or means to reach out to higher authorities within the company. This lack of transparency and accountability is deeply concerning and only adds to my suspicion that something more nefarious might be going on behind the scenes.
It is disheartening to realize that this is not an isolated incident but rather a recurring problem with Evri. Astonishingly, this has happened to me twice within a span of six weeks, suggesting a pattern of fraudulent practices and intentional mishandling of customers' packages. I can only imagine the number of individuals who have fallen victim to their deceitful actions.
I implore someone with the necessary authority from Evri to immediately reach out to me to resolve this matter. I am not content with a mere £25 compensation, which is a pittance compared to the £60 offered by reputable delivery companies like DPD. I demand the return of my monitor or its prompt delivery to the designated address. However, given my experience and the apparent unreliability and questionable ethics of Evri, I have lost all faith in their ability to rectify the situation.
Henceforth, I vow never to use Evri's services again. Instead, I will opt for a more trustworthy and efficient courier like DPD, which not only provides better solutions but also offers them at more competitive prices. Their track record of reliability and customer satisfaction far surpasses that of Evri, who seem to prioritize their own convenience over their customers' interests.
In conclusion, my experience with Evri has been an absolute nightmare characterized by ineptitude, suspicious behavior, and a complete disregard for customer satisfaction. I sincerely hope that this review serves as a wake-up call for Evri and prompts them to address the systemic issues within their organization.
This is my first time ever reviewing something online but there constant disregard for the customer, the lies, cheating and deceit and the lack of customer support is diabolical and i couldn't help myself but want to warn others
This is the third time evri have told me the tracking information on the website is not correct
The driver had marked a delivery attempt with a picture of his hand blocking the camera
Saying i requested send back to sender
The customer support representative i spoke to on the phone said he can see from the drivers tracker he was no where near my property and it was a mistake and it is going out for delivery today
This was 3 days ago
Still nothing and no additional phone calls
Last times they just apologised for loosing my parcel and said they will look for it and never heard back
They are the worst shipping company i have ever used
No wonder they needed to change their name from hermes they just keep making mistakes at the expense of others and do not care who looses out or what issues they cause
Every time I see an item is being delivered by Evri my heart sinks because I fully expect a problem. One of the most annoying things that happens frequently is getting an email to say the parcel has been rescheduled but they're still delivering that day - then of course you know very well it won't arrive at all. Parcels in "processing" for days on end, or even weeks. And when they do deliver the people they employ are careless in their work, throwing packages around, and items often arrive damaged. I absolutely hate this company. If you run a mail order business please, please use another company. It's amazing to me how they remain in business. My review is based on numerous experiences with Evri.
Really really bad service
They stole your parcel
And there isnot any support number/email or text where u can complaint them or even ask help its all robot system which isnot helpfull
0%. Comunication
Driver arrived in a mobile disco with the door wide open. Could not attract his attention by shouting through the upstairs window because the music overwhelmed my screaming. Eventually he did hear me but refused to turn down the music. What an inconsiderate and annoying way to deliver a parcel.
Evri has no apparent way to make a complaint, which is frustrating. The complaint form requires a selection from the drop down menu, but there is nothing to be selected so you can't send your complaint. Trying to rate the driver doesn't work either, as a message comes up saying thanks for doing so, even though I didn't provide a rating. No chance to do so.
Given that Evri don't care about providing any form of complaints procedure my only recourse would be a complaint in writing to their registered office, it seems. Is this reasonable? Far from it - an email address would be nice but they apparently don't have one. If they do they are hiding it very well.
I won't ever be using Evri for parcel deliveries, and won't in future buy anything from anyone sending by Evri.
Unfortunately used Evri to send a parcel and as usual it got lost. Tried emailing them, they asked for details about the items in the parcel and also a receipt of the items as a proof of the price. The parcel had a few items including a perfume and they said perfume is a non-claimable item but never said anything about the other items. The parcel was worth £180 and they lost the parcel and I lost my money and a lot of energy that I used to get in touch with them which by the way was really very difficult as I had to wait for weeks for them to reply to my emails because obviously could not get in touch with them on phone as "my track number was incorrect and she could not find details about it" as the telephone lady said to me a million times. Evri is a sham!
Came earlier than expected, great experience and was not too expensive, overall a great delivery company.
I told them several time that my porch isn't a safe place to left parcel and asked several time to give them to my neighbours/nearest post office. 3 of them have been stolen. It is difficult to contact them, you can chat just with a computer. It is no annoying and I'm upset...a lot.
Any problems and you simply cannot contact them. Their help system just takes you round in circles, the helpbot doesn't work and the telephone automation cant understand what you're saying. Try to complain and you go round in the same circles. A disgrace of a company!
PARCEL LOST. OPENED THE CASE. SENT ALL DOCUMENT. THEY ACCEPTED CLAIM AND SAID WILL REFUND. MONTH LATER RECEIVED EMAIL CASE IS CLOSE. CLAIM REJECTED
Advertised: "We have printers!"
Reality: They don't have printers in any locations
Ad: "Open all the time!"
Reality: shop open between 7.30-12.30 during week.
Ad: "We have over 1500 lockers!"
Reality: none in my "area" aka London
Ad: "Just scan the QR code!"
Reality: No scanner in shop or scanner doesn't work.
Ad: "So easy to use!"
Reality: you can't even check if your label is prepaid
Ad: "We ship internationally cheaper than Royal Mail!"
Reality: We lose packages internationally
Ad: "Just scan the QR code!"
Reality: QR such bad quality it doesn't scan
Ad: "Just print the label!"
Reality: Label such bad quality it prints with holes
Evri have now lost a record 15 out of 15 parcels in 20 days to my home. This is because one courier was on holiday and they didn't have the ability to fill the staff absence. I've now lost a lot of money from these 15 items and their response was unapologetic and that i should "chase up" the sellers for a refund.
Absolutely disgusting! Yodel aren't a great deal better but at least they actually delivery your items.
I will never buy from a company that evri delivers for and will always contact the company to confirm which delivery company they contract. My item was stolen by their delivery driver. How do I know? The parcel was opened when the item was delivered and the driver stated the bag broke when he lifted it. Item was missing but delivery note and itemised bill stated everything was sent out. This was investigated and confirmed by the company it was purchased from that all items were sent out for delivery. That's how I know.
