Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Terrible service, customer service are incompetent and do not give a sh#t. The driver delivered to the wrong door, app was only giving me the option to have my parcel delivered to strangers half way down my road. The customer service agent Claire was useless, I gave her clear instructions she said she would pass them on, instead my important item got sent back to the sender. I used to use these fools to send parcels never again!
This delivery is by far the worst I've ever come across. I waited and watched my door like a hawk after being notified via email that my package was to be received between noon and 2 PM. I even waited outside for a time and never received the package despite it saying it was delivered. I checked around the block, I asked neighbors, I checked nearby post offices, and nothing. The delivery person never called me, never sent me an image of where they supposedly "delivered" my package which I paid 250 euros for.
I tried calling Evri and all I got was a dumb robot constantly telling me that it has been delivered. No human support, not even a reply to my emails or the inquiry I sent via their website. I waited days and nothing, I even got in contact with the retailer of my package who said that it was sent to this delivery company. I am considering a full refund because of this confusion and back-and-forth nonsense.
Ordered some shoes on eBay, delivered by this appalling company.
They tried to deliver 3 days early and as I was away clearly left instructions to leave with neighbour as property outside wasn't secure, low and behold they left the package at a different address and tried to say they had delivered it
Photo evidence shows a picture of a different property not mine, won't accept responsibility it's gone missing or has been stolen even though they delivered it to the wrong address
Disgrace of a company
They are just not functioning as an effective service, everything fine to squeeze profit and screw the customer, these people are clowns that collectively raise the stress levels of people all across this country because they are so rubbish
Parcel been sitting in evri limbo since Saturday morning with wrong time stamp checked the tracking at 10:15 am but stated 18:00 still not updated whats going on with my parcel
I have dropped off a parcel in parcelshop which I got a blue card as a receipt on the 29th May. It is now 13th May.I couldn't use the code in the card to track my parcel for some reason. I tried calling but I couldn't get pass the automated voice because the code is not the right one. There's no option to speak to an adviser, so it was going on in circles. I found an email to put my complaint forward. I used this however I got a bounce back saying the email is no longer in use. Very frustrating to deal with when there is a problem.
I was in all day on the 06/05/23 and Evri is telling me I missed my package (I didn't I was waiting for it).
They told me they would try to deliver it the next working day, its now 12/05/23 and I still don't have my package.
Everytime I try to resolve the issue, I'm met with an automated telephone call or Live chat bot. It's highly frustrating as I'm waiting on a part to complete an order for a customer, who I having to keep waiting due to my missing package.
Evri marked my parcel as delivered when it wasn't. I was at home at the time and nobody even came near the front door! I've contacted them (well a useless bot) but all they are telling me is it's been delivered. So I can't get any further information. I've paid for an item which I don't have and it seems there is no way forward. I assume it's been taken by the driver.
The most disgustingly useless delivery service possible. From when they were Hermes till they became Evri. Absolutely disgusting service. How can they take money for collections and say they attempted collection 3 times and no one at home. 1. I work from home. 2. My doorbell can wake the dead. 3. When they sent me an email for missed collection and I went on the customer service portal it said they were unable to pick up that day and would arrange another time. 4. You can't even send a message via helpline. 5. To make there fraudulent activities worse the line is a premium number that keeps you on hold forever. This for a service I paid 4.99 for. I would not normally bother with reviews but this is sooooo blatantly disgusting.
Should have a place for us to collect our parcel when we are not in, and not just send our parcel back to the sender. It's 2023 people
I'm waiting at home for the delivery and the courier has a problem with building access. For the third time. All other courier companies can easily access my flat, but Evri... It is an entirely different story with them
My parcel should be delivered to a Gym ( house number 6) and I got the picture as proof of delivery which was taken somewhere else. I was in the Gym when it " was delivered" but practically it was not. So seeing that picture I went down to the street looking for that place which looks like the pict. And I have found it. It was house number 10. And parcel was gone by the time I got there which was literally 15 min later. How stupid someone has to be for that not being able to notice a big Gyim with big gate next to it, and not seeing that number 10 is only flats. Difference between 6 and 10, difference between a Gym and Flats... Obviously there is no normal customer service neither, someone to call, or if you want to spend £6 / min, you can increase your loss with that. I took a picture where the parcel was delivered with the house number (10) which is nothing to do with right delivery address which was 6.
There was a time that when a day was made it was honoured but then these clowns arrived and there useless.
Evri lost the parcel that I entrusted to them, containing 25 years worth of photographic slides. They don't seem particularly interested in trying to find it. Use any other company.
Twice I've purchased items from sportsshoes an twice the delivery driver never attempted a delivery even though he stated he couldn't find a safe place to leave the parcel, our camera shows no one tried to deliver anything
Evri delivered my parcel to complete strangers and then customer services refused any accountability. If I wanted my expensive items to be given away in the street I could have done that myself.
I was expecting a delivery this morning Saturday 29th April, given window of 1100 - 1300hrs so I stayed in purposely, at 1137hrs, received an email from Evri claiming courier tried to deliver but I "weren't in", no safe place to leve parcel, so they'll try again on Monday!
Unable to deliver is one thing, but to blatantly lie and accuse me of not doing my part in staying in to wait for the delivery is pure unprofessional and absolutely wrong.
Their email is one of those "do not reply to" emails, and only way to complain is via their "robot chat".
I am lost for words, and will be contacting the merchant who's supplying me the item for a full refund as I'm not going to waste more time with this cowboy outfit.
Delivery Made For You. If you like stealing parcels or having parcels stolen. Have you seen your own reviews? Thats 3 times now. This time tracked to LUTON depot a.£200 scooter. I await you guys to contact ME. Until settled... its SM!
Conner Dunne
Sick2Be Head Of Operations
Evri Full Of Thieves
Capitol House, 1 Capitol Blvd, Morley, Leeds LS27 0WH
Sick2Be Toni Denunzio Chairman
Evri Full Of Thieves
Capitol House, 1 Capitol Blvd, Morley, Leeds LS27 0WH
Sick2Be Oliver Houseman Director
Evri Full Of Thieves
2 Hollybush Close
Barrow Gurney
Bristol
BS48 3AG
No human interaction, only talk to bot that is not helpfull at all, never respond to querys. Very unreliable
Tried to send a parcel (Vacuum cleaner) size 36x31x111,8 kg) trusting Evri saying "by really large we mean anything that weighs over 15 kg and is longer than 1.2m" - well in Evri's size scale. Booked collection and twice driver came with a tiny private car telling me couldn't take my parcel because his car was already full and too small anyway. Very disappointing and wouldn't use them again.
