Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Twice recently we have been waiting for delivery from Evri they just keep saying they have your parcel at their depot for days on end and never deliver. We have cancelled one order after 8 days and if the other order does not come tomorrow after 6 days we shall cancel that. They are easily the worst company ever.
Always a GREAT service! Parcels always delivered on time, within the time frame, if I'm not at home are left in a safe place, thank you Evri
The most disorganised company ever. It is impossible to speak to a real person, you can only access the customer service through the chat bot. First, one of my packages was stolen because they 'left it in a safe space'. Right, they just left it in the lift of the next door apartment building! Since I don't want to go through that anymore I'm now using my workplace address and guess what? They've tried to deliver my parcel, multiple times, after the shop is closed! And on top of that Evri doesn't send your order to your local post office so you can collect it later, NO they send it back to the seller! Awful!
The package has been in transit for a month now; the last update was over a week ago. The live chat is of no use, their email is no longer a customer service contact, and when you finally find a contact us service, you can't use it because you need to choose a subject before submitting, but there is no subject available.
I am calling on the government to close down this scamming, pirate,fraud company management and staff are the same stealing people parcel they are an international disgrace, i am calling on all sellers not to use these type of pirates for delivery. Sorry i can't give them minus 10 stars
Placed the package outside house on main road fully accessible and visible to public. Ignored delivery instructions. Did not try to deliver it to neighbours checking my CCTV. Just chucked it ontop of post box. Ultimately it got stolen. Could not get in contact with anyone, no reply to email, Instagram, twitter, Facebook. Finally got a reply after 5 days saying because it's been 5 days I have to speak to the supplier. Done on purpose I suspect.
I have had a problem with parcels for two days. I am a seller and I sent about 20 parcels from the same point over the long weekend. I am disappointed with Evri's service. On the way from the moment the parcels were sent to the first sorting office where all my parcels were together, someone stole the contents of 6 parcels. For two days I have been receiving messages from buyers that they are receiving empty packages. However, contact with Evri is impossible. I will only add that the items were packed in boxes and well sealed. Someone cut the tape and stole things.
Goods Paid for, but never received
Response By E-mail (Muhammad M) (26/08/2023 03.40 PM)
Hi
I'm truly sorry to hear about the unfortunate experience you had with our delivery service, especially the incorrect delivery of your parcel by our delivery driver.
I offer my most sincere apologies for the stress and inconvenience you have endured as a result.
We hold our couriers to a high standard of service for every parcel, and it is disheartening that we have fallen short on this occasion. Rest assured, I have already identified the courier involved and shared the details with our local delivery team. Urgent measures are being taken to rectify this issue promptly and prevent its recurrence.
My parcel cleared Customs on 27th August & is awaiting collection by Evri. Evri status says they're 'expecting it'.
No way of contacting anyone & chatbot is a waste of time, you can never get through to a human being!
Their contact form asks you to select a subject but you can't, it won't allow you to.
So how on earth do you get any help from Evri?
Didn't even try to deliver... twice!
Gave an alternative address and the same thing happened.
Just lazy and terrible ZERO STARS
EVRI changed name due Hermes being awful. EVRI are awful next day delivery 4 days overdue not delivered. I've been waiting on part for car stuck on ramp for a week incurring costs due directly to EVRI cretins in breach of contract do not use AVIOD CRETINS.
On the first day of supposed delivery my package was lost and they refused to give updates in location and status of my package, it been lost for around 4 days
Two bad experiences of Evri in the past week. One where the driver lied about putting the parcel through my letterbox and one where they delivered a parcel for me which was for another property half a mile away. The drivers just don't care and clearly the company don't either because if they did, the drivers would be doing their job properly.
Driver decided to cancel delivery when it was already on its way and well with the delivery time slot delivery was cancelled and sent back to depot and ASK ME (addressee) to reschedule delivery date! Having to change my work hours to accomodate such mad move from them. I was never given any expanation or apologies, just a bot machine asking me to re-schedule.
EXTREMELY poor service
One star is the lowest mark I can give, unfortunately. This company should be shut down and their contracts given to a business that will at least make an effort to fulfil their agreed duties. Their asset-stripping behaviour is detrimental to their staff, their customers (on both ends) and is helping to ruin the economy, especially in these times when online shopping is such a big part of peoples' lives.
Run by incompetents, staffed by morons and with the most useless website, tracking and customer service in the history of the internet. Try contacting them! They don't even have a contact tag on their website map. Close the company and let some 5 year olds restart it. It could only be an improvement.
I bought some stuff from Temu and the parcel arrived at Evri's hub on 13 August. It is still in the hub until today (20 August). They didn't even try to deliver my parcel. I tried calling the CS hotline but no real person answered my call. And I can neither change my delivery address, nor collect my parcel directly from the depot. I don't think this rubbish company can even get a star from my rating. They just pissed me off.
I would rate 0 stars if I could. Disgusting service and practises. Ordered 10 Disney baby items from Vinted and item was shipped within 24 hours by the seller. Parcel was stuck in transit for 8 days with no update. When this was raised with Evri they advised it had been 'misplaced'. They asked what the parcel contained. I advised childrens clothing. Within 24 hours the parcel had been 'located' and would be delivered 24 hours later. Just picked it up and its 2 random items of clothing in a lidl carrier bag with what looks like 2 previous Evro delivery labels attached. Wrapped in parcel tape.
Shameful and disgusting service, they just made a new parcel after they apparently lost the original one. Should be ashamed of what they do.
Non-existent customer service haven't reply to emails chat support and there is no phone number to ring that's normal cost
Very bad service I have spent over £60 on shein they said they delivered but didn't send me any number to open the box at morrison I emailed them so many times all they keep saying is it has been delivered now I lost £60
