Evolve Vacation RentalReviews 1,238

Customer service needs some improvement, the agents are not helpful and rude. There was no compassion for my frustration of not being able to find the condo and I was left feeling quiet stupid after I was given a "well duh". I gave 3 stars because although we had a rough start with the customer service the rental was very pleasant!

Our stay in Wyoming was exactly as it was listed. Beautiful view of the Big Horn basin and lots of wild life. We knew we would be in the country, expected bad internet and to our surprise we had GREAT service. The bedding and linens were amazing, we were very comfortable. It was an extremely hot week to be there and the AC kept up. Our kids came out the 2nd week and we all had a great time exploring Shell Canyon, Yellowstone, Big Horns and spending time with our family that live in Basin. Very quiet, remote and if you are looking for down time this cozy cabin is great!

Rapids condos advertising as a rustic mountain retreat in walking distance to grand lake marina, in Grand lake, Colorado. Price gouging, paid $1,000 for two nights in a shell of a condo dirtier than a Motel 6. Dirt and dust everywhere, urine soaked pillows and mattresses. We felt we were in an episode of The Twilight Zone. When the host asked if we needed anything, we texted that we needed towels and pillow cases and 24 hours later, a "cleaning" "lady" banged down the door and threw a trash bag at us with one more urine soaked pillows case. How on Earth is this place in business?

The "onboarding" process was a breeze. Hey, yeah - let's get you going! Get signed up! Dynamic pricing! Dynamic! Woohoo! Dynamic pricing.

Once I get signed up - the warning signs start to show. To begin with, it took extra time to get listed on things after the photo shoot. It took a full week/weekend for them to "edit the photos" and "setup the listing." We finally get the notice on Monday that the photos are ready and pending our review, the listing will be ready.

When they "press the button", my listing goes live... except it didn't. I got different answers about why it didn't appear. This isn't the end of the world but it took about another 24 hours before we appeared on the sites even though I was told it was practically "instant". Again, I'm not sure if it's miscommunication or misunderstanding but depending on who I spoke with - I got different answers.

Now comes the nail in the coffin, Evolve has such a HUGE upcharge on AirBNB that it is impossible to be competitive. I'm effectively pricing myself about 20-30% higher than our competition and for what? I see none of the money because it is for insurance or "3rd party booking fees." Again, depending on who I spoke to - I received a separate answer.

The straw that breaks the camel's back to me is just the lack of control and the speed in which everything has to be done. The description of the property sounds so generic it sounds like a chat bot wrote it. Nothing is taken as seriously. If you have an investment property and you have a bottom line - TIME IS MONEY. Evolve reminds me of going to the DMV. There is always more steps, another person to talk to, etc. It's SLOW.

So I did end up cancelling and here I am, and I have to until a "Senior Specialist" or something gets back to me. Guess what? They don't work weekends. So hey, I get to wait one or two days after to HOPE they get back to me. And guess what else? I can't list my OWN property because I signed up for Evolve - which they're still getting $250 from me, either way, for an early cancellation fee. This company has NO concept of the fundamental concept of Time = Money.

We have rented in Outer Banks for 30 years, we have had good and bad rentals but never anything like this. The place we rented was so filthy we actually had to cancel our vacation booking and leave. I could spend 3 pages telling you about it but the real issue is that Evolve is controlling what reviews make it on the site which tricks renters. We never post negative reviews but did this time to help protect others. Although 3 of us did, none of the reviews made it onto the site. You will find they are keeping it at no reviews. We had dried puke on the floors, owners toiletries in the bathroom, clothes in washers, dirt everywhere etc... We rented it as we wanted an outdoor shower and grill. As you can see neither were usable. Pictures are worth 1000 words and this is only a fraction of the pictures. We sat around for almost three hours waiting to make sure they would cancel. Owner blamed Evolve, Evolve blamed owner. End of the day it was our time wasted and vacation ruined. I see Evolve on the rental ever again and you can guarantee I run the other way. Zero offer to help us find another property after driving over 3 hours to get their despite us asking for help and saying we would pay the difference.

Evolve does nothing to manage the property. They don't even help if there is an issue. They take 10% from the owner's split and 10% from the tenates split. When there is an issue, they pass it back to you to deal with. You are better off renting the home directly through a VRBO or Airbnb. Don't give them your money since they don't do anything to deserve it.

I would absolutely not suggest this booking establishment. Unless you enjoy poor customer service, misleading, improper information, unnecessary back and forth. I absolutely regret for ever booking with them, it was an unpleasant waste of time experience.

I booked a house in Toquerville UT with this company through airbnb. Due to weather, I had to change the booking. I was 3 hours late of the 48-hour period for rebooking. Because of this, they would not work with me at all. Therefore, I lost the entire amount of the reservation cost due to 3 hours! It was incredible. They wouldn't even let me rebook to any other date (I was extremely flexible on the rebooking). Nor would they refund me any portion of the cost. With so many other vacation rentals available in the area, I recommend that others go elsewhere. This company will not work with you at ALL if there is any change of plans. This was the worst customer experience I've had in a very, very long time. This company is more interested in profit than in doing the right thing with its customers.

Our condos AC was not working in the heat of the summer snack dab on the FL gulf. Evolve and the host were not helpful. Do not continue your stay if you are not 100 satisfied with it. This is what I have learned. We were not given even 10 perfect back on what we spent. The children slept on the cool tile and we had to keep the front door open with a box fan to pull air from the hallway. The building was under construction and there were workers everywhere. The host said she had more rentals but never offered to move us. The blinds were broken and our privacy was pretty crappy. The vents vents were full of dust and dirt. Save yourself time, money and a headache and book elsewhere. This was far from relaxing. We had to cook outside because it was far to hot to cook in our unit. They changed the code in the middle of our stay and we couldn't get inside the parking lot. This was frustrating. The fire alarm went off due to the construction and we had to evacuate. This simply was not enjoyable. Evolve did not make it right. We were not even given a whole days worth refunded. What a joke. Book direct and save money and time. You'll be thankful.

Prior to joining Evolve about a year ago I self managed my AirBnb and VRBO listing. The past winter my house was the fullest it's ever been and my revenue went up since I wasn't having to manually adjust prices.

My only complaint is the inability to set different rules for different periods throughout the year. For instance, while I only had a 3 night min during the ski season I could set 7 night min stays over the holidays and select specific check in nights. This prevents a guest from booking 8 nights and capturing Christmas and NYEs.

Admittedly, I hesitated to utilize Evolve for my vacation rental property. Before deciding, I checked and double-checked, comparing services, reviews, etc., with various Vacay rental companies. I had numerous conversations with the rep, Jackie Z., who demonstrated patience, knowledge and a customer-friendly demeanor each and every time we spoke. Fast forward, I am Totally Pleased with my decision to utilize Evolve for my Vacay rental needs. Admittedly I'm a stickler when it comes to customer service. However, from A-Z, ALL of Evolve's services has been nothing less than outstanding. I had a few situations with guests, and each and every time, the customer service proved to be proficient, knowledgeable, and understanding, providing a super timely response and solution to the issues...first class service. I am very happy with my decision to partner with Evolve for my Vacay rental needs. My experience with Evolve services has earned a high rating...no regrets!

This company is horrible to work with. They canceled the stay with just a day or two notice just to spite the owner. They ruined a large family's stay for the summer. Any company that would do this is unethical. We will be sharing this with our networks far and wide. Do NOT book with this company, you will regret it.

I have used this company two times. Every time is disappointing. I quit both time for the same reason, more people in the house than 10 people. First time, 30 people, the second time, 20 people. And their customer service sucks, slow and not helpful. I would not recommend anyone to use this company to do the short rental vacation. Right now, I am managing by myself for my property, and it is great, I have more booking than ever.