Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
24/7 answers and advice from start to finish! Expert advice on targeting, max occupancy. Doubled our anticipated monthly.occupancy rate!
My family is looking forward to next summer and we will again contact Evolve for our little trip. We are very satisfied.
Thank you so much for the kind words, Dietrich!
We’re delighted to hear that you’ve had consistently great experiences with us and that your family is already looking forward to next summer. We can’t wait to help with your next trip!
Awesome location with everything you could need within 5 minutes. House was very well stocked. We spent time on the lake and fishing off the dock was good. Weather was perfect during the entire visit. We will be returning next year.
Hi George!
It’s always rewarding when guests return because of past experiences, and we’ll be excited to host you again in the future.
Great location, good customer service, easy check in/ out and great communication.
We appreciate your feedback, Donna!
Happy to hear that check-in/out, communication, and our service made your stay enjoyable.
We had a great time at this place near Alexandria. The home was just right for our family of fourteen. Six bedrooms and the upstairs bed loft was great for our grandkids. Very well kept and set up perfectly for dinner, games, coffee, etc. Short walk to a private dock where we kept a boat for the week. Luckily no storms during our weeks stay, but if we would have had a rainy day there were plenty things to do inside. The screen enclosed hot tub was a hit for all. One thing that would improve the place for larger families would be more fridge space. We brought most of our food for a week but struggled to get everything in the fridge even with the small fridges downstairs. There is an interstate on the front side of the house that had a fair amount of traffic noise but the rear of the house with the deck it was hardly noticeable. Other than that we loved the place and would certainly recommend it to anyone.
Thanks for your candid review, Ron.
We’re glad the home worked well for your family and that you enjoyed your stay; particularly the loft, hot tub, and dock. We appreciate your feedback on the fridge space and traffic noise and will pass it along.
Our gang of gals get together for a long weekend once a year, this house on the water was perfect! We all slept comfortably and could walk to a couple of places! We all were happy with the location and all the amenities!
Hi Joellen,
Glad the house worked well for your group and you all enjoyed your stay. Looking forward to hosting you again soon!
Our family stayed at this home for a weekend get away before the kids headed back to school. My husband and I stayed with our four children and one of their friends. The home had a great floor plan. Having three bathrooms was wonderful when everyone was getting a shower after being on the lake all day. We would book this home again
Thank you for sharing your experience, Stephanie.
We’d be happy to host you again anytime!
As always Evolve's team helpful, professional, knowledgeable.
Thanks for your review, Delbert!
Owner satisfaction is a top priority for us, and we’re glad your experience reflects that.
We’re always here whenever you need us, so don’t hesitate to reach out anytime.
It is always professional and the staff are sharp no what they are doing
Thanks for sharing, Mindy!
It’s great to hear our team delivered the professional service you expected.
It's a beautiful cabin located in rural Ohio in a beautiful wooded area if you like wild animals there's plenty to be seen deer turkeys squirrel rabbits birds of all shapes and colors and if you're lucky a bear. It's close enough to towns and several restaurants that are very good including the Bob Evans and a little corner store in Porter I have excellent hamburgers and pizzas so I would say we really enjoyed the stay
Thank you for sharing your experience, Shirley!
We hope to welcome you back for another exciting visit soon.
Happy to know you had such a positive and easy experience with us, Randy.
We appreciate your review!
Plenty of space, owner very nice made us feel welcomed. Didn't need for anything. The bathrooms were amazing especially for my Mom who needs assistance with her daily activities
We truly appreciate your thoughtful feedback. Jessica.
Knowing the space and accessible bathrooms provided comfort for your mom means a lot to us, and we’re thrilled you enjoyed your stay.
Great experience and we enjoyed the expansive yards. Also enjoyed the area stores.
It’s wonderful that the property and nearby stores made your trip memorable.
Thanks for sharing your experience!
From the day I called to get information in reference to starting my short term rental journey. Each person that I spoke with lead me in the right direction. They were very informative and helpful also knowledgeable! I am very happy that I chose Evolve
Thanks for sharing your experience, Janet!
We’re so happy to know our team’s guidance and support helped you feel confident as you entered the short-term rental space. We’re here anytime you need us and are honored to be your partner in this journey.
We booked a condo in May and got a confirmation email through booking.com. We paid for the condo in July. I called 4 days before check-in to ask a question, and they said our reservation was pending. How can it be pending if I have a confirmation number and they took our money! I was put on hold and then told we couldn't have the rental and they couldn't refund our money. We'd have to go through booking.com. I will be very careful to make sure future rentals do not involve evolve!
Hi Julie,
First and foremost, thank you for taking the time to share your feedback. We truly value your honesty—comments like yours help us identify areas where we can improve, and we've shared your insights with the appropriate teams to support those efforts moving forward.
We also want to sincerely acknowledge the frustration caused by the cancellation. Unfortunately, there was a technical issue on the booking platform’s side that prevented your reservation from properly transferring into our system. While this is far from the experience we strive to provide, we did offer alternative options as soon as the issue was brought to our attention by the platform. Since the reservation did not reflect on our end, we recommend reaching out directly to the booking site for assistance with your refund.
If there’s anything else we can do to support you, please don’t hesitate to contact us at 877-818-1014 or via any of our social media channels.
We had a wonderful vacation at Uncle John's cabin on Blind Sodus Bay. It was so comfortable and well appointed and our host, Mary Connery, made the stay even more memorable. She was so helpful! Our favorite part was sitting on the sun porch in the morning and enjoying the spectacular view, binoculars provided! Watching the swans that live in the bay did not disappoint. It's located in a lovely quiet neighborhood that provided us with a relaxing week, just what we were looking for. My husband enjoyed fishing off the dock and there's plenty of road for a relaxing walk. Meals were easy to prepare in the well stocked kitchen with a beautiful grill right outside the door. Beautiful Fair Haven State Park is a short drive away, as are restaurants, and points of interest. It was the vacation that we were looking for.
Thanks for sharing all the details that made your stay so enjoyable, Mary.
We're especially glad to hear Mary made such a positive impact and we look forward to having you back again next summer!
We had an awesome time in Branson. Our rental was exactly what we needed for our family get away. It was close to everything we wanted to do. Our granddaughter loved sitting on the deck and watching the birds and squirrels. We even saw a bald eagle during our stay.
Sounds like a great trip all around, Craig!
So glad the home and location worked out perfectly for your family, and that your granddaughter got to enjoy the deck views. A bald eagle sighting? That’s unforgettable for sure!
You definitely can’t beat lake experiences, John.
So glad everything went well and you felt taken care of — thanks for staying with us!
House was wonderful and had everything we needed for our vacation. Lots to do at the property itself and many nearby attractions. We hated to leave. Hope to return again soon. Host was very easy to communicate with and made sure everything was just as described in the listing.
Appreciate you taking the time to leave a review, and we hope to host you again!
From the time I reached out to reserve the cabin to the day of arrival, the communication was excellent. The cabin was exactly as advertised.
Thanks for the kind words, Annette!
We’re so glad communication went smoothly and that the cabin lived up to your expectations. Can't wait to host you again for your next trip.
Answer: Avoid Evolve it will be a major mistake listing your property with them. The client support is all flash with no substance. The owner protection insurance is a scam! The listing description was never correct, my Financial lost was over $6000 due to guest damages that were supposedly covered. The corporate infrastructure is amateurish and segmented without leadership.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
We love hearing this, Jim!
Knowing that our team was there to answer questions, offer expert guidance, and help boost your occupancy makes us proud.
Thank you for your partnership and we’re excited to keep delivering results with you.