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Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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Extremely satisfied, everything has been the way I was expecting it to be. Everyone has been very helpful whenever I have a question.
It has been amazing experience and I can't wait to see what is ahead
Evolve had seamlessly handled every question and concern I have had while renting my home. I am completely satisfied with their service.
Excellent Accommodations -- Exceeded Expectations - Centrally located to the Squares and to several golf courses
Evolve makes renting and managing the finances easy. Any problem I've had they take no responsibility for the problem. They also take too much control of the rental rate and really push back when I want to change it. Getting reimbursed for damages is always a big challenge due to their time and documentation requirements. Occaionally I haven't been to the property to notice damage within their time requirements so then they refuse to reimburse my expenses.
The Evolve Team has always responded in a timely manner with everything from booking performances to guests issues.
The Evolve team has been there for us from the start-up of our STR business through our growth. The team has been knowledgeable and willing to listen to our requirements while giving us great advice and support. I would highly recommend Evolve for anyone looking to super charge their STR business!
From sign up to marketing to guest contact management, they have performed as all the website info and materials said they would.
Evolve helped a lot from the preparation of my property the right way to attract guests to the advertising, to managing the the properties. It is a worry free for the owners. Obviously we need to follow their guidance and do our part, but it simplifies a lot our work.
Evolve has been helpful and easy to access since I first began my renting my vacation property. They have always been polite and knowledgeable and quick to resolve any questions or minor problems. I highly recommend them.
Was very good dates. Hopefully it will stay activity and ore will come to make a successful season.
I called to see if there was a fee that could be charged for late check outs and early check in. I would say that 75% of my guests request this.
Although the Evolve person that I talked to could not help, she was very kind and thoughtful.
I had to cancel my reservation and was, frankly, surprised by how easy and efficient the process was. I spoke to someone on the phone who helped me right away and didn't try to change my mind. Then all of my money, fees and deposit, was quickly returned. I would use Evolve again in a second!
My experience with Evolve vacations has been great from the start a few little hiccups, but we do correct them. Customer service with Evolve has been fantastic..
I love Evolve. The three things I love most are the collection/distribution of revenues/taxes, the damage protection, and the phone connection to a live person.
However, I have one MAJOR grievance with their policy of allowing guests to out-right lie about their experience. To say untrue things about the property is simply not acceptable. And while I can rebut their comments, my Star Rating still takes a hit. I hope Evolve will review this policy and come down a little bit more fairly toward the homeowners.
Here is the objectionable policy:
"Listing sites will not remove a review simply because of a low rating or because it contains inaccurate information. Guests are allowed to share their opinion and describe their experiences however they feel it happened."
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Also, because I work with one of Evolve's major service providers, we set up new homes that are coming "on-line" with Evolve.
Because a home is new, and has not gotten ratings yet, we feel that ratings should be held back until a certain number of ratings come in, i.e. 5 or 10 ratings. Then all the ratings should be averaged together and dropped onto the listing. This prevents a low rating in the very beginning from adversely affecting the new home. They do this in other industries. It shows "too soon to be rated" instead of stars. This would help insure the success of our service partners, homeowners and Evolve.
Yes, we've had some great results, with pretty good communication.
But, we've had a couple exeperiences that were not satisfying.
Evolve took the time to solve my issue and very promptly…… but they didn't know I had a problem? I stumbled upon my listing being suspended on Ary b n b by chance
Was very pleased initially with them. They were easy to talk to, and their damage claims process was excellent. Unfortunately, in recent years their quality has gone downhill. They don't communicate with guest appropriately. They always side with guests in any dispute. They try to deny legitimate damage claims. For the 10% that they take I'm not really sure what they do.
Things work out well booked most of the season. Customers took care of things on the property and kids and dogs enjoyed it very much, a lot of great reviews.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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