On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We had a lovely time. Villa was clean and well equipped. Great location. Will definitely make a return visit.
It has been a wonderful experience to be in business with Evolve all around!
Overall, Evolve covers basic property management functions: calendar, advertising, pricing algorithms, and damage insurance. Their customer service is good. However, some of their capabilities are limited, especially compared to their competitors. If they offered more flexibility in setting min rates and stays (such as setting different rates for different times of the year), and actually played a part in the evaluation of potential renters (in order to prevent bad renters), they would be the best management company out there.
Tim was very professional & timely! He suggested we put place settings/glasses on the patio table! Great idea! We didn't do that on the 1st round of pics!
Optional you say this obviously not optional why say that if you want 50 words of detail before submitting g
We have two listing with Evolve and love Evolve. My son reserved a surprise (Conf #*******) to honor my 70th birthday and I requested consideration for a discount for that rental. I had a 10% discount and waiver for guest service fee, that expired on 5/30. I was hoping to use it, since I was unaware of the plan to book! The request was denied. I am just very disappointed, We are faithful owners, and value Evolve. I hoped we would be as valued. Unfortunately, NOT.
Hi Debbie - we apologize for any miscommunication that occurred and any inconvenience this may have caused for your trip. We have opened a request with our payments and processing team to retroactively apply this discount. Please keep an eye out for communication from our team regarding this request and do not hesitate to follow up with us on social media regarding any additional questions or concerns.
My husband and I have appreciated your friendly customer service
Evolve has friendly and knowledgeable staff to help with our concerns.
Very kind, quick and responsive services and found the people very professional
I've tried several times to let someone know about my experience.
Hello:-) I did leave my review on VRBO... it's listed below the picture. This picture on the website is the ONLY reason that I rented that cabin. I have walking disabilities and that lounger or sofa would have been my lifesaver at the end of a busy day. Imagine my dismay to find out they were NOT in the house.
There was NO lounger at all, and the futon with paper thin cushion was so low that I couldn't even sit on it. I was forced to use those incredibly hard kitchen chairs to sit and rest at night. Please update your website! That futon is not an extra bed, it's a brick. And I would hate for anyone else to be so disappointed as I was. Thank goodness the bed was comfortable and my days were wonderful, because my nights before bed were painful and miserable.
Hi Carolanne - thank you so much for taking the time to share your experience with us in several ways. While we're glad to hear that you enjoyed your overall stay, we are saddened to hear that your evenings were so uncomfortable for you due to this misrepresentation. We hope you had the opportunity to share your frustrations with the owner as well so that we can work together to ensure an improved experience for guests moving forward. We sincerely appreciate your feedback and hope to have the opportunity to host you again soon.
Our stay was very comfortable and the home was in a nice quiet neighborhood.
I find the majority of the success agents are not capable of understanding my situation and just gave me very little help or understanding of the process of cancellation. My property went into the water during a storm surge and I have unavoidable cancellations as we rebuild the entire house back on new piers. Robert who I spoke with on the second set of cancellations was great. So was MacKenzie yesterday they are 5 of 5 all the way. What brings down the rating is all the rest of the many of the success agents who couldn't understand the complexity, had difficulty understanding the unavoidable cancellations and were no help whatsoever. Now I know people to ask for.
Good communication, beautiful home, great neighborhood.
We rented a condo in Tucson while we were visiting our daughter and grandkids. The condo was much bigger than we expected with an awesome closet! It was very well appointed and very quiet. The HEPA filter in the bedroom was another surprise, and with the climate and pollen in Arizona, it made our stay so much better than we usually have there.
Thoroughly enjoyed our stay with ample parking, Accommodations were wonderful! Nice, clean and quiet. Would highly recommend.
The home was exceptionally clean. The host was available for any issues or concerns. The home was close to many locations.
Loved this home, greeted with snacks and adorable coffee bar! House was spotless and host very accommodating. Can't wait to go back, had an amazing time!
We truly loved our trip to the cabin. The view was breathtaking with hawks flying by daily. We would really enjoy visiting again!
Excellent communication, fair pricing, and accommodations as described in the listing.
First time working with EVOLVE - appreciated the informative texts, providing all the info needed. When we decided to extend our stay, they were able to work with the owner and easily process the transaction for us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthew - thanks so much for your honest review! We appreciate your feedback regarding pricing control and the guest screening process and will be sharing your thoughts with our wider team to further consideration on what opportunities we may have to capitalize on. We're glad to hear that you are satisfied with our services outside of these two things and hope to be able to continue working with you. Thanks again for taking the time to share your feedback. Please do not hesitate to reach out to us anytime for support or with additional feedback or concerns!