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Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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The renters came for 2 nights and left and I haven't heard any response from them.
I had a hiccup with my reservation, my fault as I was looking at a friends place that was staying in same city. The person I talked to on the phone, even though I was frustrated because I was at the wrong place and didn't know what to do, was patient and kind. I eventually figured out my mistake and on we went to a wonderful VRBO!
The agents that provided us with finding the requisite lodging and introduction to the property owner was smooth and efficient. We were proficiently processed in an exemplary manner throughout the entire transaction.
Booking and communication was easy. The house was just as described. Clean, comfortable, great location.
The ease of making the reservation to the stay and information I received when booking. Place was everything and more than I expected. Location was nice and the neighbor were friendly and helpful with thing in the surrounding area.
Every interaction I have had with the owner support teams has been dealt with in a proffesional and corurteous manner. Great company and team members to deal with!
Evolve has helped me with any problem or question that I have had. Quick and kind customer service!
Always available to answer any questions. More bookings than we anticipated. Communicates all bookings in a timely manner. Payment is always prompt.
The trip went very smoothly and uneventful as far as logistics. Thank you for your role in that.
Being a property owner, getting your property out onto many platforms by using one company sounded great. However, Evolve can not control the format used by these other companies, and your information, like no cats, can get lost causing you some issues. Evolve doesn't screen and they don't control the amount of guest screen on the other sites, so you can end up with guest who aren't the best. We ask for guest complete name, first and last, phone and email, so we can screen. However, Airbnb doesn't share their guest's information with Evolve, so you can find yourself not knowing anything about a guest. Whenever a issue arises, and it will, Evolve giving you a run around, not ever solving the issue for you. You will have to deal with it yourself. Like calling the police when a guest refuses to leave at the end of their booking. Calling a guest to explain the no cat policy and spending hours debating each line of you your listing means to someone who booked on a different site. You end up losing time and money.
As I said they do put your listing out there which if they only charged a one time fee would be worth it, but they take a cut with every listing. Spend the time and have the control over your listing by doing it yourself.
We have family in Lakeport that we like to visit. But finding a nice place to stay has been a problem. We have stayed in three different hotels and a B&B. This was perfect, we had enough room for everyone. The home was very well cared for, we had everything we needed. Would definitely stay there again, in fact we don't want to go again unless it's available.
I have asked for specific details to accomplished like emails addresses and they have done what they wanted not what I asked for. So, they lost business due to poor performance like this.
Hi David - thank you for your review. We're saddened to hear that we are no longer working together for these reasons, but we do appreciate the feedback and are thankful for the opportunity to have partnered. We wish you all the best!
The house is very Clean. Fan in each bedroom and living room. Lot of TV channels. Easy to use. Cable TV requires the app on the living room TV. Lot of Internet Channels.
This house is close to the lake. You can walk or drive to the beach. Lots to do in AZLE.
The Staff was very helpful in retrieving left behind items.
I have used evolve since I have started my STR and I am learning a lots so glad to have them on our team.
People ask me why do I use evolve. I tell them that working with evolve makes me feel like Iam not a lone and I have a partner to help me along the way.
They are responsive and care about the guest experiences, which will make hosting better.
I just happened to start on the low end of the season and I have had not enough bookings, but Evolve personnel has been great so far with everything that I have needed from them.
Wonderful, spacious townhouse close to Lancaster's historic downtown and Franklin and Marshall College. Clean, comfortable, and the backyard space is lovely.
This small cabin community is centrally located between rivers, hikes, and quaint small towns. We enjoyed the property which is kept very clean. Our riverside cabin with a hot tub on the back porch was perfect for our needs. We would definitely recommend this property to others.
I have mixed feelings about them...but prob in the end, would not recommend
Good: cust service reps when i do talk to them, they are very respectful, professional and attentive to my needs but will tell me they will address and get back to me. So very nice at the time I am speaking with them, but Im usually not always happy with the answers they give me.
The bad: Left hand doesnt know what the right is doing. Example one: told me their data base statistics show pools are not the first thing ppl like to see as they had my living room pic up first. I told the m its Texas and guests like a pool! They didnt change it. Then I look on their website to see if they have any pools as first pic. 18 out of 20 pics had pools as first pic! I went back and told them this and they responded with,"well, it was prob the time of year you asked." Not true. I asked in Feb as Kids get out in May. Then they realized it to be true and changed it. They dont do a great job of researching an area in my opinion. I had to tell them where my place was and what to highlight. They kept showing downtown and that is a half hour drive from my place. I have fiesta texas right next to me and imo should be the first thing on the listing, not downtown. I wouldve purchased a place downtown had i wanted that to be the showcase item.
They also keep referring to their "algorithm or computer generated statistics" as it is what they use to price my home per night. Its rather annoying as they had my 4 bedroom, 3 bath home with pool for 200 a night! I got riff raff in there and they stole some things and damaged and then they say they cant do anything about stolen items. I told them to raise my nightly price to 315 a night and reluctantly they did. Im still getting bookings! Upsetting that i lost out for like 6 months because i kept listening to them tell me to "trust the process" thats just a few of the examples out of many...
Hi Lu - thank you for taking the time to leave us your honest feedback. We're glad to hear that your experience working with our front line teams has been positive, but we are disappointed to learn about your frustrations with your listing and pricing. We're always happy to work with you to set your absolute minimum rate and are glad to hear that you've already had the chance to do this. If you have any outstanding concerns, please feel free to reach out to us on social media so that we can chat further and connect you with our team. We're glad to hear your property is performing well now and appreciate the opportunity to work with you.
Ultimately wonderful experience.
It was somewhat confusing since it was VRBO rental. I wasn't clear how Evolve was involved. Further clarification between VRBO and Evolve's involvement would be helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there - we sincerely appreciate you taking the time to leave us your honest feedback. While we are happy to support owners in collecting ID at check-in by adding policy information to the listing, there are unfortunately parameters to how we currently build our listings and screen for guests. We understand that our services and business model may not meet the needs of all owners and we appreciate your thoughts on what opportunities we have to offer different services. If you are still an Evolve owner, please do not hesitate to reach out to us on social media any time and we are happy to support you the best we can.