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Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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Not impressed at all related to response time frame. Chats are extremely slow. Seems as though the contact appears to be juggling multiple chats at once. Email is no quicker. Call backs, forget it. Not gonna happen unless you demand a supervisor and even then it's no guarantee. You're promised the moon initially, but the longer you are with Evolve, the less important you are.
I'm already contacting other services looking for another management group.
Aloha. The rental was clean. Everything seemed new. The location is convenient - close to Kamakahonu beach and the Kailua pier, as well as to KTA grocery store and two malls. There are two bedrooms and a nice living room area and an enclosed lanai
It was great. Clean, roomy and convenient for what we needed at the time. Host was very nice.
It was very easy to use the site, and everything was just as described. The pictures were accurate, and the detailed descriptions and information were very helpful.
Quiet, and very relaxing had to drive ways to go places which was ok, but was peaceful neighborhood nice and clean would be excellent for someone who likes fishing or just relaxing listening to the creek babble.
I have been with other rental agencies. So far I like how Evolve keeps you informed throughout the rental process. You know when you have renters, how much they are paying plus you get paid through out the month. Not just once a month and everything is a big secret. Happy so far.
The neighbor is a skitso and harassed us to the point he came in. As we were only females staying there, we did not feel comfortable staying the second night after showing us he had a key, so we left after the first night. The host refused to refund for the second night saying "he's harmless". Didn't feel like risking being a statistic
The property we rented was very dated. It had 1980's style kitchen and it was dark. When we did have issues they were resolved quickly. The gate to get into the neighborhood needs to be rethought, each time you go in, a wait of 20-30 was waiting for you.
Very clean house perfect for our little get away trip
In the middle of town. Easy drive to get to anything. Walking distance to the casino and horse races.
My husband and I had a wonderful weekend with getaway at this beautiful cabin. The advertisement is exactly as the cabin is.
Clean, good shape. Both beds were of good quality. No apparent control over thermostat, and it ran fairly cold. Watch your head with the gutter near the entrance. Love the location, able to leave the car and walk everywhere.
I've only had a good experience with Evolve, and I assume I will only get better. I'm just starting out and they've helped me all the way.
Keith and his partner were very nice. They must have loved the place because they stayed 3 weeks. No problems at all and left the apartment as clean as it was when they moved in. * * * * *
I am happy with the overall performance that Evolve has provided! We were able to book a lot of weekends the first yr of listing.
I signed on with Evolve over 7 yrs ago and have been pleased with their performance regarding my Florida rental. For years I relied on RealEstate brokers which barely were able to rent my home.
With Evolve, my house rents not only in season but throughout the entire year. This has enabled me to maintain my house, do necessary renovations and enjoy some time there without having to personally pay out of my income.
I've been with Evolve for over 5 years and have been extremely satisfied.
Bookings, payouts, problem solving or just basic support is always available.
As a homeowner I have found Evolve to give excellent customer service. I am glad I cose Evolve to be my partner.
I've only had 5 bookings this summer through Evolve.
Their pricing is low compared to other booking sites. Performing very low in my opinion
We needed to find a dog friendly place and this house fit what we were looking for. It was clean and had all the amenities we needed (and a few extra I didn't know we needed, like laundry detergent). The king bed was the most comfortable bed I've ever slept in. I'm a bit short though and could have benefitted from a step stool to get into it. Ha ha. The front porch was great for sitting and watching birds and it was gated to keep the dogs contained. The Blue Ridge Parkway, Boone and Blowing Rock were just a short drive away. It was just a really nice place to stay and I would book it again if I had the need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Timothy - thanks for your review. Your experience you've shared is not reflective of the services we wish to offer and we we have taken note of your frustrations. We have made some big transitions in the way in which we operate in order to best serve our customers, however, this transition is not an excuse to fall short on our promise and we will be sharing your feedback with the appropriate teammates internally for further discussion on how we can further improve.